# AskNicely, HappySignals Experience Management for IT vs SurveyMonkey Comparison

| | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,050 | 28 | 23,545 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Enterprise (100.0% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Contact Us | €30,900.00 Per Year | Contact Us | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### HappySignals Experience Management for IT

**Not enough data**

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 9.3 (19 reviews) | 9.0 (20672 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 9.6 (18 reviews) | 9.2 (20790 reviews) | 
  | **Ease of Setup** | 9.2 (582 reviews) | 8.9 (17 reviews) | 9.0 (8125 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.4 (16 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 9.9 (19 reviews) | 8.6 (14665 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.8 (18 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 10.0 (16 reviews) | 7.7 (20214 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### HappySignals Experience Management for IT

#### Entry-Level Pricing

Plan: Discover

Price: €30,900.00 Per Year

Description: Replace your CSAT / Sentiment

Key Features:
- Unlimited measured users
- 5 user seats
- 1 experience area

[Browse all 3 editions](https://www.g2.com/products/happysignals-experience-management-for-it/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **HappySignals Experience Management for IT** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### ServiceNow Apps

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 232 |
| **HappySignals Experience Management for IT** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (192 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **HappySignals Experience Management for IT** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 193 |

#### Feedback Management

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 7.8 (149 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | Not enough data | 9.1 (169 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **HappySignals Experience Management for IT** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1704 |

#### Survey Management

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 9.0 (1502 reviews) | 
| **Question Types** | Not enough data | Not enough data | 8.9 (1443 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.6 (1358 reviews) | 
| **Survey Distribution** | Not enough data | Not enough data | 8.9 (1418 reviews) | 

#### Survey Customization

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 8.4 (1170 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.2 (1206 reviews) | 
| **Multimedia Support** | Not enough data | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | Not enough data | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 8.6 (1414 reviews) | 
| **BI Tools Integration** | Not enough data | Not enough data | 8.0 (945 reviews) | 
| **Data Exporting** | Not enough data | Not enough data | 8.5 (1266 reviews) | 
| **Permissions** | Not enough data | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (151 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (152 reviews) | 

### Digital Employee Experience (DEX) Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **HappySignals Experience Management for IT** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Experience

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Telemetry Collection** | Not enough data | Not enough data | Not enough data | 
| **Feedback** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Digital Experience Score** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Budget Analysis** | Not enough data | Not enough data | Not enough data | 
| **Remediation** | Not enough data | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **Uptime Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | Not enough data | 
| **Resource Monitoring** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **HappySignals Experience Management for IT** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 245 |

#### Customization

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | Not enough data | 8.6 (227 reviews) | 

#### Additional Functionality

| Feature | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | Not enough data | 8.5 (205 reviews) | 

---
## Categories

**Unique to AskNicely (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to HappySignals Experience Management for IT (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | HappySignals Experience Management for IT | SurveyMonkey | 
|---|---|---|---|
| **Small-Business** | 43.4% | 0% | 36.5% | 
| **Mid-Market** | 47.9% | 0% | 34.1% | 
| **Enterprise** | 8.7% | 100.0% | 29.4% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### HappySignals Experience Management for IT

- **Information Technology and Services:** 19.2%
- **Financial Services:** 11.5%
- **Paper & Forest Products:** 7.7%
- **Construction:** 7.7%
- **Other:** 3.8%
- **Biotechnology:** 3.8%
- **Civil Engineering:** 3.8%
- **Computer Games:** 3.8%
- **Computer Software:** 3.8%
- **Food & Beverages:** 3.8%
- **Other:** 30.8%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)

### Alternatives to HappySignals Experience Management for IT

- [Nexthink](https://www.g2.com/products/nexthink/reviews) — 4.6/5 stars (384 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5561 reviews)
- [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) — 4.7/5 stars (1771 reviews)
- [Absolute Secure Access](https://www.g2.com/products/absolute-secure-access/reviews) — 4.7/5 stars (225 reviews)
- [Catchpoint](https://www.g2.com/products/catchpoint/reviews) — 4.5/5 stars (112 reviews)
- [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) — 4.8/5 stars (84 reviews)
- [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) — 4.5/5 stars (80 reviews)
- [Germain UX](https://www.g2.com/products/germain-ux/reviews) — 4.7/5 stars (79 reviews)
- [Thena](https://www.g2.com/products/thena/reviews) — 4.9/5 stars (65 reviews)
- [Teamviewer DEX](https://www.g2.com/products/teamviewer-dex/reviews) — 4.4/5 stars (55 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### HappySignals Experience Management for IT

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-happysignals-experience-management-for-it-vs-surveymonkey)