Compare Aspect CXP Pro vs Vision Helpdesk

See this
comparison of Aspect CXP Pro vs. Vision Helpdesk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Vision Helpdesk rates 4.7/5 stars with 48 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
9.3
Ease of Use
Ease of Use
8.8
9.0
Ease of Setup
Ease of Setup
8.7
8.8
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
8.0
9.6
Ease of Doing Business With
Ease of Doing Business With
8.7
9.6
Product Direction (% positive)
Product Direction (% positive)
9.2
9.5
Meets Requirements
Aspect CXP Pro
8.9
Vision Helpdesk
9.3
Ease of Use
Aspect CXP Pro
8.8
Vision Helpdesk
9.0
Ease of Setup
Aspect CXP Pro
8.7
Vision Helpdesk
8.8
Ease of Admin
Aspect CXP Pro
8.8
Vision Helpdesk
9.2
Quality of Support
Aspect CXP Pro
8.0
Vision Helpdesk
9.6
Ease of Doing Business With
Aspect CXP Pro
8.7
Vision Helpdesk
9.6
Product Direction (% positive)
Aspect CXP Pro
9.2
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Vision Helpdesk
9.3
Searchable Articles
Aspect CXP Pro
8.0
Vision Helpdesk
9.0
Community Forums
Aspect CXP Pro
6.5
Vision Helpdesk
8.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Vision Helpdesk
8.6
Interaction
Web Portals
Aspect CXP Pro
8.5
Vision Helpdesk
9.0
Forum to Reponse
Aspect CXP Pro
8.5
Vision Helpdesk
9.3
Tickets and Tagging
Aspect CXP Pro
8.7
Vision Helpdesk
9.0
Live Chat
Aspect CXP Pro
Not enough data available
Vision Helpdesk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
60.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
10.4%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%

Reviewers' Industry

 
Information Technology and Services
33.3%
Non-Profit Organization Management
25.0%
 
Hospital & Health Care
26.7%
Information Technology and Services
14.6%
 
Airlines/Aviation
13.3%
Internet
12.5%
 
Telecommunications
6.7%
Individual & Family Services
4.2%
 
Insurance
6.7%
Education Management
4.2%
 
Other
13.3%
Other
39.6%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Administrator

Everything was a bit slow and buggy at times.

 
Aspect CXP Pro
Most Helpful Favorable Review
Jason D.
Consultant in Information Technology and Services

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools....

Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Aspect CXP Pro

Downloads

 No downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
Vision Helpdesk
No downloads provided
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProRequest More InformationRequest More Information