Compare Aspect Workforce Management, nGAGEMENT, and Amazon Connect

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial
Aspect Workforce Management
Free Trial Unavailable
nGAGEMENT
Free Trial
Amazon Connect
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.0
8.8
Ease of Use
Ease of Use
7.7
9.7
9.1
Ease of Setup
Ease of Setup
6.6
Not enough data available
9.0
Ease of Admin
Ease of Admin
7.1
Not enough data available
9.0
Quality of Support
Quality of Support
7.7
10.0
8.7
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
8.8
Product Direction (% positive)
Product Direction (% positive)
8.6
7.7
8.2
Meets Requirements
Aspect Workforce Management
8.4
nGAGEMENT
9.0
Amazon Connect
8.8
Ease of Use
Aspect Workforce Management
7.7
nGAGEMENT
9.7
Amazon Connect
9.1
Ease of Setup
Aspect Workforce Management
6.6
nGAGEMENT
Not enough data available
Amazon Connect
9.0
Ease of Admin
Aspect Workforce Management
7.1
nGAGEMENT
Not enough data available
Amazon Connect
9.0
Quality of Support
Aspect Workforce Management
7.7
nGAGEMENT
10.0
Amazon Connect
8.7
Ease of Doing Business With
Aspect Workforce Management
8.2
nGAGEMENT
Not enough data available
Amazon Connect
8.8
Product Direction (% positive)
Aspect Workforce Management
8.6
nGAGEMENT
7.7
Amazon Connect
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
2.1%
20.0%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
40.0%
61.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.6%
40.0%
33.3%
Aspect Workforce Management
Small-Business
2.1%
Mid-Market
27.3%
Enterprise
70.6%
nGAGEMENT
Small-Business
20.0%
Mid-Market
40.0%
Enterprise
40.0%
Amazon Connect
Small-Business
4.8%
Mid-Market
61.9%
Enterprise
33.3%

Reviewers' Industry

 
Financial Services
14.4%
Hospitality
40.0%
Computer Software
38.1%
 
Insurance
10.7%
Telecommunications
20.0%
Financial Services
19.0%
 
Telecommunications
10.2%
Insurance
20.0%
Insurance
9.5%
 
Consumer Services
6.4%
Information Technology and Services
20.0%
Telecommunications
4.8%
 
Outsourcing/Offshoring
5.9%
Online Media
4.8%
 
Other
52.4%
Other
0.0%
Other
23.8%
Aspect Workforce Management
Financial Services
14.4%
Insurance
10.7%
Telecommunications
10.2%
Consumer Services
6.4%
Outsourcing/Offshoring
5.9%
Other
52.4%
nGAGEMENT
Hospitality
40.0%
Telecommunications
20.0%
Insurance
20.0%
Information Technology and Services
20.0%
Other
0.0%
Amazon Connect
Computer Software
38.1%
Financial Services
19.0%
Insurance
9.5%
Telecommunications
4.8%
Online Media
4.8%
Other
23.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly.

Megan M.
Administrator in Insurance

The people at nGuvu really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days.

Jared M.
User in Computer Software

It always works. Had other systems that time out or are hard to hear. It's stable and easy.

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor in Insurance

This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year...

Chris "Full-Stack C.
Industry Analyst / Tech Writer in Information Technology and Services

Initially the setup process can take time depending on your internal data structure.

Internal Consultant

We use third party for sip trunks we should have those features with AWS

 
Aspect Workforce Management
Most Helpful Favorable Review
User

The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly.

Most Helpful Critical Review
Executive Sponsor in Insurance

This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year...

nGAGEMENT
Most Helpful Favorable Review
Megan M.
Administrator in Insurance

The people at nGuvu really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days.

Most Helpful Critical Review
Chris "Full-Stack C.
Industry Analyst / Tech Writer in Information Technology and Services

Initially the setup process can take time depending on your internal data structure.

Amazon Connect
Most Helpful Favorable Review
Jared M.
User in Computer Software

It always works. Had other systems that time out or are hard to hear. It's stable and easy.

Most Helpful Critical Review
Internal Consultant

We use third party for sip trunks we should have those features with AWS

Screenshots

 
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No screenshots provided
Aspect Workforce Management
Amazon Connect
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Aspect Workforce Management
No downloads provided
nGAGEMENT
No downloads provided
Amazon Connect
No downloads provided
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