Compare Aspect CXP Pro vs Helpshift

See this
comparison of Aspect CXP Pro vs. Helpshift
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Helpshift rates 4.3/5 stars with 181 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
8.8
8.8
Ease of Setup
Ease of Setup
8.7
8.8
Ease of Admin
Ease of Admin
8.8
8.6
Quality of Support
Quality of Support
8.0
8.5
Ease of Doing Business With
Ease of Doing Business With
8.7
8.8
Product Direction (% positive)
Product Direction (% positive)
9.2
8.1
Meets Requirements
Aspect CXP Pro
8.9
Helpshift
8.7
Ease of Use
Aspect CXP Pro
8.8
Helpshift
8.8
Ease of Setup
Aspect CXP Pro
8.7
Helpshift
8.8
Ease of Admin
Aspect CXP Pro
8.8
Helpshift
8.6
Quality of Support
Aspect CXP Pro
8.0
Helpshift
8.5
Ease of Doing Business With
Aspect CXP Pro
8.7
Helpshift
8.8
Product Direction (% positive)
Aspect CXP Pro
9.2
Helpshift
8.1

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Helpshift
8.9
Searchable Articles
Aspect CXP Pro
8.0
Helpshift
8.5
Community Forums
Aspect CXP Pro
6.5
Helpshift
8.5
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Helpshift
8.3
Interaction
Web Portals
Aspect CXP Pro
8.5
Helpshift
8.6
Forum to Reponse
Aspect CXP Pro
8.5
Helpshift
8.8
Tickets and Tagging
Aspect CXP Pro
8.7
Helpshift
9.0
Live Chat
Aspect CXP Pro
Not enough data available
Helpshift
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
16.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
65.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
18.2%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Helpshift
Small-Business
16.0%
Mid-Market
65.7%
Enterprise
18.2%

Reviewers' Industry

 
Information Technology and Services
33.3%
Computer Games
12.7%
 
Hospital & Health Care
26.7%
Consumer Services
9.9%
 
Airlines/Aviation
13.3%
Financial Services
8.3%
 
Telecommunications
6.7%
Entertainment
8.3%
 
Insurance
6.7%
Consumer Goods
7.7%
 
Other
13.3%
Other
53.0%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Helpshift
Computer Games
12.7%
Consumer Services
9.9%
Financial Services
8.3%
Entertainment
8.3%
Consumer Goods
7.7%
Other
53.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Alexis D.
User

I like the simplicity of the tool, and it is very user friendly

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Computer Networking

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Helpshift
Most Helpful Favorable Review
Alexis D.
User

I like the simplicity of the tool, and it is very user friendly

Most Helpful Critical Review
G2 User in Computer Networking

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

Screenshots

 
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Aspect CXP Pro
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