Compare Asana and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (56.8% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free 2 Users
$19.00 1 user per month billed annually
Asana
Star Rating
(13,545)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 2 Users
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,817)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Asana excels in project management capabilities, with users appreciating its flexibility and customizable views. Many find it easy to manage tasks and timelines, stating, "Asana makes it simple to see tasks, timelines, and ownership in a way that’s flexible and customizable."
- Users say that Zendesk for Customer Service provides a streamlined experience for managing customer queries, which is crucial for support teams. Reviewers highlight its ability to consolidate all tickets and emails, making it easier to respond quickly and efficiently, enhancing the overall customer experience.
- According to verified reviews, Asana's implementation process is praised for being intuitive, with users noting that it helps them divide work into manageable pieces. This ease of setup allows teams to monitor progress without unnecessary complexity, making it a favorite among small businesses.
- Reviewers mention that Zendesk for Customer Service has a visually appealing and minimalist user interface, which contributes to a positive user experience. However, some users feel that while it is effective for customer support, it may not be as robust for project management compared to Asana.
- Users highlight that Asana's advanced features, such as AI text generation and summarization, significantly enhance productivity. With scores of 9.5 in these areas, users find that these tools help streamline their workflows and improve task management.
- G2 reviewers note that while both platforms offer quality support, Asana slightly edges out with a higher quality of support rating. Users appreciate the responsiveness and helpfulness of Asana's support team, which can be a deciding factor for teams needing reliable assistance.
Pricing
Entry-Level Pricing
Asana
Personal
Free
2 Users
For one to two people managing personal projects.
- Unlimited tasks
- Unlimited projects
- Unlimited messages
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Asana
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
11,343
8.6
5,189
Ease of Use
8.6
11,467
8.6
5,297
Ease of Setup
8.6
5,050
8.0
3,254
Ease of Admin
8.7
3,631
8.2
3,123
Quality of Support
8.5
7,842
8.4
4,924
Has the product been a good partner in doing business?
8.7
3,208
8.4
3,046
Product Direction (% positive)
8.6
11,047
8.0
4,842
Features by Category
Ticket and Case Management
Not enough data
8.8
2583
|
Verified
Not enough data
8.7
2611
|
Verified
Not enough data
8.5
2539
|
Verified
Not enough data
8.4
2371
|
Verified
Not enough data
8.2
1933
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1866
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2333
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1780
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Tasks
9.3
3284
|
Verified
Not enough data
9.1
3244
|
Verified
Not enough data
8.9
3194
|
Verified
Not enough data
9.0
3184
|
Verified
Not enough data
8.3
3030
|
Verified
Not enough data
7.9
2882
|
Verified
Not enough data
8.6
3105
|
Verified
Not enough data
8.5
3019
|
Verified
Not enough data
Projects
8.8
3007
|
Verified
Not enough data
8.4
2871
|
Verified
Not enough data
8.0
2658
|
Verified
Not enough data
8.5
2938
|
Verified
Not enough data
8.5
2890
|
Verified
Not enough data
7.3
1205
Not enough data
8.1
2730
|
Verified
Not enough data
8.3
2878
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
1204
Not enough data
8.0
2597
|
Verified
Not enough data
Resource Management
7.9
2582
|
Verified
Not enough data
8.1
2666
|
Verified
Not enough data
8.3
2714
|
Verified
Not enough data
Project Monitoring
8.1
2564
|
Verified
Not enough data
8.0
2576
|
Verified
Not enough data
8.4
2770
|
Verified
Not enough data
Generative AI
6.8
952
Not enough data
6.8
945
Not enough data
Agentic AI - Project Management
6.5
279
Not enough data
6.8
273
Not enough data
6.6
274
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Setup
8.6
1854
Not enough data
8.6
1843
Not enough data
8.4
1803
Not enough data
8.6
1895
Not enough data
Management
8.5
1798
Not enough data
8.2
1694
Not enough data
8.0
1660
Not enough data
Generative AI
6.8
700
Not enough data
Agentic AI - Workflow Management
6.4
196
Not enough data
6.7
200
Not enough data
6.5
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
Not enough data
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Reporting
Not enough data
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Communication
8.7
576
Not enough data
8.5
560
Not enough data
8.2
574
Not enough data
8.5
565
Not enough data
Goal Creation
8.6
558
Not enough data
8.6
557
Not enough data
7.7
528
Not enough data
8.8
559
Not enough data
Agentic AI - Objectives and Key Results (OKR)
7.3
55
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.7
1020
Not enough data
9.1
1064
Not enough data
8.7
1032
Not enough data
7.7
884
Not enough data
8.7
1009
Not enough data
8.7
1052
Not enough data
Content Planning
8.8
1048
Not enough data
9.3
1081
Not enough data
8.8
1016
Not enough data
Marketing Campaign Performance
7.8
723
Not enough data
8.5
798
Not enough data
Agentic AI - Marketing Calendar
6.0
54
Not enough data
6.4
53
Not enough data
6.3
53
Not enough data
Feature Not Available
Not enough data
Other Features
8.3
972
Not enough data
8.0
805
Not enough data
Task Creation
9.2
2652
Not enough data
9.2
2649
Not enough data
8.8
2514
Not enough data
8.0
2321
Not enough data
Task Management
8.8
2544
Not enough data
9.1
2591
Not enough data
8.4
2384
Not enough data
8.6
2414
Not enough data
Generative AI
6.8
982
Not enough data
6.9
981
Not enough data
Automation
8.6
1728
Not enough data
8.5
1713
Not enough data
8.1
1580
Not enough data
Administration
8.4
1686
Not enough data
8.3
1604
Not enough data
9.1
1720
Not enough data
Project management
9.0
1808
Not enough data
8.6
1706
Not enough data
8.9
1750
Not enough data
8.7
1690
Not enough data
8.7
1678
Not enough data
8.2
1536
Not enough data
8.5
1691
Not enough data
Workload
8.3
1589
Not enough data
8.6
1642
Not enough data
8.5
1593
Not enough data
8.3
1552
Not enough data
Communication & Collaboration
8.5
1637
Not enough data
8.4
1662
Not enough data
8.9
1746
Not enough data
Cost Management
7.9
1454
Not enough data
7.9
1495
Not enough data
7.8
1427
Not enough data
Integration
7.8
1416
Not enough data
7.8
1419
Not enough data
7.7
1406
Not enough data
Generative AI
6.9
635
Not enough data
6.9
632
Not enough data
Agentic AI - Work Management
6.4
183
Not enough data
6.7
183
Not enough data
6.6
184
Not enough data
6.7
181
Not enough data
Communication
7.7
2112
Not enough data
8.2
2297
Not enough data
7.7
2041
Not enough data
8.0
2110
Not enough data
7.8
2063
Not enough data
Content & Documents
8.6
2370
Not enough data
8.7
2354
Not enough data
8.4
2355
Not enough data
7.9
2064
Not enough data
Controls
8.4
2270
Not enough data
8.2
2118
Not enough data
8.5
2255
Not enough data
8.4
2248
Not enough data
7.9
2049
Not enough data
Project Management
9.3
2678
Not enough data
9.0
2441
Not enough data
9.0
2536
Not enough data
8.4
2218
Not enough data
Remote Collaboration
8.7
2282
Not enough data
8.9
2421
Not enough data
8.8
2267
Not enough data
7.8
1918
Not enough data
Generative AI
7.0
881
Not enough data
7.1
883
Not enough data
Agentic AI - Project Collaboration
6.8
311
Not enough data
6.7
310
Not enough data
Responses
Feature Not Available
8.2
62
Feature Not Available
8.6
69
Feature Not Available
8.2
68
Automation - AI Agents
9.3
19
7.4
25
9.4
19
7.7
25
8.8
20
7.5
25
9.3
19
7.5
25
9.1
20
7.8
25
Platform
Feature Not Available
8.2
67
Feature Not Available
8.2
65
Feature Not Available
8.4
62
Autonomy - AI Agents
Feature Not Available
7.8
24
Feature Not Available
7.4
25
Feature Not Available
7.4
26
Feature Not Available
7.5
26
Generative AI
9.5
20
7.6
31
9.4
22
8.1
30
Responses
Not enough data
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
715
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
82
Not enough data
7.5
76
Not enough data
8.1
84
Automation
Not enough data
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Customization - AI Agent Builders
8.1
8
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Functionality - AI Agent Builders
8.8
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
Feature Not Available
Not enough data
Data and Analytics - AI Agent Builders
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
Integration - AI Agent Builders
9.3
9
Not enough data
9.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
6.8
37
Not enough data
6.9
37
Not enough data
6.9
36
Not enough data
Communication
8.0
1102
Not enough data
Feature Not Available
Not enough data
8.2
1121
Not enough data
Planning
8.6
1198
Not enough data
8.9
1224
Not enough data
8.5
1135
Not enough data
8.7
1170
Not enough data
8.2
1083
Not enough data
Workflow Management
8.4
1152
Not enough data
8.8
1210
Not enough data
8.0
1072
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Asana and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Asana
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.4%
Information Technology and Services
9.3%
Computer Software
9.3%
Non-Profit Organization Management
5.9%
Internet
3.0%
Other
59.0%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
Can you use asana for free?
9 Comments
RV
Here is Asana's answer on their website:
Asana is free to use for up to 15 people. If you want Premium features in a Workspace or team, or you want to gain...Read more
What software did you find useful outside of work?
7 Comments
DG
<p>I'll start first. For me it was Asana. I started using it l think 7 years ago at a company I was working for back then. Since then, I'm using it daily -...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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