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Compare Aspect CXP Pro, Helpshift, and Zendesk Support

Pricing

 
Professional
$95
Per User / Per Month
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
Team
$19
/month
 
Platinum
$160
Per User / Per Month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
8.7
Ease of Use
Ease of Use
8.8
8.8
8.6
Ease of Setup
Ease of Setup
8.7
8.8
8.2
Ease of Admin
Ease of Admin
8.8
8.5
8.3
Quality of Support
Quality of Support
8.0
8.5
8.3
Ease of Doing Business With
Ease of Doing Business With
8.7
8.7
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
8.2
7.6
Meets Requirements
Aspect CXP Pro
8.9
Helpshift
8.6
Zendesk Support
8.7
Ease of Use
Aspect CXP Pro
8.8
Helpshift
8.8
Zendesk Support
8.6
Ease of Setup
Aspect CXP Pro
8.7
Helpshift
8.8
Zendesk Support
8.2
Ease of Admin
Aspect CXP Pro
8.8
Helpshift
8.5
Zendesk Support
8.3
Quality of Support
Aspect CXP Pro
8.0
Helpshift
8.5
Zendesk Support
8.3
Ease of Doing Business With
Aspect CXP Pro
8.7
Helpshift
8.7
Zendesk Support
8.4
Product Direction (% positive)
Aspect CXP Pro
9.2
Helpshift
8.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Helpshift
8.9
Zendesk Support
8.6
Searchable Articles
Aspect CXP Pro
8.0
Helpshift
8.6
Zendesk Support
8.6
Community Forums
Aspect CXP Pro
6.5
Helpshift
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Helpshift
8.3
Zendesk Support
8.2
Interaction
Web Portals
Aspect CXP Pro
8.5
Helpshift
8.6
Zendesk Support
8.6
Forum to Reponse
Aspect CXP Pro
8.5
Helpshift
8.8
Zendesk Support
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Helpshift
9.0
Zendesk Support
8.9
Live Chat
Aspect CXP Pro
Not enough data available
Helpshift
9.0
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
16.5%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
65.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.2%
16.7%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Games
13.0%
Computer Software
17.8%
 
Hospital & Health Care
20.0%
Consumer Services
9.8%
Information Technology and Services
15.3%
 
Airlines/Aviation
16.0%
Financial Services
8.2%
Internet
10.0%
 
Telecommunications
8.0%
Entertainment
8.2%
Marketing and Advertising
4.7%
 
Insurance
8.0%
Consumer Goods
7.6%
Retail
3.5%
 
Other
12.0%
Other
53.3%
Other
48.8%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Helpshift
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Aspect CXP Pro
Helpshift
No videos provided
Zendesk Support
No videos provided
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