G2 reviewers report that Ascend excels in ease of use and setup, with users highlighting its intuitive onboarding process and the ability to quickly adapt to their workflows. One user mentioned that Ascend allows their AP staff to focus on building relationships with vendors rather than just keying invoices.
According to verified reviews, MHC Software has a solid reputation for customer support, with users praising the helpfulness and knowledge of the support staff. Reviewers noted that the software is easy to maintain and allows quick access to documents, which enhances day-to-day usability.
Users say that Ascend's OCR capability for reading and analyzing invoices is a standout feature, making it a formidable choice for AP automation. This functionality is particularly beneficial for enterprises managing multiple ERP systems, as it seamlessly integrates with various platforms.
Reviewers mention that while MHC Software performs well overall, it faces challenges in ease of setup compared to Ascend. Users have indicated that the implementation process can be more complex, which may require additional time and resources.
G2 reviewers highlight that both products receive similar ratings for quality of support, but Ascend edges out slightly with a higher score. Users appreciate that Ascend has been a good partner in business, indicating a strong alignment with user needs and expectations.
According to recent feedback, while MHC Software has a larger market presence and more reviews, Ascend's recent user experiences suggest a growing satisfaction level, particularly in its ability to streamline AP processes and enhance productivity through advanced features.
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MHC Software
MHC NorthStar
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MHC NorthStar is the intelligent content and workflow automation platform that empowers your people to take ownership of your processes, your documents, and your communications with the simplicity of a self-service model.
We submitted a ticket last week and have not heard back from your support team. CSE: ZA1AWk, TKT: 2cs7qF
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