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Compare AskNicely and Medallia Agent Connect 
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
AskNicely
Star Rating
(1,043)4.7 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansMedallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectAskNicely vs Medallia Agent Connect
When assessing the two solutions, reviewers found AskNicely easier to use, set up, and administer. Reviewers also preferred doing business with AskNicely overall.
- Reviewers felt that AskNicely meets the needs of their business better than Medallia Agent Connect.
- When comparing quality of ongoing product support, reviewers felt that AskNicely is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AskNicely over Medallia Agent Connect.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Medallia Agent Connect
No pricing availableFree Trial
AskNicely
No trial information availableMedallia Agent Connect
No trial information availableRatings
Meets Requirements
9.3
881
9.0
180
Ease of Use
9.4
896
9.2
181
Ease of Setup
9.2
581
9.1
97
Ease of Admin
9.3
568
9.0
95
Quality of Support
9.4
792
9.3
160
Has the product been a good partner in doing business?
9.5
559
9.3
97
Product Direction (% positive)
9.1
882
8.5
165
Features by Category
Quality Assurance
Not enough data
9.0
98
Not enough data
8.9
88
Not enough data
8.5
92
Engagement
Not enough data
9.1
92
Not enough data
9.0
101
Not enough data
8.7
84
Performance
Not enough data
9.1
90
Not enough data
9.2
73
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.7
217
Not enough data
9.5
191
Not enough data
9.0
173
Not enough data
8.3
161
Not enough data
Customization
8.7
170
Not enough data
8.2
147
Not enough data
8.4
150
Not enough data
8.6
147
Not enough data
Generative AI
8.5
116
Not enough data
8.6
118
Not enough data
Agentic AI - Experience Management
7.6
12
Not enough data
8.2
13
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
Feedback Management
Not enough data
9.0
20
Not enough data
8.8
17
Not enough data
8.3
25
Feedback Analysis
Not enough data
9.0
16
Not enough data
9.1
17
Not enough data
9.1
25
Feedback Sources
Not enough data
9.1
20
Not enough data
9.2
22
Not enough data
8.1
14
Not enough data
9.2
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AskNicely and Medallia Agent Connect share no categories
Unique Categories
AskNicely is categorized as Experience Management
Medallia Agent Connect is categorized as Feedback Analytics and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.2%
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Alternatives
Discussions
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
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