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Compare AskNicely and Pendo Feedback (formerly Receptive) 
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Small-Business (54.5% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
AskNicely
Star Rating
(1,043)4.7 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansPendo Feedback (formerly Receptive)
Star Rating
(11)3.6 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Pendo Feedback (formerly Receptive)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AskNicely excels in user satisfaction, boasting a significantly higher overall score compared to Pendo Feedback. Users appreciate its user-friendly interface and the ability to generate AI-driven questions, making feedback collection effortless.
- According to verified reviews, AskNicely stands out for its ease of use, with many users highlighting how simple it is to manage and implement. One user noted that they gathered over 250 positive reviews in just a year, showcasing the platform's effectiveness.
- Reviewers mention that Pendo Feedback offers a straightforward implementation process, which is praised for its efficiency. Users appreciate the integration with the overall Pendo platform, facilitating consistent internal and external product feedback.
- Users say that AskNicely's customer support is exceptional, providing timely assistance that enhances the overall experience. This level of support is a key differentiator, especially for those who value reliable help when needed.
- G2 reviewers highlight that while Pendo Feedback has a solid feature for prioritizing requests based on value, it lacks the extensive user base and feedback volume that AskNicely enjoys. This can impact the visibility and responsiveness of feature requests.
- According to recent user feedback, AskNicely is noted for being a budget-friendly option without compromising on quality, making it an attractive choice for mid-market businesses. In contrast, Pendo Feedback's smaller user base may limit its appeal for larger organizations seeking robust solutions.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Pendo Feedback (formerly Receptive)
No pricing availableFree Trial
AskNicely
No trial information availablePendo Feedback (formerly Receptive)
No trial information availableRatings
Meets Requirements
9.3
881
8.0
9
Ease of Use
9.4
896
7.6
9
Ease of Setup
9.2
581
Not enough data
Ease of Admin
9.3
568
Not enough data
Quality of Support
9.4
792
8.8
7
Has the product been a good partner in doing business?
9.5
559
Not enough data
Product Direction (% positive)
9.1
882
7.4
9
Features by Category
Analytics
9.7
217
Not enough data
9.5
191
Not enough data
9.0
173
Not enough data
8.3
161
Not enough data
Customization
8.7
170
Not enough data
8.2
147
Not enough data
8.4
150
Not enough data
8.6
147
Not enough data
Generative AI
8.5
116
Not enough data
8.6
118
Not enough data
Agentic AI - Experience Management
7.6
12
Not enough data
8.2
13
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
Categories
Categories
Shared Categories
AskNicely and Pendo Feedback (formerly Receptive) are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Pendo Feedback (formerly Receptive) has no unique categories
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo Feedback (formerly Receptive)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.2%
Computer Software
36.4%
Real Estate
9.1%
Mechanical or Industrial Engineering
9.1%
Internet
9.1%
Hospital & Health Care
9.1%
Other
27.3%
Alternatives
Discussions
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
Pendo Feedback (formerly Receptive) has no discussions with answers
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