Compare Aspect CXP Pro, Freshdesk, and Zendesk Support

Pricing

 
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.7
Ease of Use
Ease of Use
8.8
8.8
8.6
Ease of Setup
Ease of Setup
8.7
8.6
8.2
Ease of Admin
Ease of Admin
8.8
8.7
8.3
Quality of Support
Quality of Support
8.0
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.7
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
8.7
7.6
Meets Requirements
Aspect CXP Pro
8.9
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
Aspect CXP Pro
8.8
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Aspect CXP Pro
8.7
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
Aspect CXP Pro
8.8
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Aspect CXP Pro
8.0
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Aspect CXP Pro
8.7
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Aspect CXP Pro
9.2
Freshdesk
8.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
Aspect CXP Pro
8.0
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Aspect CXP Pro
6.5
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Freshdesk
8.5
Zendesk Support
8.3
Interaction
Web Portals
Aspect CXP Pro
8.5
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Aspect CXP Pro
8.5
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Aspect CXP Pro
Not enough data available
Freshdesk
8.8
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
52.6%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.3%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
11.1%
16.8%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
33.3%
Information Technology and Services
19.6%
Computer Software
17.2%
 
Hospital & Health Care
26.7%
Computer Software
13.3%
Information Technology and Services
14.5%
 
Airlines/Aviation
13.3%
Internet
5.6%
Internet
9.4%
 
Telecommunications
6.7%
Education Management
3.9%
Marketing and Advertising
4.8%
 
Insurance
6.7%
Marketing and Advertising
3.2%
Retail
3.8%
 
Other
13.3%
Other
54.3%
Other
50.3%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Freshdesk
Information Technology and Services
19.6%
Computer Software
13.3%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
Aspect CXP Pro
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

Aspect CXP Pro
No downloads provided
Zendesk Support
No downloads provided
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