# AskNicely vs Pendo Feedback (formerly Receptive) Comparison --- ## AI Generated Summary - **G2 reviewers report** that AskNicely excels in user satisfaction, boasting a significantly higher overall score compared to Pendo Feedback. Users appreciate its **user-friendly interface** and the ability to generate AI-driven questions, making feedback collection effortless. - **According to verified reviews** , AskNicely stands out for its ease of use, with many users highlighting how simple it is to manage and implement. One user noted that they gathered over **250 positive reviews** in just a year, showcasing the platform's effectiveness. - **Reviewers mention** that Pendo Feedback offers a straightforward implementation process, which is praised for its efficiency. Users appreciate the **integration with the overall Pendo platform** , facilitating consistent internal and external product feedback. - **Users say** that AskNicely's customer support is exceptional, providing timely assistance that enhances the overall experience. This level of support is a key differentiator, especially for those who value **reliable help** when needed. - **G2 reviewers highlight** that while Pendo Feedback has a solid feature for prioritizing requests based on value, it lacks the extensive user base and feedback volume that AskNicely enjoys. This can impact the visibility and responsiveness of feature requests. - **According to recent user feedback** , AskNicely is noted for being a budget-friendly option without compromising on quality, making it an attractive choice for mid-market businesses. In contrast, Pendo Feedback's smaller user base may limit its appeal for larger organizations seeking robust solutions. | | AskNicely | Pendo Feedback (formerly Receptive) | |---|---|---| | **Star Rating** | 4.7 out of 5 | 3.6 out of 5 | | **Total Reviews** | 1,050 | 11 | | **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (54.5% of reviews) | | **Entry Level Price** | Contact Us | No pricing available | --- ## Top Pros & Cons ### AskNicely Pros: - Ease of Use (33 reviews) - Customer Support (22 reviews) Cons: - Difficult Reporting (6 reviews) - Limited Customization (6 reviews) ### Pendo Feedback (formerly Receptive) **Not enough data** --- ## Ratings Comparison | Rating | AskNicely | Pendo Feedback (formerly Receptive) | |---|---|---| | **Meets Requirements** | 9.3 (884 reviews) | 8.0 (9 reviews) | | **Ease of Use** | 9.4 (899 reviews) | 7.6 (9 reviews) | | **Ease of Setup** | 9.2 (582 reviews) | Not enough data | | **Ease of Admin** | 9.3 (569 reviews) | Not enough data | | **Quality of Support** | 9.4 (794 reviews) | 8.8 (7 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | Not enough data | | **Product Direction (% positive)** | 9.1 (885 reviews) | 7.4 (9 reviews) | --- ## Pricing ### AskNicely #### Entry-Level Pricing Plan: Learn Price: Contact Us Description: Capture what matters most to customers with engaging CSAT and NPS surveys. Key Features: - Unlimited users - From 500 responses; price scales with response volume - AI powered surveys [Browse all 3 editions](https://www.g2.com/products/asknicely/pricing) #### Free Trial No ### Pendo Feedback (formerly Receptive) #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Experience Management | Product | Score | Reviews | |---|---|---| | **AskNicely** | 8.5/10 | 232 | | **Pendo Feedback (formerly Receptive)** | N/A | N/A | #### Analytics | Feature | AskNicely | Pendo Feedback (formerly Receptive) | |---|---|---| | **Net Promoter Score (NPS)** | 9.7 (217 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 9.5 (192 reviews) | Not enough data | | **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | | **Gamification** | 8.3 (161 reviews) | Not enough data | #### Customization | Feature | AskNicely | Pendo Feedback (formerly Receptive) | |---|---|---| | **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | | **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | | **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | | **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | #### Generative AI | Feature | AskNicely | Pendo Feedback (formerly Receptive) | |---|---|---| | **AI Text Generation** | 8.5 (116 reviews) | Not enough data | | **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | #### Agentic AI - Experience Management | Feature | AskNicely | Pendo Feedback (formerly Receptive) | |---|---|---| | **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | | **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | | **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) --- ## Reviewer Demographics ### By Company Size | Segment | AskNicely | Pendo Feedback (formerly Receptive) | |---|---|---| | **Small-Business** | 43.4% | 54.5% | | **Mid-Market** | 47.9% | 36.4% | | **Enterprise** | 8.7% | 9.1% | ### By Industry #### AskNicely - **Computer Software:** 12.4% - **Information Technology and Services:** 8.7% - **Internet:** 5.3% - **Health, Wellness and Fitness:** 5.1% - **Marketing and Advertising:** 4.2% - **Hospital & Health Care:** 4.2% - **Financial Services:** 3.4% - **Consumer Services:** 2.9% - **Telecommunications:** 2.5% - **Real Estate:** 2.5% - **Other:** 48.9% #### Pendo Feedback (formerly Receptive) - **Computer Software:** 36.4% - **Real Estate:** 9.1% - **Mechanical or Industrial Engineering:** 9.1% - **Internet:** 9.1% - **Hospital & Health Care:** 9.1% - **Facilities Services:** 9.1% - **Computer & Network Security:** 9.1% - **Business Supplies and Equipment:** 9.1% --- ## Alternatives ### Alternatives to AskNicely - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (205 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1699 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews) ### Alternatives to Pendo Feedback (formerly Receptive) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1699 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews) --- ## Top Discussions ### AskNicely - Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote > **Top comment:** "Hi Lou, You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..." - Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..." - Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..." - Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..." - Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..." ### Pendo Feedback (formerly Receptive) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-pendo-feedback-formerly-receptive)