Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Aspect CXP Pro, Track-It!, and BMC FootPrints Service Core

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.3
Ease of Use
Ease of Use
8.8
7.8
7.0
Ease of Setup
Ease of Setup
8.7
7.3
7.3
Ease of Admin
Ease of Admin
8.8
7.8
7.4
Quality of Support
Quality of Support
8.0
7.7
7.8
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.1
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
BMC FootPrints Service Core
7.3
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.0
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
BMC FootPrints Service Core
7.3
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
BMC FootPrints Service Core
7.4
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6
BMC FootPrints Service Core
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
61.7%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.4%
Mid-Market
31.9%
Enterprise
61.7%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
Higher Education
23.8%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
Law Practice
17.5%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
Information Technology and Services
17.5%
 
Telecommunications
8.0%
Utilities
5.2%
Hospital & Health Care
7.9%
 
Insurance
8.0%
Law Practice
5.2%
Computer Software
4.8%
 
Other
12.0%
Other
59.4%
Other
28.6%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
23.8%
Law Practice
17.5%
Information Technology and Services
17.5%
Hospital & Health Care
7.9%
Computer Software
4.8%
Other
28.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core

Videos

 
No videos providedNo videos provided
Aspect CXP Pro
Track-It!
No videos provided
BMC FootPrints Service Core
No videos provided

Downloads

Track-It!
No downloads provided
BMC FootPrints Service Core
No downloads provided
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