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Compare Aspect CXP Pro and RingCentral Engage

See this
side-by-side comparison of Aspect CXP Pro vs. RingCentral Engage
based on preference data from user reviews. Aspect CXP Pro rates 4.2/5 stars with 16 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Aspect CXP Pro
Aspect CXP Pro
(16)
4.2 out of 5
Aspect CXP Pro
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Aspect CXP Pro
Aspect CXP Pro
RingCentral Engage
RingCentral Engage
Market Segments
Aspect CXP Pro
Aspect CXP Pro
Small-Business (33.3% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Aspect CXP Pro
Aspect CXP Pro
No pricing information available
RingCentral Engage
RingCentral Engage
No pricing information available

Aspect CXP Pro vs RingCentral Engage

  • Reviewers felt that Aspect CXP Pro meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that RingCentral Engage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Aspect CXP Pro over RingCentral Engage.
Categories
Shared Categories
Aspect CXP Pro
Aspect CXP Pro
RingCentral Engage
RingCentral Engage
Aspect CXP Pro and RingCentral Engage are categorized as Customer Self-Service
Pricing
Aspect CXP Pro
Aspect CXP Pro Pricing
Free Trial Unavailable
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Aspect CXP Pro
Aspect CXP Pro
8.9
Responses: 14
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Aspect CXP Pro
Aspect CXP Pro
8.8
Responses: 14
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Aspect CXP Pro
Aspect CXP Pro
8.7
Responses: 9
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Aspect CXP Pro
Aspect CXP Pro
8.8
Responses: 10
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Aspect CXP Pro
Aspect CXP Pro
7.4
Responses: 14
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Aspect CXP Pro
Aspect CXP Pro
7.8
Responses: 10
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Aspect CXP Pro
Aspect CXP Pro
8.3
Responses: 14
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Knowledge Share
Knowledge Base
Aspect CXP Pro
Aspect CXP Pro
8.2
Responses: 11
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Aspect CXP Pro
Aspect CXP Pro
8.0
Responses: 11
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Aspect CXP Pro
Aspect CXP Pro
6.5
Responses: 8
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Aspect CXP Pro
Aspect CXP Pro
7.5
Responses: 6
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Interaction
Web Portals
Aspect CXP Pro
Aspect CXP Pro
8.5
Responses: 8
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Aspect CXP Pro
Aspect CXP Pro
8.5
Responses: 8
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Aspect CXP Pro
Aspect CXP Pro
8.7
Responses: 9
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Aspect CXP Pro
Aspect CXP Pro
Feature Not Available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Reviewers' Company Size
Reviewers of both Aspect CXP Pro and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Aspect CXP Pro
Aspect CXP Pro
33.3%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Aspect CXP Pro
Aspect CXP Pro
33.3%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Aspect CXP Pro
Aspect CXP Pro
33.3%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Aspect CXP Pro
Aspect CXP Pro Industry
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Aspect CXP Pro
Janel J.
Consultant in Information Technology and Services

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments...

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Aspect CXP Pro
G
Executive Sponsor in Hospitality

Flexibility and compatibility of the product

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Aspect CXP Pro
Aspect CXP Pro Discussions
Monty the Mongoose crying
Aspect CXP Pro has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
Aspect CXP Pro
Aspect CXP Pro Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Videos
Aspect CXP Pro
Aspect CXP Pro Videos
Video Preview

Automated Text Interactions - Interactive, automated customer service interactions make self-service conversational, convenient, familiar and easy.

RingCentral Engage
RingCentral Engage Videos
No videos provided
Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
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