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Compare Aspect Workforce and NICE Workforce Management 
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At a Glance
Market Segments
Enterprise (63.1% of reviews)
Enterprise (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(303)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceNICE Workforce Management
Star Rating
(90)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NICE Workforce Management excels in time management features, with users praising its effective handling of time off management, shift bidding, and vacation bidding. These capabilities streamline processes that can often be cumbersome, making it a preferred choice for managing team schedules.
- Users say that Aspect Workforce provides a solid overall system for forecasting and scheduling, with specific mention of its effectiveness in real-time management. Reviewers appreciate how it helps generate forecasts and schedules while also tracking offline activities, which enhances operational efficiency.
- According to verified reviews, NICE Workforce Management offers a more intuitive user experience, reflected in its higher ease of use ratings. Users find it easy to navigate, which contributes to a smoother daily workflow compared to Aspect Workforce.
- Reviewers mention that Aspect Workforce shines in its reporting capabilities, with many users highlighting its robust tools for tracking personal schedules and adherence. This feature is particularly beneficial for those needing to manage their time effectively.
- G2 reviewers indicate that while NICE Workforce Management has strong features for agent self-service, Aspect Workforce outperforms in this area, providing users with better tools for managing their own schedules and requests, which enhances user autonomy.
- Users report that both products have their strengths, but NICE Workforce Management is noted for its quality of support, with users feeling that it has been a good partner in business. In contrast, Aspect Workforce has received higher marks for its product direction and overall performance, indicating a more favorable outlook for future updates.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableNICE Workforce Management
No pricing availableFree Trial
Aspect Workforce
No trial information availableNICE Workforce Management
Free Trial is available
Ratings
Meets Requirements
8.5
257
8.6
69
Ease of Use
7.9
259
8.3
70
Ease of Setup
7.2
165
7.4
29
Ease of Admin
7.5
153
8.2
25
Quality of Support
7.9
242
7.7
57
Has the product been a good partner in doing business?
8.4
149
8.0
24
Product Direction (% positive)
8.5
250
7.2
67
Features by Category
Workforce Management
8.9
49
|
Verified
8.1
18
8.2
46
|
Verified
8.4
17
9.0
49
|
Verified
8.4
17
8.9
47
|
Verified
8.0
17
7.6
38
|
Verified
7.3
13
Administration
8.0
48
|
Verified
8.5
12
8.0
48
|
Verified
8.1
16
8.0
47
|
Verified
7.9
16
8.0
48
|
Verified
7.7
16
8.6
49
|
Verified
8.5
17
Platform
8.3
6
7.2
17
8.6
6
7.8
13
9.3
5
7.8
15
8.6
6
8.2
17
9.4
6
8.1
18
8.6
6
7.7
10
9.7
6
7.9
18
9.7
6
7.7
18
Workforce Management Platform Features
8.9
6
8.3
28
9.2
6
8.7
31
9.4
6
8.7
31
9.7
5
8.9
31
9.4
6
8.0
31
9.2
6
Feature Not Available
9.4
6
7.9
30
9.3
5
8.5
27
9.7
5
8.2
16
9.7
6
7.7
21
Categories
Categories
Shared Categories
Aspect Workforce and NICE Workforce Management are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Aspect Workforce has no unique categories
NICE Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.3%
Telecommunications
10.2%
Information Technology and Services
10.2%
Hospital & Health Care
9.1%
Banking
9.1%
Consumer Services
8.0%
Other
53.4%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
NICE Workforce Management has no discussions with answers
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