Compare Aspect Workforce Management, nGAGEMENT, and Genesys PureEngage

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial
Aspect Workforce Management
Free Trial Unavailable
nGAGEMENT
Free Trial
Genesys PureEngage
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.0
8.5
Ease of Use
Ease of Use
7.7
9.7
7.9
Ease of Setup
Ease of Setup
6.6
Not enough data available
6.8
Ease of Admin
Ease of Admin
7.1
Not enough data available
7.4
Quality of Support
Quality of Support
7.7
10.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
8.2
Product Direction (% positive)
Product Direction (% positive)
8.6
7.7
8.3
Meets Requirements
Aspect Workforce Management
8.4
nGAGEMENT
9.0
Genesys PureEngage
8.5
Ease of Use
Aspect Workforce Management
7.7
nGAGEMENT
9.7
Genesys PureEngage
7.9
Ease of Setup
Aspect Workforce Management
6.6
nGAGEMENT
Not enough data available
Genesys PureEngage
6.8
Ease of Admin
Aspect Workforce Management
7.1
nGAGEMENT
Not enough data available
Genesys PureEngage
7.4
Quality of Support
Aspect Workforce Management
7.7
nGAGEMENT
10.0
Genesys PureEngage
7.9
Ease of Doing Business With
Aspect Workforce Management
8.2
nGAGEMENT
Not enough data available
Genesys PureEngage
8.2
Product Direction (% positive)
Aspect Workforce Management
8.6
nGAGEMENT
7.7
Genesys PureEngage
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
2.1%
20.0%
2.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
40.0%
13.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.6%
40.0%
85.0%
Aspect Workforce Management
Small-Business
2.1%
Mid-Market
27.3%
Enterprise
70.6%
nGAGEMENT
Small-Business
20.0%
Mid-Market
40.0%
Enterprise
40.0%
Genesys PureEngage
Small-Business
2.0%
Mid-Market
13.0%
Enterprise
85.0%

Reviewers' Industry

 
Financial Services
14.4%
Hospitality
40.0%
Banking
15.0%
 
Insurance
10.7%
Telecommunications
20.0%
Telecommunications
14.6%
 
Telecommunications
10.2%
Insurance
20.0%
Insurance
13.4%
 
Consumer Services
6.4%
Information Technology and Services
20.0%
Financial Services
12.6%
 
Outsourcing/Offshoring
5.9%
Information Technology and Services
6.7%
 
Other
52.4%
Other
0.0%
Other
37.8%
Aspect Workforce Management
Financial Services
14.4%
Insurance
10.7%
Telecommunications
10.2%
Consumer Services
6.4%
Outsourcing/Offshoring
5.9%
Other
52.4%
nGAGEMENT
Hospitality
40.0%
Telecommunications
20.0%
Insurance
20.0%
Information Technology and Services
20.0%
Other
0.0%
Genesys PureEngage
Banking
15.0%
Telecommunications
14.6%
Insurance
13.4%
Financial Services
12.6%
Information Technology and Services
6.7%
Other
37.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G
User

I love how it’s simple and easy to use. I love the layout of the website.

GT
Administrator in Telecommunications

The nGUVU team is terrific to work with. They take the time to understand the business problems and tailor the product to best address those needs. With regular weekly meetings we were kept up to date with progress, performance improvements, and new...

Carlos Eduardo S.
Internal Consultant

The metrics, intelligent routing, IVR and Outbound

Most Helpful Critical Review
Most Helpful Critical Review
Jason B.
Industry Analyst / Tech Writer

Real Time Adherence is not as good as Impact 360 or ad hoc reporting I would also like better tools to see what is going into the average and historical + Growth rate forecasting

Megan M.
Administrator in Insurance

I am hoping that in future developments, Managers will be able to manually add points to the Representatives for a variety of reasons.

GC
Consultant in Computer Software

Post-sales, we have continuously been struggling with the project team, who seems poorly led, and whose members seem very new to Genesys. As a result, we are dependent on previous few product management resources who are experts but are rarely available....

 
Aspect Workforce Management
Most Helpful Favorable Review
G
User

I love how it’s simple and easy to use. I love the layout of the website.

Most Helpful Critical Review
Jason B.
Industry Analyst / Tech Writer

Real Time Adherence is not as good as Impact 360 or ad hoc reporting I would also like better tools to see what is going into the average and historical + Growth rate forecasting

nGAGEMENT
Most Helpful Favorable Review
GT
Administrator in Telecommunications

The nGUVU team is terrific to work with. They take the time to understand the business problems and tailor the product to best address those needs. With regular weekly meetings we were kept up to date with progress, performance improvements, and new...

Most Helpful Critical Review
Megan M.
Administrator in Insurance

I am hoping that in future developments, Managers will be able to manually add points to the Representatives for a variety of reasons.

Genesys PureEngage
Most Helpful Favorable Review
Carlos Eduardo S.
Internal Consultant

The metrics, intelligent routing, IVR and Outbound

Most Helpful Critical Review
GC
Consultant in Computer Software

Post-sales, we have continuously been struggling with the project team, who seems poorly led, and whose members seem very new to Genesys. As a result, we are dependent on previous few product management resources who are experts but are rarely available....

Screenshots

 
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Aspect Workforce Management
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Videos

 No videos providedNo videos provided

Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.

Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India. Less than a year after implementing Genesys, Cleartrip saw significant gains across all customer satisfaction (CSAT) metrics, including a 21% increase in customer satisfaction.

Aspect Workforce Management
No videos provided
nGAGEMENT
No videos provided
Genesys PureEngage

Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.

Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India. Less than a year after implementing Genesys, Cleartrip saw significant gains across all customer satisfaction (CSAT) metrics, including a 21% increase in customer satisfaction.

Downloads

 No downloads providedNo downloads providedNo downloads provided
Aspect Workforce Management
No downloads provided
nGAGEMENT
No downloads provided
Genesys PureEngage
No downloads provided
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