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Compare Aspect CXP Pro, Helpshift, and Freshdesk

Pricing

 
Professional
$95
Per User / Per Month
Sprout
Free
for UNLIMITED agents
 
Enterprise
$135
Per User / Per Month
Blossom
$19
/ agent / month billed annually
 
Platinum
$160
Per User / Per Month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.5
Ease of Use
Ease of Use
8.8
8.8
8.8
Ease of Setup
Ease of Setup
8.7
8.8
8.6
Ease of Admin
Ease of Admin
8.8
8.5
8.7
Quality of Support
Quality of Support
8.0
8.6
8.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.7
8.8
Product Direction (% positive)
Product Direction (% positive)
9.2
8.3
8.6
Meets Requirements
Aspect CXP Pro
8.9
Helpshift
8.7
Freshdesk
8.5
Ease of Use
Aspect CXP Pro
8.8
Helpshift
8.8
Freshdesk
8.8
Ease of Setup
Aspect CXP Pro
8.7
Helpshift
8.8
Freshdesk
8.6
Ease of Admin
Aspect CXP Pro
8.8
Helpshift
8.5
Freshdesk
8.7
Quality of Support
Aspect CXP Pro
8.0
Helpshift
8.6
Freshdesk
8.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Helpshift
8.7
Freshdesk
8.8
Product Direction (% positive)
Aspect CXP Pro
9.2
Helpshift
8.3
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Helpshift
8.9
Freshdesk
8.8
Searchable Articles
Aspect CXP Pro
8.0
Helpshift
8.7
Freshdesk
8.6
Community Forums
Aspect CXP Pro
6.5
Helpshift
8.5
Freshdesk
8.4
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Helpshift
8.3
Freshdesk
8.5
Interaction
Web Portals
Aspect CXP Pro
8.5
Helpshift
8.6
Freshdesk
7.2
Forum to Reponse
Aspect CXP Pro
8.5
Helpshift
8.8
Freshdesk
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Helpshift
9.0
Freshdesk
8.8
Live Chat
Aspect CXP Pro
Not enough data available
Helpshift
9.0
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
16.4%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
65.5%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.1%
10.9%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Helpshift
Small-Business
16.4%
Mid-Market
65.5%
Enterprise
18.1%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
36.0%
Computer Games
13.0%
Information Technology and Services
20.4%
 
Hospital & Health Care
20.0%
Consumer Services
9.7%
Computer Software
13.9%
 
Airlines/Aviation
16.0%
Financial Services
8.1%
Internet
5.9%
 
Telecommunications
8.0%
Entertainment
8.1%
Education Management
3.7%
 
Insurance
8.0%
Consumer Goods
7.6%
E-Learning
3.4%
 
Other
12.0%
Other
53.5%
Other
52.7%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
Helpshift
Computer Games
13.0%
Consumer Services
9.7%
Financial Services
8.1%
Entertainment
8.1%
Consumer Goods
7.6%
Other
53.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Alice P.
Administrator

How easy it is to use! I like all of the smartviews you can use and tags

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Aspect CXP Pro
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Helpshift
Most Helpful Favorable Review
Alice P.
Administrator

How easy it is to use! I like all of the smartviews you can use and tags

Most Helpful Critical Review
G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 
No videos provided
Aspect CXP Pro
Helpshift
No videos provided
Freshdesk
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