# Aspect Workforce vs Infor Workforce Management (WFM) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aspect Workforce excels in user satisfaction, boasting a higher overall rating compared to Infor Workforce Management. Users appreciate its robust capabilities for **forecasting** and **real-time management** , with one reviewer noting it as a "huge help" for generating schedules and tracking activities.
- **According to verified reviews** , Aspect Workforce has a significantly larger number of reviews, indicating a more established user base. This suggests that users have had more opportunities to share their experiences, leading to a more comprehensive understanding of the software's strengths and weaknesses.
- **Users say** that Infor Workforce Management is particularly strong in handling complex deployments, making it suitable for large organizations. One reviewer highlighted its ability to manage staffing needs efficiently, stating it is the "easiest and fastest way" to ensure adequate staffing during shifts.
- **Reviewers mention** that while Aspect Workforce offers a user-friendly experience, it sometimes faces challenges in meeting specific workflow needs. Some users have pointed out configuration difficulties, which can impact the overall usability for certain teams.
- **G2 reviewers highlight** that Infor Workforce Management provides a guided learning experience, which can be beneficial for new users. One user noted that the platform helped them navigate the complexities of their role effectively, suggesting a strong onboarding process.
- **Users report** that Aspect Workforce shines in features like **mobile shift scheduling** and **team communication** , with high ratings in these areas. Reviewers appreciate the ability to manage schedules and communicate effectively, enhancing overall team collaboration.



| | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 314 | 14 | 
| **Largest Market Segment** | Enterprise (61.7% of reviews) | Enterprise (72.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Aspect Workforce

Pros:
- Efficiency (11 reviews)
- Scheduling (10 reviews)

Cons:
- Learning Curve (4 reviews)
- Limited Customization (4 reviews)

### Infor Workforce Management (WFM)

**Not enough data**

---
## Ratings Comparison
| Rating | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
  | **Meets Requirements** | 8.5 (267 reviews) | 9.5 (7 reviews) | 
  | **Ease of Use** | 8.0 (269 reviews) | 8.6 (7 reviews) | 
  | **Ease of Setup** | 7.3 (170 reviews) | Not enough data | 
  | **Ease of Admin** | 7.5 (154 reviews) | Not enough data | 
  | **Quality of Support** | 8.0 (252 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 8.4 (150 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.5 (259 reviews) | 8.3 (7 reviews) | 

---
## Pricing

### Aspect Workforce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Infor Workforce Management (WFM)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Aspect Workforce** | N/A | N/A |
| **Infor Workforce Management (WFM)** | N/A | N/A |

#### Quality Assurance

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Healthcare HR

| Product | Score | Reviews |
|---|---|---|
| **Aspect Workforce** | N/A | N/A |
| **Infor Workforce Management (WFM)** | N/A | N/A |

#### Operations

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Personnel Management** | Not enough data | Not enough data | 
| **Talent Management** | Not enough data | Not enough data | 
| **Regulation and Compliance** | Not enough data | Not enough data | 
| **Metrics and Reporting** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Aspect Workforce** | 8.3/10 | 57 |
| **Infor Workforce Management (WFM)** | N/A | N/A |

#### Workforce Management

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Agent Availability** | 8.9 (49 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.2 (46 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 9.1 (51 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.9 (47 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 7.6 (38 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Automation** | 8.0 (48 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.0 (48 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.0 (47 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.0 (48 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.6 (49 reviews) ✓ Verified | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Aspect Workforce** | 8.4/10 | 5 |
| **Infor Workforce Management (WFM)** | N/A | N/A |

#### Generative AI

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Interactions** | 8.3 (5 reviews) | Not enough data | 
| **Web & Application Usage** | 7.7 (5 reviews) | Not enough data | 
| **Mobile App Usage** | Not enough data | Not enough data | 
| **Screenshots** | Not enough data | Not enough data | 
| **Web Blocking** | Not enough data | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Calls** | 9.7 (5 reviews) | Not enough data | 
| **Email Activity Tracking** | Not enough data | Not enough data | 
| **Social Media Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 

#### Feedback

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Archives** | 7.7 (5 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Project** | Not enough data | Not enough data | 
| **Hours** | Not enough data | Not enough data | 
| **Intelligence** | Not enough data | Not enough data | 
| **Burnout Indicators** | Not enough data | Not enough data | 

### Machine Learning

| Product | Score | Reviews |
|---|---|---|
| **Aspect Workforce** | N/A | N/A |
| **Infor Workforce Management (WFM)** | N/A | N/A |

#### Integration - Machine Learning

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 

#### Learning - Machine Learning

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Training Data** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Algorithm** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Aspect Workforce** | 9.2/10 | 6 |
| **Infor Workforce Management (WFM)** | 8.8/10 | 8 |

#### Platform

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Customization ** | 8.3 (6 reviews) | Not enough data | 
| **Integration APIs** | 8.6 (6 reviews) | Not enough data | 
| **Internationalization** | 9.3 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (6 reviews) | Not enough data | 
| **Performance** | 9.4 (6 reviews) | Not enough data | 
| **Mobility** | 8.6 (6 reviews) | Not enough data | 
| **Reporting** | 9.7 (6 reviews) | Not enough data | 
| **Dashboards** | 9.7 (6 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Labor Forecasting** | 8.9 (6 reviews) | 8.6 (6 reviews) | 
| **Shift Scheduling** | 9.2 (6 reviews) | 7.9 (7 reviews) | 
| **Time & Attendance Tracking** | 9.4 (6 reviews) | 9.2 (6 reviews) | 
| **Absence & Leave Management** | 9.7 (5 reviews) | 9.0 (5 reviews) | 
| **Skills Management** | 9.4 (6 reviews) | Not enough data | 
| **Succession Planning** | 9.2 (6 reviews) | Not enough data | 
| **Workforce Analytics** | 9.4 (6 reviews) | 9.7 (6 reviews) | 
| **Self-Service Capabilities** | 9.3 (5 reviews) | 9.7 (5 reviews) | 
| **Mobile Shift Scheduling** | 9.7 (5 reviews) | 8.6 (6 reviews) | 
| **Team Communication** | 9.7 (6 reviews) | 7.6 (7 reviews) | 

---
## Categories
**Shared Categories (1):** [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Aspect Workforce (4):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Machine Learning Software](https://www.g2.com/categories/machine-learning)

**Unique to Infor Workforce Management (WFM) (1):** [Healthcare HR Software](https://www.g2.com/categories/healthcare-hr)


---
## Reviewer Demographics

### By Company Size

| Segment | Aspect Workforce | Infor Workforce Management (WFM) | 
|---|---|---|
| **Small-Business** | 8.6% | 9.1% | 
| **Mid-Market** | 29.7% | 18.2% | 
| **Enterprise** | 61.7% | 72.7% | 

### By Industry

#### Aspect Workforce

- **Financial Services:** 11.9%
- **Telecommunications:** 9.9%
- **Insurance:** 7.3%
- **Information Technology and Services:** 6.6%
- **Outsourcing/Offshoring:** 6.3%
- **Retail:** 5.9%
- **Consumer Services:** 5.6%
- **Hospital & Health Care:** 5.0%
- **Airlines/Aviation:** 3.3%
- **Banking:** 3.3%
- **Other:** 35.0%

#### Infor Workforce Management (WFM)

- **Entertainment:** 18.2%
- **Retail:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Hospitality:** 9.1%
- **Executive Office:** 9.1%
- **Electrical/Electronic Manufacturing:** 9.1%
- **Consumer Electronics:** 9.1%
- **Banking:** 9.1%
- **Airlines/Aviation:** 9.1%
- **Accounting:** 9.1%

---
## Alternatives

### Alternatives to Aspect Workforce

- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (394 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) — 4.2/5 stars (178 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)

### Alternatives to Infor Workforce Management (WFM)

- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2197 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1684 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1656 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4231 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6519 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5380 reviews)
- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1307 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)

---
## Top Discussions

### Aspect Workforce

- Title: [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) — 1 comment
  > **Top comment:** "Aspect/Alvaria is a workforce management software tool.   This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service..."
- Title: [Where is the best place to retrive training docs?](https://www.g2.com/discussions/13841-where-is-the-best-place-to-retrive-training-docs) — 1 comment, 1 upvote
  > **Top comment:** "For training documentation or questions, please go to https://www.aspect.com/support.  You can either chat/call our support team directly, or log in to the..."
- Title: [What factors affect the FTE calculation? How the shrinkage module impact that calculation ?](https://www.g2.com/discussions/13800-what-factors-affect-the-fte-calculation-how-the-shrinkage-module-impact-that-calculation) — 1 comment, 1 upvote
  > **Top comment:** "The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. "

### Infor Workforce Management (WFM)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aspect-workforce-vs-infor-workforce-management-wfm)