Compare Aspect CXP Pro vs BMC FootPrints Service Core

See this
comparison of Aspect CXP Pro vs. BMC FootPrints Service Core
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. BMC FootPrints Service Core rates 3.6/5 stars with 47 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.3
Ease of Use
Ease of Use
8.8
7.0
Ease of Setup
Ease of Setup
8.7
7.3
Ease of Admin
Ease of Admin
8.8
7.4
Quality of Support
Quality of Support
8.0
7.8
Ease of Doing Business With
Ease of Doing Business With
8.7
8.6
Product Direction (% positive)
Product Direction (% positive)
9.2
5.1
Meets Requirements
Aspect CXP Pro
8.9
BMC FootPrints Service Core
7.3
Ease of Use
Aspect CXP Pro
8.8
BMC FootPrints Service Core
7.0
Ease of Setup
Aspect CXP Pro
8.7
BMC FootPrints Service Core
7.3
Ease of Admin
Aspect CXP Pro
8.8
BMC FootPrints Service Core
7.4
Quality of Support
Aspect CXP Pro
8.0
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Aspect CXP Pro
8.7
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Aspect CXP Pro
9.2
BMC FootPrints Service Core
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
61.7%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
BMC FootPrints Service Core
Small-Business
6.4%
Mid-Market
31.9%
Enterprise
61.7%

Reviewers' Industry

 
Information Technology and Services
36.0%
Higher Education
23.8%
 
Hospital & Health Care
20.0%
Law Practice
17.5%
 
Airlines/Aviation
16.0%
Information Technology and Services
17.5%
 
Telecommunications
8.0%
Hospital & Health Care
7.9%
 
Insurance
8.0%
Computer Software
4.8%
 
Other
12.0%
Other
28.6%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
BMC FootPrints Service Core
Higher Education
23.8%
Law Practice
17.5%
Information Technology and Services
17.5%
Hospital & Health Care
7.9%
Computer Software
4.8%
Other
28.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Aspect CXP Pro
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
G2 User

Flexibility and compatibility of the product

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core

Videos

 
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Aspect CXP Pro
BMC FootPrints Service Core
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