Compare Aspect CXP Pro, Salesforce Service Cloud, and Freshdesk

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Garden
$35
/ agent / month billed annually
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.5
Ease of Use
Ease of Use
8.8
8.0
8.8
Ease of Setup
Ease of Setup
8.7
7.6
8.6
Ease of Admin
Ease of Admin
8.8
8.0
8.7
Quality of Support
Quality of Support
8.0
8.1
8.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
8.7
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.5
Freshdesk
8.5
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Freshdesk
8.8
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.6
Freshdesk
8.6
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Freshdesk
8.7
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
Freshdesk
8.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
Freshdesk
8.8
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Salesforce Service Cloud
8.6
Freshdesk
8.8
Searchable Articles
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.3
Freshdesk
8.6
Community Forums
Aspect CXP Pro
6.5
Salesforce Service Cloud
8.3
Freshdesk
8.5
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Salesforce Service Cloud
8.1
Freshdesk
8.5
Interaction
Web Portals
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.4
Freshdesk
7.2
Forum to Reponse
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.4
Freshdesk
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.6
Freshdesk
8.8
Live Chat
Aspect CXP Pro
Not enough data available
Salesforce Service Cloud
8.3
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
24.4%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.4%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.1%
10.9%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.4%
Enterprise
34.1%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.7%
Information Technology and Services
20.4%
 
Hospital & Health Care
20.0%
Computer Software
14.2%
Computer Software
13.9%
 
Airlines/Aviation
16.0%
Internet
8.0%
Internet
5.8%
 
Telecommunications
8.0%
Hospital & Health Care
3.6%
Education Management
3.7%
 
Insurance
8.0%
Financial Services
3.4%
E-Learning
3.4%
 
Other
12.0%
Other
56.2%
Other
52.9%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.2%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Aspect CXP Pro
Most Helpful Favorable Review
Goran V.
Administrator in Telecommunications

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Aspect CXP Pro
Salesforce Service Cloud

Videos

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Aspect CXP Pro
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Freshdesk
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