Compare Aspect CXP Pro vs Salesforce Service Cloud

See this
comparison of Aspect CXP Pro vs. Salesforce Service Cloud
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,594 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
Ease of Use
Ease of Use
8.8
8.0
Ease of Setup
Ease of Setup
8.7
7.6
Ease of Admin
Ease of Admin
8.8
8.0
Quality of Support
Quality of Support
8.0
8.1
Ease of Doing Business With
Ease of Doing Business With
8.7
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.8
Meets Requirements
Aspect CXP Pro
8.9
Salesforce Service Cloud
8.5
Ease of Use
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Ease of Setup
Aspect CXP Pro
8.7
Salesforce Service Cloud
7.6
Ease of Admin
Aspect CXP Pro
8.8
Salesforce Service Cloud
8.0
Quality of Support
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.1
Ease of Doing Business With
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.4
Product Direction (% positive)
Aspect CXP Pro
9.2
Salesforce Service Cloud
7.8

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Salesforce Service Cloud
8.5
Searchable Articles
Aspect CXP Pro
8.0
Salesforce Service Cloud
8.3
Community Forums
Aspect CXP Pro
6.5
Salesforce Service Cloud
8.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Salesforce Service Cloud
8.1
Interaction
Web Portals
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.4
Forum to Reponse
Aspect CXP Pro
8.5
Salesforce Service Cloud
8.4
Tickets and Tagging
Aspect CXP Pro
8.7
Salesforce Service Cloud
8.6
Live Chat
Aspect CXP Pro
Not enough data available
Salesforce Service Cloud
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
24.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
34.3%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Salesforce Service Cloud
Small-Business
24.3%
Mid-Market
41.4%
Enterprise
34.3%

Reviewers' Industry

 
Information Technology and Services
36.0%
Information Technology and Services
14.7%
 
Hospital & Health Care
20.0%
Computer Software
14.2%
 
Airlines/Aviation
16.0%
Internet
8.0%
 
Telecommunications
8.0%
Hospital & Health Care
3.6%
 
Insurance
8.0%
Financial Services
3.4%
 
Other
12.0%
Other
56.1%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
Aspect CXP Pro
Salesforce Service Cloud

Videos

 

Happy customers. Let’s make them happier with Service Cloud.

Aspect CXP Pro
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Ask Aspect CXP Pro a QuestionContact Aspect CXP ProAsk SF Service Cloud a QuestionContact SF Service Cloud
Add Product
Aspect CXP Pro
Aspect CXP Pro
Salesforce Service Cloud
Salesforce Service Cloud
Optimized for quick response