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Compare Aspect CXP Pro, Helpshift, and Salesforce Service Cloud

Pricing

 
Professional
$95
Per User / Per Month
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Enterprise
$135
Per User / Per Month
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Platinum
$160
Per User / Per Month
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
8.5
Ease of Use
Ease of Use
8.8
8.7
8.0
Ease of Setup
Ease of Setup
8.7
8.8
7.5
Ease of Admin
Ease of Admin
8.8
8.5
8.0
Quality of Support
Quality of Support
8.0
8.5
8.1
Ease of Doing Business With
Ease of Doing Business With
8.7
8.7
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
8.2
7.8
Meets Requirements
Aspect CXP Pro
8.9
Helpshift
8.6
Salesforce Service Cloud
8.5
Ease of Use
Aspect CXP Pro
8.8
Helpshift
8.7
Salesforce Service Cloud
8.0
Ease of Setup
Aspect CXP Pro
8.7
Helpshift
8.8
Salesforce Service Cloud
7.5
Ease of Admin
Aspect CXP Pro
8.8
Helpshift
8.5
Salesforce Service Cloud
8.0
Quality of Support
Aspect CXP Pro
8.0
Helpshift
8.5
Salesforce Service Cloud
8.1
Ease of Doing Business With
Aspect CXP Pro
8.7
Helpshift
8.7
Salesforce Service Cloud
8.4
Product Direction (% positive)
Aspect CXP Pro
9.2
Helpshift
8.2
Salesforce Service Cloud
7.8

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Helpshift
8.9
Salesforce Service Cloud
8.5
Searchable Articles
Aspect CXP Pro
8.0
Helpshift
8.5
Salesforce Service Cloud
8.2
Community Forums
Aspect CXP Pro
6.5
Helpshift
8.4
Salesforce Service Cloud
8.3
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Helpshift
8.2
Salesforce Service Cloud
8.1
Interaction
Web Portals
Aspect CXP Pro
8.5
Helpshift
8.5
Salesforce Service Cloud
8.4
Forum to Reponse
Aspect CXP Pro
8.5
Helpshift
8.8
Salesforce Service Cloud
8.4
Tickets and Tagging
Aspect CXP Pro
8.7
Helpshift
9.0
Salesforce Service Cloud
8.5
Live Chat
Aspect CXP Pro
Not enough data available
Helpshift
8.9
Salesforce Service Cloud
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
16.2%
24.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
65.3%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.5%
34.4%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Helpshift
Small-Business
16.2%
Mid-Market
65.3%
Enterprise
18.5%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
40.9%
Enterprise
34.4%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Games
12.8%
Information Technology and Services
14.8%
 
Hospital & Health Care
20.0%
Consumer Services
9.6%
Computer Software
14.2%
 
Airlines/Aviation
16.0%
Financial Services
8.0%
Internet
8.1%
 
Telecommunications
8.0%
Entertainment
8.0%
Hospital & Health Care
3.6%
 
Insurance
8.0%
Consumer Goods
7.5%
Financial Services
3.4%
 
Other
12.0%
Other
54.0%
Other
55.9%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Helpshift
Computer Games
12.8%
Consumer Services
9.6%
Financial Services
8.0%
Entertainment
8.0%
Consumer Goods
7.5%
Other
54.0%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Chad W.
Executive Sponsor in Information Technology and Services

The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to...

Jose Alfredo E.
User

Clear interfaces, easy to navigate and every time I use it I find new features to save time.

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Telecommunications

That 80% of the time HS is slow. When you are working it would suddenly lag and need to reload the page everytime.

G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
Aspect CXP Pro
Most Helpful Favorable Review
Chad W.
Executive Sponsor in Information Technology and Services

The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Helpshift
Most Helpful Favorable Review
Jose Alfredo E.
User

Clear interfaces, easy to navigate and every time I use it I find new features to save time.

Most Helpful Critical Review
G2 User in Telecommunications

That 80% of the time HS is slow. When you are working it would suddenly lag and need to reload the page everytime.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Screenshots

 
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Aspect CXP Pro
Salesforce Service Cloud

Videos

 
No videos provided

Happy customers. Let’s make them happier with Service Cloud.

Aspect CXP Pro
Helpshift
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

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