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Compare Aspect CXP Pro, Zendesk Support, and TeamSupport

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.6
Ease of Use
Ease of Use
8.8
8.6
8.6
Ease of Setup
Ease of Setup
8.7
8.2
8.3
Ease of Admin
Ease of Admin
8.8
8.3
8.7
Quality of Support
Quality of Support
8.0
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
7.6
9.0
Meets Requirements
Aspect CXP Pro
8.9
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
Aspect CXP Pro
8.8
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
Aspect CXP Pro
8.7
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Aspect CXP Pro
8.8
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Aspect CXP Pro
8.0
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
Aspect CXP Pro
8.7
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Aspect CXP Pro
9.2
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
Aspect CXP Pro
8.0
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Aspect CXP Pro
6.5
Zendesk Support
8.2
TeamSupport
8.0
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Zendesk Support
8.2
TeamSupport
8.3
Interaction
Web Portals
Aspect CXP Pro
8.5
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Aspect CXP Pro
8.5
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
Aspect CXP Pro
8.7
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
Aspect CXP Pro
Not enough data available
Zendesk Support
8.6
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.5%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.7%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.7%
11.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Software
17.8%
Computer Software
26.7%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.3%
Information Technology and Services
21.0%
 
Airlines/Aviation
16.0%
Internet
10.1%
Internet
5.7%
 
Telecommunications
8.0%
Marketing and Advertising
4.7%
Financial Services
4.4%
 
Insurance
8.0%
Retail
3.3%
Hospitality
3.7%
 
Other
12.0%
Other
48.8%
Other
38.5%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Aspect CXP Pro
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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