Compare Aspect CXP Pro vs Oracle Service Cloud (formerly RightNow)

See this
comparison of Aspect CXP Pro vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 89 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.2
Ease of Use
Ease of Use
8.8
7.8
Ease of Setup
Ease of Setup
8.7
6.8
Ease of Admin
Ease of Admin
8.8
7.3
Quality of Support
Quality of Support
8.0
7.2
Ease of Doing Business With
Ease of Doing Business With
8.7
7.3
Product Direction (% positive)
Product Direction (% positive)
9.2
6.0
Meets Requirements
Aspect CXP Pro
8.9
Oracle Service Cloud (formerly RightNow)
8.2
Ease of Use
Aspect CXP Pro
8.8
Oracle Service Cloud (formerly RightNow)
7.8
Ease of Setup
Aspect CXP Pro
8.7
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
Aspect CXP Pro
8.8
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
Aspect CXP Pro
8.0
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
Aspect CXP Pro
8.7
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
Aspect CXP Pro
9.2
Oracle Service Cloud (formerly RightNow)
6.0

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Oracle Service Cloud (formerly RightNow)
8.1
Searchable Articles
Aspect CXP Pro
8.0
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Aspect CXP Pro
6.5
Oracle Service Cloud (formerly RightNow)
7.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
Aspect CXP Pro
8.5
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
Aspect CXP Pro
8.5
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
Aspect CXP Pro
8.7
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
Aspect CXP Pro
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
5.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
34.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
59.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.7%
Mid-Market
34.5%
Enterprise
59.8%

Reviewers' Industry

 
Information Technology and Services
33.3%
Retail
15.7%
 
Hospital & Health Care
26.7%
Information Technology and Services
15.7%
 
Airlines/Aviation
13.3%
Computer Software
9.0%
 
Telecommunications
6.7%
Financial Services
4.5%
 
Insurance
6.7%
Consumer Electronics
3.4%
 
Other
13.3%
Other
51.7%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Oracle Service Cloud (formerly RightNow)
Retail
15.7%
Information Technology and Services
15.7%
Computer Software
9.0%
Financial Services
4.5%
Consumer Electronics
3.4%
Other
51.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Executive Sponsor in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Aspect CXP Pro
Most Helpful Favorable Review
Executive Sponsor in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Aspect CXP Pro
Oracle Service Cloud (formerly RightNow)

Downloads

 No downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
Oracle Service Cloud (formerly RightNow)
No downloads provided
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