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Compare Aspect CXP Pro and HappyFox Help Desk

See this
side-by-side comparison of Aspect CXP Pro vs. HappyFox Help Desk
based on preference data from user reviews. Aspect CXP Pro rates 4.2/5 stars with 16 reviews. By contrast, HappyFox Help Desk rates 4.6/5 stars with 119 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Aspect CXP Pro
Aspect CXP Pro
(16)
4.2 out of 5
Aspect CXP Pro
HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Star Rating
Aspect CXP Pro
Aspect CXP Pro
HappyFox Help Desk
HappyFox Help Desk
Market Segments
Aspect CXP Pro
Aspect CXP Pro
Small-Business (33.3% of reviews)
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Entry Level Price
Aspect CXP Pro
Aspect CXP Pro
No pricing information available
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo

Aspect CXP Pro vs HappyFox Help Desk

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Aspect CXP Pro and HappyFox Help Desk both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Aspect CXP Pro.
Categories
Shared Categories
Aspect CXP Pro
Aspect CXP Pro
HappyFox Help Desk
HappyFox Help Desk
Aspect CXP Pro and HappyFox Help Desk are categorized as Customer Self-Service
Unique Categories
Aspect CXP Pro
Aspect CXP Pro is categorized as Bot Platforms
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Pricing
Aspect CXP Pro
Aspect CXP Pro Pricing
Free Trial Unavailable
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Ratings
Meets Requirements
Aspect CXP Pro
Aspect CXP Pro
8.9
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Ease of Use
Aspect CXP Pro
Aspect CXP Pro
8.8
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Ease of Setup
Aspect CXP Pro
Aspect CXP Pro
8.7
Responses: 9
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Ease of Admin
Aspect CXP Pro
Aspect CXP Pro
8.8
Responses: 10
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Quality of Support
Aspect CXP Pro
Aspect CXP Pro
7.4
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Ease of Doing Business With
Aspect CXP Pro
Aspect CXP Pro
7.8
Responses: 10
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Product Direction (% positive)
Aspect CXP Pro
Aspect CXP Pro
8.3
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Features
Knowledge Share
Knowledge Base
Aspect CXP Pro
Aspect CXP Pro
8.2
Responses: 11
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Searchable Articles
Aspect CXP Pro
Aspect CXP Pro
8.0
Responses: 11
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Community Forums
Aspect CXP Pro
Aspect CXP Pro
6.5
Responses: 8
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Interactive FAQs & Forums
Aspect CXP Pro
Aspect CXP Pro
7.5
Responses: 6
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Interaction
Web Portals
Aspect CXP Pro
Aspect CXP Pro
8.5
Responses: 8
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Forum to Reponse
Aspect CXP Pro
Aspect CXP Pro
8.5
Responses: 8
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Tickets and Tagging
Aspect CXP Pro
Aspect CXP Pro
8.7
Responses: 9
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Live Chat
Aspect CXP Pro
Aspect CXP Pro
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Reviewers' Company Size
Reviewers of both Aspect CXP Pro and HappyFox Help Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Aspect CXP Pro
Aspect CXP Pro
33.3%
HappyFox Help Desk
HappyFox Help Desk
46.3%
Mid-Market
(51-1000 emp.)
Aspect CXP Pro
Aspect CXP Pro
33.3%
HappyFox Help Desk
HappyFox Help Desk
38.9%
Enterprise
(> 1000 emp.)
Aspect CXP Pro
Aspect CXP Pro
33.3%
HappyFox Help Desk
HappyFox Help Desk
14.8%
Reviewers' Industry
Aspect CXP Pro
Aspect CXP Pro Industry
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Reviews
Most Helpful Favorable Review
Aspect CXP Pro
GC
Consultant in Computer Software

Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios.

HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Aspect CXP Pro
G
Consultant in Information Technology and Services

The support of the product especially with customised applications

HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Discussions
Aspect CXP Pro
Aspect CXP Pro Discussions
Monty the Mongoose crying
Aspect CXP Pro has no discussions with answers
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Screenshots
Aspect CXP Pro
Aspect CXP Pro Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Videos
Aspect CXP Pro
Aspect CXP Pro Videos
Video Preview

Automated Text Interactions - Interactive, automated customer service interactions make self-service conversational, convenient, familiar and easy.

HappyFox Help Desk
HappyFox Help Desk Videos
No videos provided
Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
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