Compare Aspect CXP Pro vs Track-It!
See this
comparison of Aspect CXP Pro vs. Track-It!
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
Ease of Use
Ease of Use
8.8
7.8
Ease of Setup
Ease of Setup
8.7
7.3
Ease of Admin
Ease of Admin
8.8
7.8
Quality of Support
Quality of Support
8.0
7.7
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
Meets Requirements
Aspect CXP Pro
8.9
Track-It!
7.7
Ease of Use
Aspect CXP Pro
8.8
Track-It!
7.8
Ease of Setup
Aspect CXP Pro
8.7
Track-It!
7.3
Ease of Admin
Aspect CXP Pro
8.8
Track-It!
7.8
Quality of Support
Aspect CXP Pro
8.0
Track-It!
7.7
Ease of Doing Business With
Aspect CXP Pro
8.7
Track-It!
7.9
Product Direction (% positive)
Aspect CXP Pro
9.2
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Track-It!
7.1
Searchable Articles
Aspect CXP Pro
8.0
Track-It!
6.7
Community Forums
Aspect CXP Pro
6.5
Track-It!
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Track-It!
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
Track-It!
7.6
Forum to Reponse
Aspect CXP Pro
8.5
Track-It!
6.9
Tickets and Tagging
Aspect CXP Pro
8.7
Track-It!
8.5
Live Chat
Aspect CXP Pro
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
32.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
13.5%
 
Hospital & Health Care
20.0%
Hospital & Health Care
9.4%
 
Airlines/Aviation
16.0%
Higher Education
7.3%
 
Telecommunications
8.0%
Utilities
5.2%
 
Insurance
8.0%
Law Practice
5.2%
 
Other
12.0%
Other
59.4%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
Aspect CXP Pro
Most Helpful Favorable Review
Ronika C.
User

I really liked how clear the calls come through

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Screenshots

 
1 of 3
2 of 3
3 of 3
Aspect CXP Pro

Videos

 
No videos provided
Aspect CXP Pro
Track-It!
No videos provided
Ask Aspect CXP Pro a QuestionContact Aspect CXP ProRequest More InformationRequest More Information