# AskNicely, Zonka Feedback vs Delighted Comparison | | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 4.7 out of 5 | | **Total Reviews** | 1,050 | 81 | 60 | | **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (64.1% of reviews) | Mid-Market (57.6% of reviews) | | **Entry Level Price** | Contact Us | Starting at $99.00 Per Month | $0.00 | --- ## Top Pros & Cons ### AskNicely Pros: - Ease of Use (28 reviews) - Customer Support (18 reviews) Cons: - Difficult Reporting (6 reviews) - Survey Limitations (6 reviews) ### Zonka Feedback Pros: - Customer Support (5 reviews) - Helpful (4 reviews) Cons: - Software Instability (2 reviews) - Call Issues (1 reviews) ### Delighted **Not enough data** --- ## Ratings Comparison | Rating | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Meets Requirements** | 9.3 (884 reviews) | 9.2 (54 reviews) | 9.0 (51 reviews) | | **Ease of Use** | 9.4 (899 reviews) | 9.3 (56 reviews) | 9.6 (51 reviews) | | **Ease of Setup** | 9.2 (583 reviews) | 9.2 (40 reviews) | 9.4 (39 reviews) | | **Ease of Admin** | 9.3 (569 reviews) | 9.1 (36 reviews) | 9.4 (39 reviews) | | **Quality of Support** | 9.4 (794 reviews) | 9.3 (51 reviews) | 9.3 (45 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.6 (34 reviews) | 9.5 (36 reviews) | | **Product Direction (% positive)** | 9.1 (885 reviews) | 9.5 (51 reviews) | 8.8 (50 reviews) | --- ## Pricing ### AskNicely #### Entry-Level Pricing Plan: Learn Price: Contact Us Description: Capture what matters most to customers with engaging CSAT and NPS surveys. Key Features: - Unlimited users - From 500 responses; price scales with response volume - AI powered surveys [Browse all 3 editions](https://www.g2.com/products/asknicely/pricing) #### Free Trial No ### Zonka Feedback #### Entry-Level Pricing Plan: Customer Feedback Price: Starting at $99.00 Per Month Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration. Key Features: - Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline) - NPS, CSAT & CES measurement - Online reputation management [Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing) #### Free Trial Yes ### Delighted #### Entry-Level Pricing Plan: Free Starter Price: $0.00 Key Features: - Use one platform: Email, Web, Link, SDK - 50 responses/month - 1 user [Browse all 4 editions](https://www.g2.com/products/delighted/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Experience Management | Product | Score | Reviews | |---|---|---| | **AskNicely** | 8.5/10 | 233 | | **Zonka Feedback** | 8.8/10 | 24 | | **Delighted** | N/A | N/A | #### Analytics | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Net Promoter Score (NPS)** | 9.7 (217 reviews) | 9.7 (19 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | 9.8 (19 reviews) | Not enough data | | **Customer Effort Score (CES)** | 9.0 (173 reviews) | 9.9 (17 reviews) | Not enough data | | **Gamification** | 8.3 (161 reviews) | Feature Not Available | Not enough data | #### Customization | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Stakeholder Management** | 8.7 (170 reviews) | 9.2 (16 reviews) | Not enough data | | **Multilanguage Support** | 8.2 (147 reviews) | 9.2 (15 reviews) | Not enough data | | **Multiple Branding Support** | 8.4 (150 reviews) | 9.1 (18 reviews) | Not enough data | | **Vertical-specific Solutions** | 8.6 (148 reviews) | 8.9 (14 reviews) | Not enough data | #### Generative AI | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **AI Text Generation** | 8.5 (116 reviews) | 6.0 (8 reviews) | Not enough data | | **AI Text Summarization** | 8.6 (118 reviews) | 7.3 (8 reviews) | Not enough data | #### Agentic AI - Experience Management | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | Not enough data | | **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | Not enough data | | **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | Not enough data | | **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **AskNicely** | N/A | N/A | | **Zonka Feedback** | 8.0/10 | 25 | | **Delighted** | N/A | N/A | #### Feedback Management | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Tagging** | Not enough data | 8.3 (20 reviews) | Not enough data | | **Segmentation** | Not enough data | 8.2 (21 reviews) | Not enough data | | **Custom Reports and Dashboards** | Not enough data | 8.5 (21 reviews) | Not enough data | #### Feedback Analysis | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Thematic Analysis** | Not enough data | 8.1 (19 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | 8.0 (14 reviews) | Not enough data | | **NPS/CSAT Scoring** | Not enough data | 9.0 (21 reviews) | Not enough data | #### Feedback Sources | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Online Reviews** | Not enough data | 8.5 (20 reviews) | Not enough data | | **Surveys** | Not enough data | 8.7 (22 reviews) | Not enough data | | **Social Media** | Not enough data | 7.8 (15 reviews) | Not enough data | | **Customer Service Channels** | Not enough data | 8.6 (17 reviews) | Not enough data | #### Generative AI | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **AI Text Generation** | Not enough data | 6.2 (11 reviews) | Not enough data | | **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | Not enough data | ### Survey | Product | Score | Reviews | |---|---|---| | **AskNicely** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | | **Delighted** | N/A | N/A | #### Survey Management | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Survey Builder** | Not enough data | Not enough data | Not enough data | | **Question Types** | Not enough data | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | Not enough data | | **Survey Distribution** | Not enough data | Not enough data | Not enough data | #### Survey Customization | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | Not enough data | | **Multimedia Support** | Not enough data | Not enough data | Not enough data | | **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | #### Survey Insights | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | | **BI Tools Integration** | Not enough data | Not enough data | Not enough data | | **Data Exporting** | Not enough data | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Survey | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **AskNicely** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | | **Delighted** | N/A | N/A | #### Setup | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Integration** | Not enough data | Not enough data | Not enough data | | **Maintenance** | Not enough data | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | Not enough data | #### Data | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Automation** | Not enough data | Not enough data | Not enough data | | **Named entity recognition** | Not enough data | Not enough data | Not enough data | | **Keyphrase Extraction** | Not enough data | Not enough data | Not enough data | | **Topic Analysis** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | | **Language Identification** | Not enough data | Not enough data | Not enough data | | **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | Not enough data | #### Customization | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Pre-Built Parameterization** | Not enough data | Not enough data | Not enough data | | **Custom Extension** | Not enough data | Not enough data | Not enough data | | **Compositionality** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **AskNicely** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | | **Delighted** | 8.6/10 | 7 | #### Generative AI | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Survey Management | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Brand Design Consistency** | Not enough data | Not enough data | 9.0 (7 reviews) ✓ Verified | | **Survey Deployment** | Not enough data | Not enough data | 9.0 (7 reviews) ✓ Verified | | **Feedback Collection** | Not enough data | Not enough data | 8.6 (7 reviews) ✓ Verified | | **Device Responsiveness** | Not enough data | Not enough data | 8.1 (7 reviews) ✓ Verified | #### Process Management | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Feedback Aggregation** | Not enough data | Not enough data | 7.8 (6 reviews) ✓ Verified | | **Trigger Alerts** | Not enough data | Not enough data | 8.3 (7 reviews) | | **Real-Time Analysis** | Not enough data | Not enough data | 7.9 (7 reviews) ✓ Verified | | **Real-Time Action** | Not enough data | Not enough data | 8.8 (7 reviews) | #### System Management | Feature | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Security** | Not enough data | Not enough data | 8.9 (6 reviews) ✓ Verified | | **System Monitoring** | Not enough data | Not enough data | 9.7 (5 reviews) ✓ Verified | --- ## Categories **Unique to AskNicely (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to Zonka Feedback (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Unique to Delighted (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey) --- ## Reviewer Demographics ### By Company Size | Segment | AskNicely | Zonka Feedback | Delighted | |---|---|---|---| | **Small-Business** | 43.4% | 64.1% | 40.7% | | **Mid-Market** | 47.9% | 29.5% | 57.6% | | **Enterprise** | 8.7% | 6.4% | 1.7% | ### By Industry #### AskNicely - **Computer Software:** 12.4% - **Information Technology and Services:** 8.7% - **Internet:** 5.3% - **Health, Wellness and Fitness:** 5.1% - **Marketing and Advertising:** 4.2% - **Hospital & Health Care:** 4.2% - **Financial Services:** 3.4% - **Consumer Services:** 2.9% - **Telecommunications:** 2.5% - **Real Estate:** 2.5% - **Other:** 48.9% #### Zonka Feedback - **Hospital & Health Care:** 7.7% - **Education Management:** 7.7% - **Marketing and Advertising:** 7.7% - **Information Technology and Services:** 6.4% - **Financial Services:** 5.1% - **Health, Wellness and Fitness:** 5.1% - **Professional Training & Coaching:** 5.1% - **Computer Software:** 5.1% - **Retail:** 3.8% - **Non-Profit Organization Management:** 3.8% - **Other:** 42.3% #### Delighted - **Computer Software:** 18.6% - **Information Technology and Services:** 15.3% - **Internet:** 10.2% - **Apparel & Fashion:** 3.4% - **Building Materials:** 3.4% - **Retail:** 3.4% - **Consumer Services:** 3.4% - **Financial Services:** 3.4% - **Insurance:** 3.4% - **Graphic Design:** 1.7% - **Other:** 33.9% --- ## Alternatives ### Alternatives to AskNicely - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (207 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1738 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2465 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1597 reviews) ### Alternatives to Zonka Feedback - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1142 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2465 reviews) - [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (488 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews) ### Alternatives to Delighted - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews) - [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews) - [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) --- ## Top Discussions ### AskNicely - Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote > **Top comment:** "Hi Lou, You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..." - Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..." - Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..." - Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..." - Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..." ### Zonka Feedback No discussions available for this product. ### Delighted - Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment > **Top comment:** "It's Qualtrics I think" - Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-zonka-feedback-vs-delighted)