Compare Aspect CXP Pro vs Freshdesk

See this
comparison of Aspect CXP Pro vs. Freshdesk
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Freshdesk rates 4.4/5 stars with 2,152 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
Ease of Use
Ease of Use
8.8
8.8
Ease of Setup
Ease of Setup
8.7
8.6
Ease of Admin
Ease of Admin
8.8
8.7
Quality of Support
Quality of Support
8.0
8.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.8
Product Direction (% positive)
Product Direction (% positive)
9.2
8.7
Meets Requirements
Aspect CXP Pro
8.9
Freshdesk
8.5
Ease of Use
Aspect CXP Pro
8.8
Freshdesk
8.8
Ease of Setup
Aspect CXP Pro
8.7
Freshdesk
8.6
Ease of Admin
Aspect CXP Pro
8.8
Freshdesk
8.7
Quality of Support
Aspect CXP Pro
8.0
Freshdesk
8.9
Ease of Doing Business With
Aspect CXP Pro
8.7
Freshdesk
8.8
Product Direction (% positive)
Aspect CXP Pro
9.2
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Freshdesk
8.7
Searchable Articles
Aspect CXP Pro
8.0
Freshdesk
8.6
Community Forums
Aspect CXP Pro
6.5
Freshdesk
8.4
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Freshdesk
8.5
Interaction
Web Portals
Aspect CXP Pro
8.5
Freshdesk
7.2
Forum to Reponse
Aspect CXP Pro
8.5
Freshdesk
8.5
Tickets and Tagging
Aspect CXP Pro
8.7
Freshdesk
8.8
Live Chat
Aspect CXP Pro
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
11.1%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%

Reviewers' Industry

 
Information Technology and Services
33.3%
Information Technology and Services
19.7%
 
Hospital & Health Care
26.7%
Computer Software
13.4%
 
Airlines/Aviation
13.3%
Internet
5.6%
 
Telecommunications
6.7%
Education Management
3.9%
 
Insurance
6.7%
Marketing and Advertising
3.2%
 
Other
13.3%
Other
54.2%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Aspect CXP Pro
No videos provided
Freshdesk
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