Compare Aspect Workforce Management vs nGAGEMENT

See this
comparison of Aspect Workforce Management vs. nGAGEMENT
based on data from user reviews. Aspect Workforce Management rates 4.1/5 stars with 187 reviews. nGAGEMENT rates 4.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Aspect Workforce Management
Free Trial Unavailable
nGAGEMENT
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.0
Ease of Use
Ease of Use
7.7
9.7
Ease of Setup
Ease of Setup
6.6
Not enough data available
Ease of Admin
Ease of Admin
7.1
Not enough data available
Quality of Support
Quality of Support
7.7
10.0
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.6
7.7
Meets Requirements
Aspect Workforce Management
8.4
nGAGEMENT
9.0
Ease of Use
Aspect Workforce Management
7.7
nGAGEMENT
9.7
Ease of Setup
Aspect Workforce Management
6.6
nGAGEMENT
Not enough data available
Ease of Admin
Aspect Workforce Management
7.1
nGAGEMENT
Not enough data available
Quality of Support
Aspect Workforce Management
7.7
nGAGEMENT
10.0
Ease of Doing Business With
Aspect Workforce Management
8.2
nGAGEMENT
Not enough data available
Product Direction (% positive)
Aspect Workforce Management
8.6
nGAGEMENT
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
2.1%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.6%
40.0%
Aspect Workforce Management
Small-Business
2.1%
Mid-Market
27.3%
Enterprise
70.6%
nGAGEMENT
Small-Business
20.0%
Mid-Market
40.0%
Enterprise
40.0%

Reviewers' Industry

 
Financial Services
14.4%
Hospitality
40.0%
 
Insurance
10.7%
Telecommunications
20.0%
 
Telecommunications
10.2%
Insurance
20.0%
 
Consumer Services
6.4%
Information Technology and Services
20.0%
 
Outsourcing/Offshoring
5.9%
 
Other
52.4%
Other
0.0%
Aspect Workforce Management
Financial Services
14.4%
Insurance
10.7%
Telecommunications
10.2%
Consumer Services
6.4%
Outsourcing/Offshoring
5.9%
Other
52.4%
nGAGEMENT
Hospitality
40.0%
Telecommunications
20.0%
Insurance
20.0%
Information Technology and Services
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Retail

Generate Meetings is very handy and most used function.

Megan M.
Administrator in Insurance

The people at nGuvu really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days.

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor in Insurance

This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year...

Orsolya H.
User in Hospitality

Here is a list of things I would love to see in the product: - A summary of my past accomplishments - like the year in review - Lots of avatars, can I actually import one I already have? - I would love to get more tips on best practices - is that...

 
Aspect Workforce Management
Most Helpful Favorable Review
Administrator in Retail

Generate Meetings is very handy and most used function.

Most Helpful Critical Review
Executive Sponsor in Insurance

This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year...

nGAGEMENT
Most Helpful Favorable Review
Megan M.
Administrator in Insurance

The people at nGuvu really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days.

Most Helpful Critical Review
Orsolya H.
User in Hospitality

Here is a list of things I would love to see in the product: - A summary of my past accomplishments - like the year in review - Lots of avatars, can I actually import one I already have? - I would love to get more tips on best practices - is that...

Screenshots

 
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Aspect Workforce Management

Downloads

 No downloads providedNo downloads provided
Aspect Workforce Management
No downloads provided
nGAGEMENT
No downloads provided
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