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Compare Aspect CXP Pro, Track-It!, and TeamSupport

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.6
Ease of Use
Ease of Use
8.8
7.8
8.6
Ease of Setup
Ease of Setup
8.7
7.3
8.3
Ease of Admin
Ease of Admin
8.8
7.8
8.7
Quality of Support
Quality of Support
8.0
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
9.0
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
TeamSupport
8.6
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
TeamSupport
8.6
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
TeamSupport
8.3
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
TeamSupport
8.7
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
TeamSupport
8.8
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Track-It!
7.1
TeamSupport
8.3
Searchable Articles
Aspect CXP Pro
8.0
Track-It!
6.7
TeamSupport
8.3
Community Forums
Aspect CXP Pro
6.5
Track-It!
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Track-It!
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Aspect CXP Pro
8.5
Track-It!
7.6
TeamSupport
8.7
Forum to Reponse
Aspect CXP Pro
8.5
Track-It!
6.9
TeamSupport
8.4
Tickets and Tagging
Aspect CXP Pro
8.7
Track-It!
8.5
TeamSupport
8.8
Live Chat
Aspect CXP Pro
Not enough data available
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
11.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Computer Software
26.6%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Information Technology and Services
21.0%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Internet
5.6%
 
Telecommunications
8.0%
Utilities
5.2%
Financial Services
4.4%
 
Insurance
8.0%
Law Practice
5.2%
Hospitality
3.7%
 
Other
12.0%
Other
59.4%
Other
38.6%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Aspect CXP Pro
Most Helpful Favorable Review
Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Aspect CXP Pro
Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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