Compare Aspect CXP Pro vs Zoho Desk

See this
comparison of Aspect CXP Pro vs. Zoho Desk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Zoho Desk rates 4.3/5 stars with 1,336 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
8.8
8.5
Ease of Setup
Ease of Setup
8.7
8.1
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
8.0
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.5
Product Direction (% positive)
Product Direction (% positive)
9.2
8.7
Meets Requirements
Aspect CXP Pro
8.9
Zoho Desk
8.7
Ease of Use
Aspect CXP Pro
8.8
Zoho Desk
8.5
Ease of Setup
Aspect CXP Pro
8.7
Zoho Desk
8.1
Ease of Admin
Aspect CXP Pro
8.8
Zoho Desk
8.3
Quality of Support
Aspect CXP Pro
8.0
Zoho Desk
8.2
Ease of Doing Business With
Aspect CXP Pro
8.7
Zoho Desk
8.5
Product Direction (% positive)
Aspect CXP Pro
9.2
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Zoho Desk
8.7
Searchable Articles
Aspect CXP Pro
8.0
Zoho Desk
8.6
Community Forums
Aspect CXP Pro
6.5
Zoho Desk
8.4
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Zoho Desk
8.5
Interaction
Web Portals
Aspect CXP Pro
8.5
Zoho Desk
8.6
Forum to Reponse
Aspect CXP Pro
8.5
Zoho Desk
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Zoho Desk
8.8
Live Chat
Aspect CXP Pro
Not enough data available
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
70.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
6.1%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Zoho Desk
Small-Business
70.0%
Mid-Market
23.9%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
33.3%
Information Technology and Services
22.8%
 
Hospital & Health Care
26.7%
Computer Software
10.0%
 
Airlines/Aviation
13.3%
Telecommunications
4.1%
 
Telecommunications
6.7%
Internet
3.8%
 
Insurance
6.7%
Marketing and Advertising
3.6%
 
Other
13.3%
Other
55.7%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Zoho Desk
Information Technology and Services
22.8%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Daniel S.
Administrator in Hospital & Health Care

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Aspect CXP Pro
Most Helpful Favorable Review
Daniel S.
Administrator in Hospital & Health Care

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.

Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
Aspect CXP Pro
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
Zoho Desk
No downloads provided
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk Zoho Desk a QuestionContact Zoho Desk
Add Product
Aspect CXP Pro
Aspect CXP Pro
Zoho Desk
Zoho Desk
Optimized for quick response