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Compare Aspect CXP Pro, Track-It!, and Zendesk Support

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.7
Ease of Use
Ease of Use
8.8
7.8
8.6
Ease of Setup
Ease of Setup
8.7
7.3
8.2
Ease of Admin
Ease of Admin
8.8
7.8
8.3
Quality of Support
Quality of Support
8.0
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
7.6
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
Zendesk Support
8.7
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
Zendesk Support
8.6
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
Zendesk Support
8.2
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
Zendesk Support
8.3
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
Zendesk Support
8.3
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
Zendesk Support
8.4
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Track-It!
7.1
Zendesk Support
8.6
Searchable Articles
Aspect CXP Pro
8.0
Track-It!
6.7
Zendesk Support
8.6
Community Forums
Aspect CXP Pro
6.5
Track-It!
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Track-It!
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Aspect CXP Pro
8.5
Track-It!
7.6
Zendesk Support
8.6
Forum to Reponse
Aspect CXP Pro
8.5
Track-It!
6.9
Zendesk Support
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Track-It!
8.5
Zendesk Support
8.9
Live Chat
Aspect CXP Pro
Not enough data available
Track-It!
6.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
16.7%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Computer Software
17.8%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Information Technology and Services
15.2%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Internet
10.0%
 
Telecommunications
8.0%
Utilities
5.2%
Marketing and Advertising
4.8%
 
Insurance
8.0%
Law Practice
5.2%
Retail
3.4%
 
Other
12.0%
Other
59.4%
Other
48.8%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Aspect CXP Pro
Most Helpful Favorable Review
Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
Zendesk Support
No videos provided

Downloads

Track-It!
No downloads provided
Zendesk Support
No downloads provided
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