Compare Aspect CXP Pro vs Bold360

See this
comparison of Aspect CXP Pro vs. Bold360
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Bold360 rates 2.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
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Annual concurrent licenses
 
Free Trial Unavailable
Free Trial
Aspect CXP Pro
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
6.9
Ease of Use
Ease of Use
8.8
6.0
Ease of Setup
Ease of Setup
8.7
6.7
Ease of Admin
Ease of Admin
8.8
5.8
Quality of Support
Quality of Support
8.0
6.5
Ease of Doing Business With
Ease of Doing Business With
8.7
6.7
Product Direction (% positive)
Product Direction (% positive)
9.2
4.2
Meets Requirements
Aspect CXP Pro
8.9
Bold360
6.9
Ease of Use
Aspect CXP Pro
8.8
Bold360
6.0
Ease of Setup
Aspect CXP Pro
8.7
Bold360
6.7
Ease of Admin
Aspect CXP Pro
8.8
Bold360
5.8
Quality of Support
Aspect CXP Pro
8.0
Bold360
6.5
Ease of Doing Business With
Aspect CXP Pro
8.7
Bold360
6.7
Product Direction (% positive)
Aspect CXP Pro
9.2
Bold360
4.2

Features

Knowledge Share
Knowledge Base
Aspect CXP Pro
8.2
Bold360
Not enough data available
Searchable Articles
Aspect CXP Pro
8.0
Bold360
Not enough data available
Community Forums
Aspect CXP Pro
6.5
Bold360
Not enough data available
Interactive FAQs & Forums
Aspect CXP Pro
7.5
Bold360
Not enough data available
Interaction
Web Portals
Aspect CXP Pro
8.5
Bold360
Not enough data available
Forum to Reponse
Aspect CXP Pro
8.5
Bold360
Not enough data available
Tickets and Tagging
Aspect CXP Pro
8.7
Bold360
Not enough data available
Live Chat
Aspect CXP Pro
Not enough data available
Bold360
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
13.3%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
33.3%
Telecommunications
33.3%
 
Hospital & Health Care
26.7%
Insurance
13.3%
 
Airlines/Aviation
13.3%
Sporting Goods
6.7%
 
Telecommunications
6.7%
Retail
6.7%
 
Insurance
6.7%
Marketing and Advertising
6.7%
 
Other
13.3%
Other
33.3%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Executive Sponsor in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

 
Aspect CXP Pro
Most Helpful Favorable Review
Executive Sponsor in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Bold360
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
Bold360
No downloads provided
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