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Compare Aspect Unified IP Contact Center and Twilio Flex 
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At a Glance
Market Segments
Enterprise (70.6% of reviews)
Mid-Market (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Unified IP Contact Center
Star Rating
(18)4.3 out of 5
Market Segments
Enterprise (70.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Aspect Unified IP Contact CenterTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Mid-Market (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aspect Unified IP Contact Center excels in session routing with a score of 9.0, while Twilio Flex follows closely with a score of 8.4. Reviewers mention that the efficient session routing in Aspect allows for better call management and reduced wait times.
- Reviewers say that Aspect Unified IP Contact Center offers superior session queuing capabilities, scoring 9.3 compared to Twilio Flex's 8.3. Users highlight that this feature significantly enhances the customer experience by minimizing call abandonment rates.
- Users on G2 mention that the ease of setup for Twilio Flex is notably better, with a score of 7.3 compared to Aspect's 6.5. Reviewers appreciate Twilio's user-friendly interface and straightforward onboarding process, making it more accessible for small businesses.
- Reviewers mention that both platforms provide robust quality of support, each scoring 8.3. However, users report that Twilio Flex has a slight edge in responsiveness and helpfulness, particularly for smaller teams needing quick assistance.
- G2 users highlight that Aspect Unified IP Contact Center shines in its advanced features like predictive dialing and speech analytics, which are crucial for enterprise-level operations. In contrast, Twilio Flex is praised for its flexibility and customization options, allowing businesses to tailor the platform to their specific needs.
- Users report that while both platforms support omnichannel communication, Aspect Unified IP Contact Center is particularly strong in voice and IVR capabilities, making it a preferred choice for enterprises focused on call center operations. Twilio Flex, however, is favored for its integration capabilities with various third-party applications, enhancing its versatility for diverse business needs.
Pricing
Entry-Level Pricing
Aspect Unified IP Contact Center
No pricing availableTwilio Flex
No pricing availableFree Trial
Aspect Unified IP Contact Center
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.6
12
8.3
25
Ease of Use
7.8
12
8.2
25
Ease of Setup
6.5
8
7.2
9
Ease of Admin
7.5
8
7.5
8
Quality of Support
8.3
11
8.2
23
Has the product been a good partner in doing business?
8.3
8
8.6
7
Product Direction (% positive)
9.0
12
7.1
24
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
10
|
Verified
8.3
16
|
Verified
9.3
10
|
Verified
8.2
17
|
Verified
8.9
9
|
Verified
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
7
|
Verified
8.2
15
|
Verified
9.1
9
|
Verified
8.6
11
|
Verified
8.5
9
|
Verified
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aspect Unified IP Contact Center and Twilio Flex are categorized as Contact Center
Unique Categories
Aspect Unified IP Contact Center is categorized as Outbound Call Tracking, Auto Dialer, Conversational Support, and Customer Self-Service
Reviews
Reviewers' Company Size
Aspect Unified IP Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
29.4%
Banking
17.6%
Consumer Services
11.8%
Utilities
5.9%
Telecommunications
5.9%
Other
29.4%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Aspect Unified IP Contact Center has no discussions with answers
Twilio Flex has no discussions with answers
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