Compare Aspect Workforce and Infor Workforce Management (WFM) 
Featured Products
At a Glance
Market Segments
Enterprise (63.1% of reviews)
Enterprise (72.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(305)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceInfor Workforce Management (WFM)
Star Rating
(14)3.7 out of 5
Market Segments
Enterprise (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Infor Workforce Management (WFM)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aspect Workforce excels in user satisfaction, boasting a higher overall rating compared to Infor Workforce Management. Users appreciate its robust capabilities for forecasting and real-time management, with one reviewer noting it as a "huge help" for generating schedules and tracking activities.
- According to verified reviews, Aspect Workforce has a significantly larger number of reviews, indicating a more established user base. This suggests that users have had more opportunities to share their experiences, leading to a more comprehensive understanding of the software's strengths and weaknesses.
- Users say that Infor Workforce Management is particularly strong in handling complex deployments, making it suitable for large organizations. One reviewer highlighted its ability to manage staffing needs efficiently, stating it is the "easiest and fastest way" to ensure adequate staffing during shifts.
- Reviewers mention that while Aspect Workforce offers a user-friendly experience, it sometimes faces challenges in meeting specific workflow needs. Some users have pointed out configuration difficulties, which can impact the overall usability for certain teams.
- G2 reviewers highlight that Infor Workforce Management provides a guided learning experience, which can be beneficial for new users. One user noted that the platform helped them navigate the complexities of their role effectively, suggesting a strong onboarding process.
- Users report that Aspect Workforce shines in features like mobile shift scheduling and team communication, with high ratings in these areas. Reviewers appreciate the ability to manage schedules and communicate effectively, enhancing overall team collaboration.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableInfor Workforce Management (WFM)
No pricing availableFree Trial
Aspect Workforce
No trial information availableInfor Workforce Management (WFM)
No trial information availableRatings
Meets Requirements
8.5
259
9.5
7
Ease of Use
8.0
261
8.6
7
Ease of Setup
7.3
167
Not enough data
Ease of Admin
7.5
153
Not enough data
Quality of Support
8.0
244
Not enough data
Has the product been a good partner in doing business?
8.4
149
Not enough data
Product Direction (% positive)
8.5
252
8.3
7
Features by Category
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.9
49
|
Verified
Not enough data
8.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
8.9
47
|
Verified
Not enough data
7.6
38
|
Verified
Not enough data
Administration
8.0
48
|
Verified
Not enough data
8.0
48
|
Verified
Not enough data
8.0
47
|
Verified
Not enough data
8.0
48
|
Verified
Not enough data
8.6
49
|
Verified
Not enough data
Platform
8.3
6
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Workforce Management Platform Features
8.9
6
8.6
6
9.2
6
7.9
7
9.4
6
9.2
6
9.7
5
9.0
5
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
9.7
6
9.3
5
9.7
5
9.7
5
8.6
6
9.7
6
7.6
7
Categories
Categories
Shared Categories
Aspect Workforce and Infor Workforce Management (WFM) are categorized as Workforce Management
Unique Categories
Aspect Workforce is categorized as Contact Center Workforce
Infor Workforce Management (WFM) is categorized as Healthcare HR
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Infor Workforce Management (WFM)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.6%
Entertainment
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Hospitality
9.1%
Executive Office
9.1%
Other
45.5%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Infor Workforce Management (WFM) has no discussions with answers
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