Compare Aspect CXP Pro vs Track-It!

See this
comparison of Aspect CXP Pro vs. Track-It!
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
Ease of Use
Ease of Use
8.8
7.8
Ease of Setup
Ease of Setup
8.7
7.3
Ease of Admin
Ease of Admin
8.8
7.8
Quality of Support
Quality of Support
8.0
7.7
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Track-It!
7.1
Searchable Articles
Aspect CXP Pro
8.0
Track-It!
6.7
Community Forums
Aspect CXP Pro
6.5
Track-It!
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Track-It!
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
Track-It!
7.6
Forum to Reponse
Aspect CXP Pro
8.5
Track-It!
6.9
Tickets and Tagging
Aspect CXP Pro
8.7
Track-It!
8.5
Live Chat
Aspect CXP Pro
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
33.3%
Information Technology and Services
14.5%
 
Hospital & Health Care
26.7%
Hospital & Health Care
7.9%
 
Airlines/Aviation
13.3%
Higher Education
7.9%
 
Telecommunications
6.7%
Utilities
5.3%
 
Insurance
6.7%
Law Practice
5.3%
 
Other
13.3%
Other
59.2%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Retail

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Retail

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

Screenshots

 
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Aspect CXP Pro

Downloads

 No downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
Track-It!
No downloads provided
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