Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Aspect CXP Pro, Track-It!, and ServiceNow

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.4
Ease of Use
Ease of Use
8.8
7.8
7.4
Ease of Setup
Ease of Setup
8.7
7.3
7.2
Ease of Admin
Ease of Admin
8.8
7.8
7.8
Quality of Support
Quality of Support
8.0
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
7.8
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
ServiceNow
8.4
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
ServiceNow
7.8
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
78.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Higher Education
7.5%
 
Telecommunications
8.0%
Utilities
5.2%
Computer Software
6.7%
 
Insurance
8.0%
Law Practice
5.2%
Financial Services
6.1%
 
Other
12.0%
Other
59.4%
Other
44.5%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
ServiceNow
No videos provided

Downloads

Track-It!
No downloads provided
ServiceNow
No downloads provided
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