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Compare Aspect Workforce and Peopleware 
At a Glance
Market Segments
Enterprise (63.1% of reviews)
Mid-Market (66.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $299.00
Aspect Workforce
Star Rating
(303)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforcePeopleware
Star Rating
(29)4.3 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Peopleware excels in user experience, with many praising its clean format that makes it easy to understand and navigate. Users appreciate that it is tailored to their specific needs, contrasting with other tools that prioritize design over functionality.
- According to verified reviews, Aspect Workforce is recognized for its robust capabilities in forecasting and scheduling. Users find it particularly helpful for real-time management and tracking offline activities, making it a solid choice for organizations that require comprehensive workforce management.
- Users say that Peopleware offers a more transparent pricing model, which is refreshing compared to competitors. This transparency is highlighted by users who have been loyal to the platform for years, indicating a strong trust in the product and its team.
- Reviewers mention that while Aspect Workforce has a slightly lower ease of use rating, it still provides essential features like agent self-service and shift scheduling, which are crucial for larger enterprises managing complex workforce needs.
- G2 reviewers highlight that Peopleware's support quality is notably high, with a score of 9.1, indicating that users feel well-supported and valued. This is a significant advantage for teams that rely on timely assistance and guidance.
- According to recent feedback, Aspect Workforce is effective in building long-term partnerships and understanding client needs, which is essential for organizations looking for a vendor that can adapt to specialized requirements over time.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availablePeopleware
ESSENTIAL WFM
Starting at $299.00
- Integrations for workload data
- Basic Forecast (automated)
- Automated scheduling
Free Trial
Aspect Workforce
No trial information availablePeopleware
No trial information availableRatings
Meets Requirements
8.5
257
8.3
20
Ease of Use
7.9
259
8.5
21
Ease of Setup
7.2
165
7.9
13
Ease of Admin
7.5
153
7.4
12
Quality of Support
7.9
242
9.1
19
Has the product been a good partner in doing business?
8.4
149
8.8
12
Product Direction (% positive)
8.5
250
8.3
20
Features by Category
Workforce Management
8.9
49
|
Verified
8.5
13
8.2
46
|
Verified
8.7
13
9.0
49
|
Verified
8.8
13
8.9
47
|
Verified
8.3
13
7.6
38
|
Verified
8.1
13
Administration
8.0
48
|
Verified
7.6
13
8.0
48
|
Verified
7.4
13
8.0
47
|
Verified
7.7
13
8.0
48
|
Verified
8.3
13
8.6
49
|
Verified
8.2
13
Platform
8.3
6
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Workforce Management Platform Features
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
Categories
Categories
Shared Categories
Aspect Workforce and Peopleware are categorized as Contact Center Workforce
Unique Categories
Aspect Workforce is categorized as Workforce Management
Peopleware has no unique categories
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Peopleware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.3%
Hospital & Health Care
14.8%
Telecommunications
11.1%
Consumer Services
11.1%
Retail
7.4%
Leisure, Travel & Tourism
7.4%
Other
48.1%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Peopleware has no discussions with answers
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