Compare Aspect CXP Pro, Salesforce Service Cloud, and ServiceNow

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.4
Ease of Use
Ease of Use
8.8
8.1
7.4
Ease of Setup
Ease of Setup
8.7
7.6
7.2
Ease of Admin
Ease of Admin
8.8
8.0
7.8
Quality of Support
Quality of Support
8.0
8.1
7.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
7.8
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.5
ServiceNow
8.4
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.1
ServiceNow
7.4
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.6
ServiceNow
7.2
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
ServiceNow
7.8
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
ServiceNow
7.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
ServiceNow
8.1
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
24.6%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.2%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.2%
79.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
24.6%
Mid-Market
41.2%
Enterprise
34.2%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.0%

Reviewers' Industry

 
Information Technology and Services
33.3%
Information Technology and Services
14.2%
Information Technology and Services
27.8%
 
Hospital & Health Care
26.7%
Computer Software
13.9%
Hospital & Health Care
7.0%
 
Airlines/Aviation
13.3%
Internet
7.6%
Higher Education
6.6%
 
Telecommunications
6.7%
Non-Profit Organization Management
3.3%
Computer Software
6.5%
 
Insurance
6.7%
Hospital & Health Care
3.2%
Financial Services
5.6%
 
Other
13.3%
Other
57.9%
Other
46.6%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Salesforce Service Cloud
Information Technology and Services
14.2%
Computer Software
13.9%
Internet
7.6%
Non-Profit Organization Management
3.3%
Hospital & Health Care
3.2%
Other
57.9%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
7.0%
Higher Education
6.6%
Computer Software
6.5%
Financial Services
5.6%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Daniel S.
Administrator in Hospital & Health Care

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.

User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Aspect CXP Pro
Most Helpful Favorable Review
Daniel S.
Administrator in Hospital & Health Care

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze.

Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Aspect CXP Pro
Salesforce Service Cloud

Videos

 No videos provided

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Aspect CXP Pro
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
ServiceNow
No downloads provided
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