# AskNicely vs InMoment Experience Improvement (XI) Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user-friendliness, with many users appreciating its AI-generated questions feature. This allows teams to focus on their objectives without the hassle of crafting questions themselves, making it a time-saving tool for gathering feedback.
- **Users say** that InMoment provides a solid platform for tracking customer experience, particularly highlighting its integration with CAR+ which automates feedback requests post-rental. This feature is praised for enhancing customer relationships by ensuring timely feedback collection.
- **Reviewers mention** that AskNicely's affordability is a significant advantage, making it accessible for businesses without sacrificing quality. Users have noted that the platform's cost-effectiveness, combined with excellent customer service, makes it a reliable choice for budget-conscious firms.
- **According to verified reviews** , InMoment's support team is frequently commended for their responsiveness, with users expressing satisfaction in the assistance they receive when needed. This level of support can be crucial for businesses that require quick resolutions to issues.
- **Users highlight** that AskNicely's ease of management is a standout feature, with many finding it incredibly simple to use within their firms. This ease of use contributes to a smoother day-to-day operation, allowing teams to focus on analyzing feedback rather than struggling with the platform.
- **G2 reviewers note** that while both platforms have similar star ratings, AskNicely's higher G2 Score reflects a stronger overall user satisfaction. This is supported by a greater volume of recent reviews, indicating that AskNicely is consistently meeting user expectations in the current market.



| | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,050 | 319 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (47.6% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### InMoment Experience Improvement (XI) Platform

**Not enough data**

---
## Ratings Comparison
| Rating | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 9.0 (258 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 9.3 (257 reviews) | 
  | **Ease of Setup** | 9.2 (583 reviews) | 8.8 (163 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.0 (165 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 9.0 (204 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.3 (150 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 8.4 (251 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### InMoment Experience Improvement (XI) Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Call Analytics

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Algorithm

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | Not enough data | 
| **Summarization** | Not enough data | Not enough data | 
| **Named Entity Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Emotion Detection** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

#### System

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | Not enough data | 
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 233 |
| **InMoment Experience Improvement (XI) Platform** | 8.2/10 | 42 |

#### Analytics

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | 9.5 (39 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | 8.9 (16 reviews) | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | 8.0 (11 reviews) | 
| **Gamification** | 8.3 (161 reviews) | 5.7 (10 reviews) | 

#### Customization

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | 8.3 (20 reviews) | 
| **Multilanguage Support** | 8.2 (147 reviews) | 7.8 (15 reviews) | 
| **Multiple Branding Support** | 8.4 (150 reviews) | 8.6 (15 reviews) | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | 8.5 (16 reviews) | 

#### Generative AI

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Feedback Management

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (15 reviews) | 
| **Segmentation** | Not enough data | 8.2 (10 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (12 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 7.2 (10 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.4 (7 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.8 (17 reviews) | 

#### Feedback Sources

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Online Reviews** | Not enough data | 9.2 (13 reviews) | 
| **Surveys** | Not enough data | 9.3 (12 reviews) | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | 9.2 (8 reviews) | 

#### Generative AI

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Survey Management

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Setup

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Generative AI

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | Not enough data | 
| **Survey Deployment** | 9.2 (242 reviews) | Not enough data | 
| **Feedback Collection** | 9.3 (249 reviews) | Not enough data | 
| **Device Responsiveness** | 9.4 (240 reviews) | Not enough data | 

#### Process Management

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | Not enough data | 
| **Trigger Alerts** | 9.2 (232 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.3 (241 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (230 reviews) | Not enough data | 

#### System Management

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | Not enough data | 
| **System Monitoring** | 9.1 (183 reviews) | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Discovery

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to AskNicely (3):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to InMoment Experience Improvement (XI) Platform (3):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Small-Business** | 43.4% | 47.6% | 
| **Mid-Market** | 47.9% | 39.2% | 
| **Enterprise** | 8.7% | 13.2% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### InMoment Experience Improvement (XI) Platform

- **Computer Software:** 28.0%
- **Information Technology and Services:** 15.8%
- **Internet:** 7.1%
- **Marketing and Advertising:** 5.1%
- **Financial Services:** 4.8%
- **Retail:** 2.6%
- **Consumer Services:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Hospitality:** 1.9%
- **Human Resources:** 1.9%
- **Other:** 28.3%

---
## Alternatives

### Alternatives to AskNicely

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4153 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23535 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1747 reviews)

### Alternatives to InMoment Experience Improvement (XI) Platform

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4153 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23535 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1747 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (495 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### InMoment Experience Improvement (XI) Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-inmoment-experience-improvement-xi-platform)