Compare AskNicely and Dynamics 365 Customer Voice 
Featured Products
At a Glance
Market Segments
Mid-Market (47.9% of reviews)
Small-Business (35.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
AskNicely
Star Rating
(1,050)4.7 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansDynamics 365 Customer Voice
Star Rating
(17)4.5 out of 5
Market Segments
Small-Business (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AskNicely excels in user-friendliness, with many users appreciating its AI-generated questions feature, which simplifies the feedback process by automatically creating questions based on input focus areas. This has made it a go-to choice for those looking to streamline their feedback collection.
- Users say that AskNicely's affordability is a significant advantage, allowing businesses to access quality feedback tools without breaking the bank. Reviewers highlight the platform's excellent customer service, which provides reassurance that help is readily available when needed.
- According to verified reviews, Dynamics 365 Customer Voice offers a highly customizable experience, with users praising its intuitive drag-and-drop survey builder. This flexibility allows businesses to tailor surveys to their specific needs, making it a strong contender for those who prioritize customization.
- Reviewers mention that AskNicely has a notable edge in overall satisfaction metrics, reflected in its higher G2 Score and a greater number of recent reviews. This suggests that users are consistently finding value in the platform, particularly in its ease of use and setup.
- Users highlight that while Dynamics 365 Customer Voice integrates well with tools like Power Automate, some find it less intuitive compared to AskNicely. This can lead to a steeper learning curve for new users, which may impact day-to-day usability.
- G2 reviewers report that AskNicely's strong performance in customer satisfaction metrics, such as its high Net Promoter Score, indicates that users are not only satisfied but are also likely to recommend it to others. In contrast, Dynamics 365 Customer Voice, while functional, has received lower satisfaction ratings, suggesting room for improvement in user experience.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Dynamics 365 Customer Voice
No pricing availableFree Trial
AskNicely
No trial information availableDynamics 365 Customer Voice
No trial information availableRatings
Meets Requirements
9.3
884
8.7
15
Ease of Use
9.4
899
8.8
15
Ease of Setup
9.2
582
9.0
10
Ease of Admin
9.3
569
8.8
10
Quality of Support
9.4
794
8.7
14
Has the product been a good partner in doing business?
9.5
560
8.5
9
Product Direction (% positive)
9.1
885
8.1
12
Features by Category
Analytics
9.7
217
7.9
8
9.5
192
8.2
11
9.0
173
7.7
11
8.3
161
7.8
10
Customization
8.7
170
8.3
9
8.2
147
8.1
8
8.4
150
7.6
7
8.6
148
7.7
8
Generative AI
8.5
116
Not enough data
8.6
118
Not enough data
Agentic AI - Experience Management
7.6
12
Not enough data
7.9
14
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
Categories
Categories
Shared Categories
AskNicely and Dynamics 365 Customer Voice are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Dynamics 365 Customer Voice has no unique categories
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.3%
Information Technology and Services
17.6%
Financial Services
11.8%
Computer Software
11.8%
Wholesale
5.9%
Warehousing
5.9%
Other
47.1%
Alternatives
Discussions
When will AskNicely have integration with Zoho CRM?
1 Comment
AW
Hi Lou,
You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked...Read more
How do I see who is leaving the review?
1 Comment
JM
Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
Dynamics 365 Customer Voice has no discussions with answers
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