Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Aspect CXP Pro, Track-It!, and BMC Remedy

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
8.0
Ease of Use
Ease of Use
8.8
7.8
7.1
Ease of Setup
Ease of Setup
8.7
7.3
6.9
Ease of Admin
Ease of Admin
8.8
7.8
7.2
Quality of Support
Quality of Support
8.0
7.7
7.4
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
7.9
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.9
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
BMC Remedy
8.0
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
BMC Remedy
7.1
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
BMC Remedy
6.9
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
BMC Remedy
7.2
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
BMC Remedy
7.4
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
BMC Remedy
7.9
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
74.2%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Information Technology and Services
32.4%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Telecommunications
9.0%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Hospital & Health Care
6.1%
 
Telecommunications
8.0%
Utilities
5.2%
Higher Education
4.3%
 
Insurance
8.0%
Law Practice
5.2%
Computer Software
4.3%
 
Other
12.0%
Other
59.4%
Other
43.9%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Aspect CXP Pro
Most Helpful Favorable Review
Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Aspect CXP Pro

Videos

 
No videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
BMC Remedy
No videos provided

Downloads

Track-It!
No downloads provided
BMC Remedy
No downloads provided
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