Compare Aspect CXP Pro, BMC FootPrints Service Core, and Track-It!

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.3
7.7
Ease of Use
Ease of Use
8.8
6.9
7.8
Ease of Setup
Ease of Setup
8.7
7.3
7.3
Ease of Admin
Ease of Admin
8.8
7.3
7.8
Quality of Support
Quality of Support
8.0
7.6
7.7
Ease of Doing Business With
Ease of Doing Business With
8.7
8.6
7.9
Product Direction (% positive)
Product Direction (% positive)
9.2
5.0
5.6
Meets Requirements
Aspect CXP Pro
8.9
BMC FootPrints Service Core
7.3
Track-It!
7.7
Ease of Use
Aspect CXP Pro
8.8
BMC FootPrints Service Core
6.9
Track-It!
7.8
Ease of Setup
Aspect CXP Pro
8.7
BMC FootPrints Service Core
7.3
Track-It!
7.3
Ease of Admin
Aspect CXP Pro
8.8
BMC FootPrints Service Core
7.3
Track-It!
7.8
Quality of Support
Aspect CXP Pro
8.0
BMC FootPrints Service Core
7.6
Track-It!
7.7
Ease of Doing Business With
Aspect CXP Pro
8.7
BMC FootPrints Service Core
8.6
Track-It!
7.9
Product Direction (% positive)
Aspect CXP Pro
9.2
BMC FootPrints Service Core
5.0
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
6.3%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
31.3%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
62.5%
32.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
BMC FootPrints Service Core
Small-Business
6.3%
Mid-Market
31.3%
Enterprise
62.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
33.3%
Law Practice
22.9%
Information Technology and Services
14.5%
 
Hospital & Health Care
26.7%
Higher Education
22.9%
Hospital & Health Care
7.9%
 
Airlines/Aviation
13.3%
Information Technology and Services
16.7%
Higher Education
7.9%
 
Telecommunications
6.7%
Hospital & Health Care
8.3%
Utilities
5.3%
 
Insurance
6.7%
Utilities
2.1%
Law Practice
5.3%
 
Other
13.3%
Other
27.1%
Other
59.2%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%
BMC FootPrints Service Core
Law Practice
22.9%
Higher Education
22.9%
Information Technology and Services
16.7%
Hospital & Health Care
8.3%
Utilities
2.1%
Other
27.1%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

 
Aspect CXP Pro
Most Helpful Favorable Review
G2 User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core

Downloads

 No downloads providedNo downloads providedNo downloads provided
Aspect CXP Pro
No downloads provided
BMC FootPrints Service Core
No downloads provided
Track-It!
No downloads provided
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