# AskNicely vs Medallia Agent Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user experience, with many praising its intuitive navigation and ease of use. Users highlight how simple it is to manage customer feedback and generate reports, making it a preferred choice for those seeking a straightforward platform.
- **Users say** that Medallia Agent Connect offers valuable tools for team collaboration, such as one-on-one meeting features and QA forms. This functionality is appreciated by teams looking to enhance their internal processes, although some users feel it may not be as seamless as AskNicely in terms of overall usability.
- **Reviewers mention** that AskNicely has a strong reputation for customer support, with high ratings reflecting its responsiveness and helpfulness. Users feel supported in their journey, which contributes to a positive overall experience with the platform.
- **According to verified reviews** , Medallia Agent Connect is recognized for its ability to remember user preferences, such as birthdays, which adds a personal touch to the user experience. However, some users express a desire for more robust features that could enhance its overall effectiveness.
- **G2 reviewers highlight** that AskNicely's strong performance in meeting user requirements is a significant advantage, with many stating it effectively fulfills their needs for NPS and customer feedback management. This reliability makes it a go-to solution for many mid-market companies.
- **Users report** that while both platforms cater to mid-market businesses, AskNicely's larger volume of reviews and higher G2 Score suggest a more consistent level of satisfaction among its users, indicating a more established presence in the market compared to Medallia Agent Connect.



| | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,050 | 276 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

---
## Ratings Comparison
| Rating | AskNicely | Medallia Agent Connect | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 9.0 (182 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 9.2 (183 reviews) | 
  | **Ease of Setup** | 9.2 (583 reviews) | 9.1 (99 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.0 (95 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 8.5 (166 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | 9.0/10 | 114 |

#### Quality Assurance

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (100 reviews) | 
| **Calibration** | Not enough data | 8.9 (88 reviews) | 
| **Reports** | Not enough data | 8.5 (92 reviews) | 

#### Engagement

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Feedback** | Not enough data | 9.1 (93 reviews) | 
| **Dashboards** | Not enough data | 9.0 (102 reviews) | 
| **Training** | Not enough data | 8.7 (84 reviews) | 

#### Performance

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (90 reviews) | 
| **Compliance** | Not enough data | 9.2 (74 reviews) | 

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 233 |
| **Medallia Agent Connect** | N/A | N/A |

#### Analytics

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | 

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | 8.9/10 | 26 |

#### Feedback Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Tagging** | Not enough data | 9.0 (20 reviews) | 
| **Segmentation** | Not enough data | 8.8 (17 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (25 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (16 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.1 (17 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.1 (25 reviews) | 

#### Feedback Sources

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 9.1 (20 reviews) | 
| **Surveys** | Not enough data | 9.2 (22 reviews) | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | 
| **Customer Service Channels** | Not enough data | 9.2 (22 reviews) | 

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Survey Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **Medallia Agent Connect** | N/A | N/A |

#### Generative AI

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | Not enough data | 
| **Survey Deployment** | 9.2 (242 reviews) | Not enough data | 
| **Feedback Collection** | 9.3 (249 reviews) | Not enough data | 
| **Device Responsiveness** | 9.4 (240 reviews) | Not enough data | 

#### Process Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | Not enough data | 
| **Trigger Alerts** | 9.2 (232 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.3 (241 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (230 reviews) | Not enough data | 

#### System Management

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | Not enough data | 
| **System Monitoring** | 9.1 (183 reviews) | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Discovery

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to AskNicely (4):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Experience Management Software](https://www.g2.com/categories/experience-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Medallia Agent Connect (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Medallia Agent Connect | 
|---|---|---|
| **Small-Business** | 43.4% | 37.0% | 
| **Mid-Market** | 47.9% | 55.8% | 
| **Enterprise** | 8.7% | 7.2% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

---
## Alternatives

### Alternatives to AskNicely

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4189 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23864 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1751 reviews)

### Alternatives to Medallia Agent Connect

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (314 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4189 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2537 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (808 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (443 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-medallia-agent-connect)