# AskNicely vs QuestionPro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that QuestionPro excels in providing a wide range of reporting features, with users highlighting the platform's ability to create tailored reports that meet specific needs. This flexibility is particularly beneficial for businesses looking to analyze data in detail.
- **Users say** that AskNicely stands out for its comprehensive solution tailored for the service industry, offering automated surveys and data collation in one package. This all-in-one approach is praised for streamlining customer feedback processes, making it a favorite among service-oriented businesses.
- **Reviewers mention** that QuestionPro's commitment to GDPR-compliant data collection is a significant advantage, especially for users in healthcare and biotech sectors. The platform's advanced survey logic and branching capabilities make it easier to design complex surveys that cater to diverse stakeholder needs.
- **According to verified reviews** , AskNicely is noted for its user-friendly interface, with many users appreciating the ease of customizing surveys to fit their business requirements. This focus on usability helps teams quickly adapt the tool to their specific workflows.
- **G2 reviewers highlight** that while QuestionPro has a slightly lower star rating, it still garners a higher overall satisfaction score compared to AskNicely. This suggests that despite some challenges, users find significant value in QuestionPro's features and support.
- **Users report** that both platforms offer strong support, but AskNicely receives higher marks for quality of support. Reviewers appreciate the responsiveness and helpfulness of AskNicely's support team, which can be crucial for businesses needing timely assistance.



| | AskNicely | QuestionPro | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,050 | 1,147 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (60.7% of reviews) | 
| **Entry Level Price** | Contact Us | Free | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### QuestionPro

Pros:
- Ease of Use (303 reviews)
- Helpful (128 reviews)

Cons:
- Survey Issues (77 reviews)
- Learning Curve (51 reviews)

---
## Ratings Comparison
| Rating | AskNicely | QuestionPro | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 9.0 (860 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 8.8 (880 reviews) | 
  | **Ease of Setup** | 9.2 (583 reviews) | 9.0 (532 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.0 (385 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 8.9 (757 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.1 (365 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 8.4 (814 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### QuestionPro

#### Entry-Level Pricing

Plan: Essentials

Price: Free

Description: Unbeatable features that support businesses long term needs. 

Key Features:
- No credit card required‪
- 25+ question types
- Customize to your brand colors

[Browse all 4 editions](https://www.g2.com/products/questionpro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 233 |
| **QuestionPro** | 9.0/10 | 8 |

#### Analytics

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | 9.4 (6 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | 8.6 (7 reviews) | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | 

#### Generative AI

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Feedback Management

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **QuestionPro** | 8.4/10 | 708 |

#### Survey Management

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (666 reviews) | 
| **Question Types** | Not enough data | 9.1 (672 reviews) | 
| **Templates** | Not enough data | 8.5 (568 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (618 reviews) | 

#### Survey Customization

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.8 (592 reviews) | 
| **Branding** | Not enough data | 8.5 (564 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (485 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.2 (431 reviews) | 

#### Survey Insights

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.7 (641 reviews) | 
| **BI Tools Integration** | Not enough data | 8.2 (400 reviews) | 
| **Data Exporting** | Not enough data | 8.9 (604 reviews) | 
| **Permissions** | Not enough data | 8.6 (521 reviews) | 

#### Agentic AI - Survey

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.5 (48 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (54 reviews) | 
| **Decision Making** | Not enough data | 7.7 (52 reviews) | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Performance reviews

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **customizable forms** | Not enough data | Not enough data | 
| **360 reviews** | Not enough data | Not enough data | 

#### Feedback

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **requesting feedback** | Not enough data | Not enough data | 
| **continuous feedback** | Not enough data | Not enough data | 

#### Data

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Dashboard and Reporting** | Not enough data | Not enough data | 
| **Historical Analysis** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **QuestionPro** | N/A | N/A |

#### Generative AI

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | Not enough data | 
| **Survey Deployment** | 9.2 (242 reviews) | Not enough data | 
| **Feedback Collection** | 9.3 (249 reviews) | Not enough data | 
| **Device Responsiveness** | 9.4 (240 reviews) | Not enough data | 

#### Process Management

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | Not enough data | 
| **Trigger Alerts** | 9.2 (232 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.3 (241 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (230 reviews) | Not enough data | 

#### System Management

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | Not enough data | 
| **System Monitoring** | 9.1 (183 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Generative AI

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Employee Experience

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Core Features - Employee Experience Software

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Employee Lifecycle Management** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 

#### People Analytics - Employee Experience Software

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Action Plan** | Not enough data | Not enough data | 
| **Productivity** | Not enough data | Not enough data | 

#### Advanced Features - Employee Experience Software

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Digital Experience Management** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Employee Listening** | Not enough data | Not enough data | 

#### Employee Improvement - Employee Experience Software

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Performance Management** | Not enough data | Not enough data | 
| **Learning** | Not enough data | Not enough data | 
| **Team Building** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Discovery

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | QuestionPro | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to AskNicely (3):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to QuestionPro (2):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Employee Experience Software](https://www.g2.com/categories/employee-experience)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | QuestionPro | 
|---|---|---|
| **Small-Business** | 43.4% | 60.7% | 
| **Mid-Market** | 47.9% | 22.5% | 
| **Enterprise** | 8.7% | 16.8% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### QuestionPro

- **Non-Profit Organization Management:** 24.0%
- **Higher Education:** 13.6%
- **Education Management:** 6.0%
- **Research:** 4.8%
- **Market Research:** 4.0%
- **Information Technology and Services:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Marketing and Advertising:** 2.3%
- **Civic & Social Organization:** 2.0%
- **Primary/Secondary Education:** 1.9%
- **Other:** 36.2%

---
## Alternatives

### Alternatives to AskNicely

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4189 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23864 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1751 reviews)

### Alternatives to QuestionPro

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23864 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5348 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1041 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48125 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### QuestionPro

- Title: [How to reach out to support team? How do I reset my password?](https://www.g2.com/discussions/how-to-reach-out-to-support-team-how-do-i-reset-my-password) — 3 comments
  > **Top comment:** "You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve..."
- Title: [How can I get in touch with the community of experts?](https://www.g2.com/discussions/comment-puis-je-entrer-en-contact-avec-la-communaute-d-experts) — 2 comments, 1 upvote
  > **Top comment:** "Hi Benejah,
You can use the chat at www.questionpro.com and somebody will respond to your inquiries!"
- Title: [Is there anyway I can become one of your member in your organization](https://www.g2.com/discussions/50888-is-there-anyway-i-can-become-one-of-your-member-in-your-organization) — 2 comments, 1 upvote
  > **Top comment:** "You should contact their support and see if they reply / are interested. "
- Title: [Could you enlarge the size of media library?](https://www.g2.com/discussions/49514-could-you-enlarge-the-size-of-media-library) — 2 comments, 1 upvote
  > **Top comment:** "Make the media library available to everyone. 
The size of the Media Library seems so small for me when it
only allows me to submit files smaller than..."
- Title: [Why don't you have formulas to calculate values between two fields?](https://www.g2.com/discussions/34453-why-don-t-you-have-formulas-to-calculate-values-between-two-fields) — 2 comments, 1 upvote
  > **Top comment:** "Actually, I have Grammarly for free right now. That's all I can afford. 
Calculating between two fields in so many applications (APPS) would be very..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-questionpro)