# AskNicely vs Medallia Agent Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user experience, with many praising its intuitive navigation and ease of use. Users highlight how simple it is to manage customer feedback and generate reports, making it a preferred choice for those seeking a straightforward platform.
- **Users say** that Medallia Agent Connect offers valuable tools for team collaboration, such as one-on-one meeting features and QA forms. This functionality is appreciated by teams looking to enhance their internal processes, although some users feel it may not be as seamless as AskNicely in terms of overall usability.
- **Reviewers mention** that AskNicely has a strong reputation for customer support, with high ratings reflecting its responsiveness and helpfulness. Users feel supported in their journey, which contributes to a positive overall experience with the platform.
- **According to verified reviews** , Medallia Agent Connect is recognized for its ability to remember user preferences, such as birthdays, which adds a personal touch to the user experience. However, some users express a desire for more robust features that could enhance its overall effectiveness.
- **G2 reviewers highlight** that AskNicely's strong performance in meeting user requirements is a significant advantage, with many stating it effectively fulfills their needs for NPS and customer feedback management. This reliability makes it a go-to solution for many mid-market companies.
- **Users report** that while both platforms cater to mid-market businesses, AskNicely's larger volume of reviews and higher G2 Score suggest a more consistent level of satisfaction among its users, indicating a more established presence in the market compared to Medallia Agent Connect.



---
## Frequently Asked Questions

### What is the difference between AskNicely vs Medallia Agent Connect?

AskNicely stands out for its higher G2 rating, stronger reviewer-cited support, and ease of use, while Medallia Agent Connect is also highly rated but with fewer reviewer-cited strengths.

| | [AskNicely](https://www.g2.com/products/asknicely/reviews) | [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.7/5 (1050 reviews) | 4.6/5 (276 reviews) |
| Largest Segment | Mid-Market | Mid-Market |
| Ease of Setup score | 9.2 | 9.1 |
| Quality of Support score | 9.4 | 9.3 |
| Top Reviewer-Cited Strength | Ease of Use (28 all-time mentions) | — |



### How do the pricing models of AskNicely and Medallia Agent Connect compare?

AskNicely is favored by reviewers for its affordability and value, while Medallia Agent Connect receives negative sentiment on pricing and contract flexibility.

- **AskNicely:** In recent reviews, many highlight AskNicely as a budget-friendly option that does not compromise on quality.
- **Medallia Agent Connect:** Reviewers cite price increases, lack of contract flexibility for smaller accounts, and describe it as expensive.
- **Switching Reason:** Reviewers mention switching away from Medallia Agent Connect due to unexpected price increases and inflexible contract terms.



### What are the best alternatives to AskNicely and Medallia Agent Connect?

The top 3 alternatives to AskNicely and Medallia Agent Connect are Playvox Quality Management, Birdeye, and SurveyMonkey.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050 reviews) | Mid-Market | In recent reviews, many highlight affordability and value. | Ease of Use (28 all-time mentions) |
| [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews) | 4.6/5 (276 reviews) | Mid-Market | Reviewers cite price increases and inflexible contracts. | — |
| [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) | 4.8/5 (1163 reviews) | Mid-Market | — | — |
| [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4205 reviews) | Small-Business | — | — |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23901 reviews) | Small-Business | — | — |



### Which Experience Management features should I prioritize when comparing AskNicely and Medallia Agent Connect?

Buyers comparing AskNicely and Medallia Agent Connect should prioritize Ease of Use, Quality of Support, Customization, Feedback Management, and Reporting.

- **Ease of Use:** AskNicely scores 9.4, Medallia Agent Connect 9.2; AskNicely has 28 all-time mentions for ease of use.
- **Quality of Support:** AskNicely scores 9.4, Medallia Agent Connect 9.3; AskNicely has 18 all-time mentions for customer support.
- **Customization:** AskNicely has 8 all-time mentions for customization; Medallia Agent Connect receives reviewer requests for more customizable surveys.
- **Feedback Management:** AskNicely has 8 all-time mentions for feedback management; Medallia Agent Connect reviewers highlight feedback and QA features.
- **Reporting:** AskNicely receives 6 all-time mentions for difficult reporting; Medallia Agent Connect reviewers request improved reporting capabilities.



### What are the pros and cons of AskNicely vs Medallia Agent Connect?

AskNicely's headline strength is ease of use, while Medallia Agent Connect is noted for its real-time feedback and QA features.

- **AskNicely strengths:** Ease of Use (28 all-time mentions), Customer Support (18), Customer Feedback (13), Easy Setup (9), Intuitive (9), Customization (8), Feedback Management (8), Response Efficiency (8), Automation (5), Easy Integrations (4).
- **AskNicely trade-offs:** Difficult Reporting (6), Survey Limitations (6), Limited Customization (5).
- **Medallia Agent Connect strengths:** Reviewers highlight real-time feedback, QA features, and agent performance tracking.
- **Medallia Agent Connect trade-offs:** Expensive (1), Expensive Features (1), Improvement Needed (1), Poor Customer Support (1), Poor Management (1), requests for more customizable surveys and improved reporting.



### Is AskNicely or Medallia Agent Connect better for small businesses?

AskNicely is the better fit for small businesses, supported by affordability sentiment and ease of use in recent reviews.

- **AskNicely:** Largest segment is Mid-Market; reviewers consistently highlight affordability, easy setup, and strong support, making it attractive for small businesses.
- **Medallia Agent Connect:** Largest segment is Mid-Market; reviewers cite price increases and inflexible contracts, which may be less favorable for small businesses.



### Which Experience Management platform has better integrations?

AskNicely is favored for integrations, with reviewers citing easy integrations with multiple platforms.

- **AskNicely:** Reviewers mention integrations with Slack, Salesforce, and HubSpot, with 4 all-time mentions for easy integrations.
- **Medallia Agent Connect:** Reviewers mention integration with Zendesk and Salesforce, with qualitative feedback on integration experiences.



### How do AskNicely and Medallia Agent Connect compare on customer support?

AskNicely and Medallia Agent Connect are rated in near-parity on Quality of Support, with scores of 9.4 and 9.3 respectively.

- **AskNicely:** Reviewers frequently praise responsive and helpful support, with 18 all-time mentions for customer support.
- **Medallia Agent Connect:** Reviewers describe generally positive support experiences, but there are isolated mentions of poor support and management.



### Which is easier to implement, AskNicely or Medallia Agent Connect?

AskNicely and Medallia Agent Connect are rated in near-parity on Ease of Setup, with scores of 9.2 and 9.1 respectively.

- **AskNicely:** Reviewers consistently describe the setup process as easy and well-supported, with 9 all-time mentions for easy setup.
- **Medallia Agent Connect:** Reviewers describe setup as straightforward, with some noting that integration and configuration can be time-consuming for complex environments.



### Which product has better Feedback?

AskNicely is more strongly associated with Feedback, with higher reviewer-cited mention counts and sentiment.

- **AskNicely:** Customer Feedback has 13 all-time mentions, Feedback Management 8, and reviewers consistently highlight actionable feedback and insights.
- **Medallia Agent Connect:** Reviewers note real-time feedback and agent-level feedback features, but no all-time mention count is supplied.



| | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,051 | 276 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

---
## Ratings Comparison
| Rating | AskNicely | Medallia Agent Connect | 
|---|---|---|
  | **Meets Requirements** | 9.3 (885 reviews) | 9.0 (182 reviews) | 
  | **Ease of Use** | 9.4 (900 reviews) | 9.2 (183 reviews) | 
  | **Ease of Setup** | 9.2 (584 reviews) | 9.1 (99 reviews) | 
  | **Ease of Admin** | 9.3 (570 reviews) | 9.0 (95 reviews) | 
  | **Quality of Support** | 9.4 (795 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (561 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.1 (886 reviews) | 8.5 (166 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Additional Functionality

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Additional Functionality

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | 9.0/10 | 114 |

#### Quality Assurance

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (100 reviews) | 
| **Calibration** | Not enough data | 8.9 (88 reviews) | 
| **Reports** | Not enough data | 8.5 (92 reviews) | 

#### Engagement

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Feedback** | Not enough data | 9.1 (93 reviews) | 
| **Dashboards** | Not enough data | 9.0 (102 reviews) | 
| **Training** | Not enough data | 8.7 (84 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | 9.1 (90 reviews) | 
| **Compliance** | Not enough data | 9.2 (74 reviews) | 

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 234 |
| **Medallia Agent Connect** | N/A | N/A |

#### Analytics

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (218 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | 8.9/10 | 26 |

#### Feedback Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Tagging** | Not enough data | 9.0 (20 reviews) | 
| **Segmentation** | Not enough data | 8.8 (17 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (25 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (16 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.1 (17 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.1 (25 reviews) | 

#### Feedback Sources

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 9.1 (20 reviews) | 
| **Surveys** | Not enough data | 9.2 (22 reviews) | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | 
| **Customer Service Channels** | Not enough data | 9.2 (22 reviews) | 

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Survey Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Question Branching** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **Medallia Agent Connect** | N/A | N/A |

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | Not enough data | 
| **Survey Deployment** | 9.2 (242 reviews) | Not enough data | 
| **Feedback Collection** | 9.3 (249 reviews) | Not enough data | 
| **Device Responsiveness** | 9.4 (240 reviews) | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | Not enough data | 
| **Trigger Alerts** | 9.2 (232 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.3 (241 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (230 reviews) | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | Not enough data | 
| **System Monitoring** | 9.1 (183 reviews) | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Social Advertising** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Pre-Approved Content Library** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customer Advocacy** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Employee Advocacy** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Filtering** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Nonprofit Advocacy** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Rewards Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Social Engagement** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Advocate Management** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Reference Request Automation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Nomination Tracking** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Reference Usage Tracking** | Not enough data | Not enough data | 
| **Audio References** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Video References** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Program Notices** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Customer Activity Tracking** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Referral Templates** | Not enough data | Not enough data | 
| **For Customer Referrals** | Not enough data | Not enough data | 
| **For Employee Referrals** | Not enough data | Not enough data | 
| **Lead Engagement** | Not enough data | Not enough data | 
| **Fraud Detection** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Discovery

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to AskNicely (4):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Experience Management Software](https://www.g2.com/categories/experience-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Medallia Agent Connect (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Small-Business** | 43.4% | 37.0% | 
| **Mid-Market** | 47.8% | 55.8% | 
| **Enterprise** | 8.7% | 7.2% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.6%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Hospital & Health Care:** 4.2%
- **Marketing and Advertising:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.8%
- **Real Estate:** 2.5%
- **Telecommunications:** 2.5%
- **Other:** 48.9%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

---
## Alternatives

### Alternatives to AskNicely

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4233 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23908 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (956 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (59 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1762 reviews)

### Alternatives to Medallia Agent Connect

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.8/5 stars (325 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (324 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4233 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2598 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (833 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (448 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-medallia-agent-connect)