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Compare Aspect CXP Pro, Zendesk Support, and Help Scout

Pricing

 
Essential
$5
/month
Basic
$8
user/month
 
Team
$19
/month
Standard
$15
user/month
 
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.5
Ease of Use
Ease of Use
8.8
8.6
9.2
Ease of Setup
Ease of Setup
8.7
8.2
8.8
Ease of Admin
Ease of Admin
8.8
8.3
8.8
Quality of Support
Quality of Support
8.0
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
9.2
7.6
7.8
Meets Requirements
Aspect CXP Pro
8.9
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
Aspect CXP Pro
8.8
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Aspect CXP Pro
8.7
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Aspect CXP Pro
8.8
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Aspect CXP Pro
8.0
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
Aspect CXP Pro
8.7
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
Aspect CXP Pro
9.2
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Aspect CXP Pro
8.0
Zendesk Support
8.6
Help Scout
7.9
Community Forums
Aspect CXP Pro
6.5
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Zendesk Support
8.2
Help Scout
8.0
Interaction
Web Portals
Aspect CXP Pro
8.5
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Aspect CXP Pro
8.5
Zendesk Support
8.5
Help Scout
8.1
Tickets and Tagging
Aspect CXP Pro
8.7
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Aspect CXP Pro
Not enough data available
Zendesk Support
8.6
Help Scout
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.5%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.8%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.7%
4.9%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Software
17.8%
Computer Software
23.0%
 
Hospital & Health Care
20.0%
Information Technology and Services
15.3%
Internet
17.5%
 
Airlines/Aviation
16.0%
Internet
10.0%
Information Technology and Services
7.7%
 
Telecommunications
8.0%
Marketing and Advertising
4.7%
Marketing and Advertising
6.0%
 
Insurance
8.0%
Retail
3.4%
Hospital & Health Care
4.9%
 
Other
12.0%
Other
48.8%
Other
41.0%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
Aspect CXP Pro
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos providedNo videos provided
Aspect CXP Pro
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

Zendesk Support
No downloads provided
Help Scout
No downloads provided
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