Compare Aspect CXP Pro, Salesforce Service Cloud, and Zoho Desk

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.7
Ease of Use
Ease of Use
8.8
8.0
8.5
Ease of Setup
Ease of Setup
8.7
7.6
8.1
Ease of Admin
Ease of Admin
8.8
8.0
8.4
Quality of Support
Quality of Support
8.0
8.1
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
8.7
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.6
Zoho Desk
8.1
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Salesforce Service Cloud
8.6
Zoho Desk
8.7
Searchable Articles
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Community Forums
Aspect CXP Pro
6.5
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Interaction
Web Portals
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Forum to Reponse
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Live Chat
Aspect CXP Pro
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
24.4%
70.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.4%
24.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.1%
5.6%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.4%
Enterprise
34.1%
Zoho Desk
Small-Business
70.4%
Mid-Market
24.0%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.7%
Information Technology and Services
23.5%
 
Hospital & Health Care
20.0%
Computer Software
14.2%
Computer Software
10.4%
 
Airlines/Aviation
16.0%
Internet
8.0%
Telecommunications
3.9%
 
Telecommunications
8.0%
Hospital & Health Care
3.6%
Internet
3.9%
 
Insurance
8.0%
Financial Services
3.4%
Marketing and Advertising
3.8%
 
Other
12.0%
Other
56.2%
Other
54.6%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.2%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Aspect CXP Pro
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Aspect CXP Pro
Salesforce Service Cloud

Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

Aspect CXP Pro
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zoho Desk

Downloads

 No downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
Zoho Desk
No downloads provided
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