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Compare Aspect Workforce and Assembled WFM 
Featured Products
At a Glance
Market Segments
Enterprise (63.1% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Agent
Aspect Workforce
Star Rating
(303)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceAssembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansAspect Workforce vs Assembled WFM
When assessing the two solutions, reviewers found Assembled WFM easier to use, set up, and administer. Reviewers also preferred doing business with Assembled WFM overall.
- Reviewers felt that Assembled WFM meets the needs of their business better than Aspect Workforce.
- When comparing quality of ongoing product support, reviewers felt that Assembled WFM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Assembled WFM over Aspect Workforce.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableAssembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Free Trial
Aspect Workforce
No trial information availableAssembled WFM
No trial information availableRatings
Meets Requirements
8.5
257
8.7
120
Ease of Use
7.9
259
9.1
120
Ease of Setup
7.2
165
9.1
96
Ease of Admin
7.5
153
9.2
76
Quality of Support
7.9
242
9.2
113
Has the product been a good partner in doing business?
8.4
149
9.5
72
Product Direction (% positive)
8.5
250
9.8
114
Features by Category
Platform Basics
Not enough data
8.5
76
Not enough data
8.4
78
Not enough data
9.0
74
Platform Content
Not enough data
8.1
71
Not enough data
7.6
52
Not enough data
7.8
55
Platform Additional Functionality
Not enough data
8.6
73
Not enough data
7.2
57
Not enough data
8.6
70
Not enough data
8.4
66
Not enough data
8.2
59
Workforce Management
8.9
49
|
Verified
8.8
35
|
Verified
8.2
46
|
Verified
7.9
32
|
Verified
9.0
49
|
Verified
8.7
36
|
Verified
8.9
47
|
Verified
8.4
32
|
Verified
7.6
38
|
Verified
5.2
17
Administration
8.0
48
|
Verified
7.8
34
|
Verified
8.0
48
|
Verified
8.0
33
|
Verified
8.0
47
|
Verified
8.5
35
|
Verified
8.0
48
|
Verified
8.4
35
|
Verified
8.6
49
|
Verified
8.7
35
|
Verified
Customer Support
Not enough data
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Automation
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Artificial Intelligence
Not enough data
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Platform
8.3
6
8.3
63
8.6
6
8.3
61
9.3
5
8.6
54
8.6
6
9.2
63
9.4
6
8.9
63
8.6
6
7.0
59
9.7
6
8.4
62
9.7
6
8.4
62
Workforce Management Platform Features
8.9
6
8.6
70
9.2
6
9.0
73
9.4
6
8.8
71
9.7
5
8.5
71
9.4
6
8.0
66
9.2
6
7.9
64
9.4
6
8.6
67
9.3
5
8.4
69
9.7
5
6.3
60
9.7
6
7.6
64
Categories
Categories
Shared Categories
Aspect Workforce and Assembled WFM are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Aspect Workforce has no unique categories
Assembled WFM is categorized as Customer Service Automation and Employee Scheduling
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.3%
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Assembled WFM has no discussions with answers
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