# Asana vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Asana excels in project management capabilities, with users appreciating features like templates that ensure consistent processes and dashboards that provide visibility into team activities. This makes it particularly beneficial for organizations looking to streamline their workflows.
- **Users say** that Zendesk for Customer Service shines in its ticketing system, which is described as intuitive and efficient for tracking and resolving customer inquiries. Reviewers highlight its ability to prioritize requests and collaborate effectively, making it a strong choice for customer support teams.
- **According to verified reviews** , Asana's ease of setup is a notable advantage, with many users praising its intuitive onboarding process. This allows teams to quickly adapt and start managing projects without significant delays, which is crucial for fast-paced environments.
- **Reviewers mention** that Zendesk for Customer Service offers a robust omni-channel support ecosystem, integrating seamlessly with third-party applications like Jira and Salesforce. This flexibility is a key selling point for businesses that rely on multiple tools for customer interactions.
- **Users highlight** that both platforms provide strong support, but Asana edges out slightly with a higher quality of support rating. Reviewers appreciate the responsiveness and helpfulness of Asana's support team, which can be a deciding factor for teams needing reliable assistance.
- **G2 reviewers note** that while both products are user-friendly, Asana's overall satisfaction ratings are slightly higher, indicating a more favorable experience for users. The ability to manage all projects in one place and utilize features like workload views contributes to this positive sentiment.



| | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 13,719 | 6,987 | 
| **Largest Market Segment** | Small-Business (56.9% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | Free 2 Users | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Asana

Pros:
- Ease of Use (1382 reviews)
- Task Management (1379 reviews)

Cons:
- Missing Features (562 reviews)
- Learning Curve (555 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (532 reviews)
- Features (402 reviews)

Cons:
- Missing Features (216 reviews)
- Learning Curve (183 reviews)

---
## Ratings Comparison
| Rating | Asana | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.7 (11464 reviews) | 8.6 (5216 reviews) | 
  | **Ease of Use** | 8.6 (11594 reviews) | 8.6 (5428 reviews) | 
  | **Ease of Setup** | 8.6 (5162 reviews) | 8.0 (3337 reviews) | 
  | **Ease of Admin** | 8.7 (3719 reviews) | 8.2 (3147 reviews) | 
  | **Quality of Support** | 8.5 (7928 reviews) | 8.4 (4990 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (3293 reviews) | 8.4 (3070 reviews) | 
  | **Product Direction (% positive)** | 8.6 (11150 reviews) | 8.0 (4864 reviews) | 

---
## Pricing

### Asana

#### Entry-Level Pricing

Plan: Personal

Price: Free 2 Users

Description: For one to two people managing personal projects. 

Key Features:
- Unlimited tasks
- Unlimited projects
- Unlimited messages 

[Browse all 5 editions](https://www.g2.com/products/asana/pricing)

#### Free Trial

Yes

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3753 |

#### Ticket and Case Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2599 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2641 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2584 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2400 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1939 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2412 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2427 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1876 reviews) ✓ Verified | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (386 reviews) | 

#### Agentic AI - Help Desk

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2072 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2351 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1758 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1337 reviews) ✓ Verified | 

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1790 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1969 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1796 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2405 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2431 reviews) ✓ Verified | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.2/10 | 3676 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Tasks

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Creation & Assignment** | 9.3 (3324 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 9.2 (3286 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 8.9 (3226 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 9.0 (3216 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 8.3 (3053 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | 7.9 (2891 reviews) ✓ Verified | Not enough data | 
| **Drag & Drop** | 8.6 (3121 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 8.5 (3048 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Planning** | 8.8 (3037 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 8.4 (2885 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 8.0 (2668 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 8.5 (2962 reviews) ✓ Verified | Not enough data | 
| **Views** | 8.5 (2906 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 7.3 (1209 reviews) | Not enough data | 
| **Issue Tracking** | 8.1 (2737 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.3 (2897 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | Feature Not Available | Not enough data | 
| **Time & Expense** | 7.5 (1208 reviews) | Not enough data | 
| **Methodologies** | 8.0 (2598 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Resource Definiton** | 7.9 (2584 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 8.1 (2671 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.3 (2723 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Baselining / KPIs** | 8.1 (2567 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 8.0 (2581 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (2783 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.8 (956 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (948 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (280 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (274 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (276 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 7.8/10 | 2275 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Setup

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Activities** | 8.7 (1887 reviews) | Not enough data | 
| **Flows** | 8.6 (1857 reviews) | Not enough data | 
| **Dependencies** | 8.4 (1814 reviews) | Not enough data | 
| **Notifications** | 8.6 (1919 reviews) | Not enough data | 

#### Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Updates** | 8.5 (1807 reviews) | Not enough data | 
| **Audit Trail** | 8.2 (1698 reviews) | Not enough data | 
| **Integration** | 8.0 (1681 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.8 (707 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (199 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (207 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (202 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Objectives and Key Results (OKR)

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.3/10 | 653 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Feedback** | 8.7 (576 reviews) | Not enough data | 
| **Confidence Levels** | 8.5 (561 reviews) | Not enough data | 
| **Messaging Integrations** | 8.2 (576 reviews) | Not enough data | 
| **Onboarding** | 8.5 (568 reviews) | Not enough data | 

#### Goal Creation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Team OKR** | 8.6 (559 reviews) | Not enough data | 
| **Individual OKR** | 8.6 (558 reviews) | Not enough data | 
| **Mind Mapping** | 7.7 (528 reviews) | Not enough data | 
| **Action Item Creation** | 8.8 (559 reviews) | Not enough data | 

#### Agentic AI - Objectives and Key Results (OKR)

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Natural Language Interaction** | 7.4 (56 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.1/10 | 1232 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Drag & Drop Scheduling** | 8.7 (1019 reviews) | Not enough data | 
| **Project and Task Lists Organization** | 9.1 (1064 reviews) | Not enough data | 
| **Project Templates** | 8.7 (1031 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | 7.7 (883 reviews) | Not enough data | 
| **Team Member Roles** | 8.7 (1009 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | 8.7 (1052 reviews) | Not enough data | 

#### Content Planning

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Content Organization** | 8.8 (1048 reviews) | Not enough data | 
| **Task Assignment** | 9.3 (1083 reviews) | Not enough data | 
| **Content Scheduling** | 8.8 (1015 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Performance and ROI Tracking** | 7.8 (721 reviews) | Not enough data | 
| **Activity Tracking** | 8.5 (796 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (54 reviews) | Not enough data | 
| **Multi-step Planning** | 6.4 (53 reviews) | Not enough data | 
| **Cross-system Integration** | 6.3 (53 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Other Features

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Integrations** | 8.3 (972 reviews) | Not enough data | 
| **Reporting** | 8.0 (804 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.4/10 | 2973 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Task Creation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Creation & Assignment** | 9.2 (2662 reviews) | Not enough data | 
| **Due Dates** | 9.2 (2667 reviews) | Not enough data | 
| **Drag & Drop** | 8.8 (2522 reviews) | Not enough data | 
| **Mass Updates** | 8.0 (2326 reviews) | Not enough data | 

#### Task Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Task Prioritization** | 8.9 (2551 reviews) | Not enough data | 
| **To-Do Lists** | 9.1 (2604 reviews) | Not enough data | 
| **Dependencies** | 8.4 (2389 reviews) | Not enough data | 
| **Recurring Tasks** | 8.6 (2420 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.8 (987 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (985 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.1/10 | 2129 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Workflows** | 8.6 (1735 reviews) | Not enough data | 
| **Customization** | 8.5 (1718 reviews) | Not enough data | 
| **Data repository** | 8.1 (1582 reviews) | Not enough data | 

#### Administration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Permissions** | 8.4 (1691 reviews) | Not enough data | 
| **Procedures** | 8.3 (1605 reviews) | Not enough data | 
| **Remote Work** | 9.1 (1727 reviews) | Not enough data | 

#### Project management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Task Prioritization** | 9.0 (1815 reviews) | Not enough data | 
| **Dependencies** | 8.6 (1711 reviews) | Not enough data | 
| **Planning** | 8.9 (1754 reviews) | Not enough data | 
| **Views** | 8.7 (1698 reviews) | Not enough data | 
| **Scheduling** | 8.7 (1679 reviews) | Not enough data | 
| **Critical Path** | 8.2 (1537 reviews) | Not enough data | 
| **Dashboards** | 8.5 (1695 reviews) | Not enough data | 

#### Workload

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Resource Allocation** | 8.3 (1591 reviews) | Not enough data | 
| **Workspace** | 8.6 (1643 reviews) | Not enough data | 
| **Configuration** | 8.5 (1593 reviews) | Not enough data | 
| **Insights** | 8.3 (1552 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Communication Channels** | 8.5 (1637 reviews) | Not enough data | 
| **Document Management** | 8.4 (1663 reviews) | Not enough data | 
| **Collaboration** | 8.9 (1753 reviews) | Not enough data | 

#### Cost Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Project Budgeting** | 7.9 (1454 reviews) | Not enough data | 
| **Time & Expense** | 7.9 (1495 reviews) | Not enough data | 
| **Profitability** | 7.8 (1428 reviews) | Not enough data | 

#### Integration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Front Office** | 7.8 (1418 reviews) | Not enough data | 
| **Back Office** | 7.8 (1420 reviews) | Not enough data | 
| **External data** | 7.7 (1407 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.9 (638 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (635 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (185 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (185 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (185 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (182 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.2/10 | 3221 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Chat** | 7.7 (2116 reviews) | Not enough data | 
| **Discussions** | 8.2 (2308 reviews) | Not enough data | 
| **External** | 7.7 (2045 reviews) | Not enough data | 
| **Feedback** | 8.0 (2113 reviews) | Not enough data | 
| **Announcements** | 7.8 (2066 reviews) | Not enough data | 

#### Content & Documents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **File Sharing** | 8.6 (2380 reviews) | Not enough data | 
| **Notes** | 8.7 (2358 reviews) | Not enough data | 
| **Search** | 8.4 (2360 reviews) | Not enough data | 
| **Versioning** | 7.9 (2067 reviews) | Not enough data | 

#### Controls

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Custom Views** | 8.4 (2279 reviews) | Not enough data | 
| **Followers** | 8.2 (2120 reviews) | Not enough data | 
| **User Management** | 8.5 (2260 reviews) | Not enough data | 
| **Calendars** | 8.4 (2253 reviews) | Not enough data | 
| **Public Sharing** | 7.9 (2053 reviews) | Not enough data | 

#### Project Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Task Management** | 9.3 (2708 reviews) | Not enough data | 
| **Planning** | 9.0 (2451 reviews) | Not enough data | 
| **Visibility** | 9.0 (2544 reviews) | Not enough data | 
| **Integration** | 8.4 (2227 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Alignment** | 8.7 (2292 reviews) | Not enough data | 
| **Accountability** | 8.9 (2426 reviews) | Not enough data | 
| **Connectivity** | 8.8 (2273 reviews) | Not enough data | 
| **Offline Mode** | 7.8 (1923 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.0 (886 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (887 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Multi-step Planning** | 6.8 (312 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (312 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 9.5/10 | 36 |
| **Zendesk for Customer Service** | 8.0/10 | 89 |

#### Responses

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Feature Not Available | 8.2 (61 reviews) | 
| **Route To Human** | Feature Not Available | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Feature Not Available | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | 9.3 (20 reviews) | 7.4 (24 reviews) | 
| **Customer Interaction Automation** | 9.4 (20 reviews) | 7.7 (25 reviews) | 
| **Lead Generation** | 8.8 (21 reviews) | 7.4 (24 reviews) | 
| **Document Processing** | 9.3 (20 reviews) | 7.4 (24 reviews) | 
| **Feedback Collection** | 9.1 (21 reviews) | 7.7 (24 reviews) | 

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Feature Not Available | 8.2 (66 reviews) | 
| **Integration** | Feature Not Available | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Feature Not Available | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | 7.8 (23 reviews) | 
| **Adaptive Responses** | Feature Not Available | 7.4 (24 reviews) | 
| **Task Execution** | Feature Not Available | 7.4 (25 reviews) | 
| **Problem Solving** | Feature Not Available | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 9.3 (25 reviews) | 7.6 (30 reviews) | 
| **AI Text Summarization** | 9.4 (24 reviews) | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (860 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (716 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (716 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1790 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (896 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1522 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1442 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (647 reviews) | 
| **Personalization** | Not enough data | 8.0 (779 reviews) | 

#### Self-Service Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (675 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.8/10 | 20 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Natural Language Configuration** | 8.3 (11 reviews) | Not enough data | 
| **Tone Customization** | 8.0 (10 reviews) | Not enough data | 
| **Security Guardrails** | 8.5 (10 reviews) | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Omni-channel Support** | 8.8 (10 reviews) | Not enough data | 
| **Agent Branding** | 9.0 (10 reviews) | Not enough data | 
| **Proactive Response Capabilities** | 9.1 (9 reviews) | Not enough data | 
| **Seamless Human Escalation** | Feature Not Available | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Analytics & Reporting** | Feature Not Available | Not enough data | 
| **Contextual Awareness** | 9.3 (10 reviews) | Not enough data | 
| **Data Privacy Compliance** | 9.0 (10 reviews) | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Workflow Automation** | 9.1 (13 reviews) | Not enough data | 
| **API Usage** | 9.2 (10 reviews) | Not enough data | 
| **Platform Interoperability** | 8.8 (11 reviews) | Not enough data | 
| **CRM Data Integration** | 8.9 (11 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 7.0/10 | 38 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (37 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (36 reviews) | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.4/10 | 1438 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Wiki Documentation** | 8.0 (1101 reviews) | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | 
| **Customer Ideation** | 8.2 (1121 reviews) | Not enough data | 

#### Planning

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Work Capacity** | 8.6 (1200 reviews) | Not enough data | 
| **Task Ranking** | 8.9 (1227 reviews) | Not enough data | 
| **Kanban Board** | 8.5 (1138 reviews) | Not enough data | 
| **Custom Workflows** | 8.7 (1172 reviews) | Not enough data | 
| **Release Forecasting** | 8.2 (1083 reviews) | Not enough data | 

#### Workflow Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Time Tracking** | 8.4 (1152 reviews) | Not enough data | 
| **Progress Monitoring** | 8.8 (1212 reviews) | Not enough data | 
| **Budgeting** | 8.0 (1072 reviews) | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 110 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (70 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 9.4/10 | 25 |

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 9.3 (17 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Performance** | Not enough data | 8.8 (10 reviews) | 
| **Mobility** | Not enough data | 9.0 (7 reviews) | 
| **Reporting** | Not enough data | 9.4 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Asana (10):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [Work Management Software](https://www.g2.com/categories/work-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Task Management Software](https://www.g2.com/categories/task-management-software), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [Objectives and Key Results (OKR) Software](https://www.g2.com/categories/objectives-and-key-results-okr), [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 56.9% | 40.8% | 
| **Mid-Market** | 31.7% | 45.8% | 
| **Enterprise** | 11.5% | 13.4% | 

### By Industry

#### Asana

- **Marketing and Advertising:** 13.5%
- **Information Technology and Services:** 9.3%
- **Computer Software:** 9.2%
- **Non-Profit Organization Management:** 6.0%
- **Internet:** 3.0%
- **Education Management:** 2.9%
- **Higher Education:** 2.8%
- **Financial Services:** 2.3%
- **Hospital & Health Care:** 2.0%
- **Retail:** 1.9%
- **Other:** 47.1%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.9%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.1%

---
## Alternatives

### Alternatives to Asana

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12811 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1213 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15516 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4535 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22448 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1228 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (555 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2490 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (562 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7355 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

---
## Top Discussions

### Asana

- Title: [Is Asana worth it?](https://www.g2.com/discussions/is-asana-worth-it) — 12 comments, 18 upvotes
  > **Top comment:** "<p>It's definitely worth it. I use it every day</p>"
- Title: [Can you use asana for free?](https://www.g2.com/discussions/can-you-use-asana-for-free) — 9 comments, 2 upvotes
  > **Top comment:** "Here is Asana's answer on their website:
Asana is free to use for up to 15 people. If you want Premium features in a Workspace or team, or you want to gain..."
- Title: [What software did you find useful outside of work?](https://www.g2.com/discussions/what-software-did-you-find-useful-outside-of-work) — 7 comments, 3 upvotes
  > **Top comment:** "<p>I'll start first. For me it was Asana. I started using it l think 7 years ago at a company I was working for back then. Since then, I'm using it daily -..."
- Title: [Is Asana good for project management?](https://www.g2.com/discussions/is-asana-good-for-project-management) — 6 comments, 11 upvotes
  > **Top comment:** "Yes. It is a really helpful tool for project management. Asana has helpful tools for smooth workflow and effective collaboration within your team and with..."
- Title: [What is asana used for?](https://www.g2.com/discussions/what-is-asana-used-for) — 5 comments, 2 upvotes
  > **Top comment:** "It's used for project management. And if you use plugin harvest tracking, then also for time tracking "

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asana-vs-zendesk-for-customer-service)