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At a Glance
Market Segments
Small-Business (56.7% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free 2 Users
$19.00 1 user per month billed annually
Asana
Star Rating
(12,782)4.4 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 2 Users
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Asana's intuitive interface and robust task management features, such as the Timeline and Calendar views, make it particularly appealing for small businesses looking to streamline their project workflows.
- Users report that Zendesk Support Suite excels in customer support functionalities, with features like ticketing and automation that are highly valued by mid-market companies for managing customer inquiries efficiently.
- Reviewers mention that Asana offers a free entry-level plan, which is a significant advantage for small businesses just starting out, while Zendesk Support Suite's entry-level price of $19.00 may be a barrier for some users.
- G2 users highlight that both Asana and Zendesk Support Suite have similar ease of use scores, but Asana shines with a slightly higher ease of setup score, making it easier for teams to get started quickly.
- Users on G2 indicate that Asana's quality of support is rated slightly higher, with users appreciating the responsiveness and helpfulness of the support team, while Zendesk Support Suite's support is still solid but noted as slightly less responsive.
- Reviewers mention that Asana's product direction is viewed positively, with users appreciating regular updates and new features, while Zendesk Support Suite's product direction is seen as needing improvement, with some users desiring more innovative features.
Pricing
Entry-Level Pricing
Asana
Personal
Free
2 Users
For one to two people managing personal projects.
- Unlimited tasks
- Unlimited projects
- Unlimited messages
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Asana
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
10,900
8.6
5,118
Ease of Use
8.6
11,004
8.6
5,162
Ease of Setup
8.6
4,622
8.0
3,186
Ease of Admin
8.7
3,375
8.2
3,073
Quality of Support
8.5
7,498
8.4
4,796
Has the product been a good partner in doing business?
8.7
2,964
8.4
2,999
Product Direction (% positive)
8.6
10,628
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Tasks
9.3
3175
|
Verified
Not enough data
9.1
3145
|
Verified
Not enough data
8.8
3122
|
Verified
Not enough data
9.0
3103
|
Verified
Not enough data
8.3
2983
|
Verified
Not enough data
7.9
2848
|
Verified
Not enough data
8.6
3053
|
Verified
Not enough data
8.5
2965
|
Verified
Not enough data
Projects
8.8
2958
|
Verified
Not enough data
8.4
2835
|
Verified
Not enough data
7.9
2627
|
Verified
Not enough data
8.5
2894
|
Verified
Not enough data
8.5
2852
|
Verified
Not enough data
7.2
1180
Not enough data
8.0
2702
|
Verified
Not enough data
8.3
2848
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
1172
Not enough data
8.0
2582
|
Verified
Not enough data
Resource Management
7.9
2566
|
Verified
Not enough data
8.0
2648
|
Verified
Not enough data
8.3
2690
|
Verified
Not enough data
Project Monitoring
8.1
2546
|
Verified
Not enough data
8.0
2561
|
Verified
Not enough data
8.4
2736
|
Verified
Not enough data
Generative AI
6.7
940
Not enough data
6.8
932
Not enough data
Agentic AI - Project Management
6.3
265
Not enough data
6.6
259
Not enough data
6.4
258
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Setup
8.6
1817
Not enough data
8.6
1824
Not enough data
8.4
1784
Not enough data
8.6
1857
Not enough data
Management
8.5
1779
Not enough data
8.2
1674
Not enough data
7.9
1625
Not enough data
Generative AI
6.8
683
Not enough data
Agentic AI - Workflow Management
6.1
179
Not enough data
6.3
179
Not enough data
6.2
178
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Communication
8.7
564
Not enough data
8.5
548
Not enough data
8.2
562
Not enough data
8.5
547
Not enough data
Goal Creation
8.6
545
Not enough data
8.6
544
Not enough data
7.6
516
Not enough data
8.8
546
Not enough data
Agentic AI - Objectives and Key Results (OKR)
6.7
44
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.7
1015
Not enough data
9.1
1059
Not enough data
8.7
1029
Not enough data
7.7
880
Not enough data
8.7
1001
Not enough data
8.6
1045
Not enough data
Content Planning
8.8
1042
Not enough data
9.2
1071
Not enough data
8.8
1013
Not enough data
Marketing Campaign Performance
7.8
723
Not enough data
8.5
796
Not enough data
Agentic AI - Marketing Calendar
6.0
50
Not enough data
6.2
49
Not enough data
6.2
49
Not enough data
Feature Not Available
Not enough data
Other Features
8.3
964
Not enough data
8.0
802
Not enough data
Task Creation
9.2
2618
Not enough data
9.2
2611
Not enough data
8.8
2494
Not enough data
8.0
2310
Not enough data
Task Management
8.8
2519
Not enough data
9.1
2561
Not enough data
8.4
2369
Not enough data
8.6
2398
Not enough data
Generative AI
6.8
972
Not enough data
6.9
969
Not enough data
Automation
8.5
1709
Not enough data
8.5
1696
Not enough data
8.1
1567
Not enough data
Administration
8.4
1672
Not enough data
8.3
1594
Not enough data
9.1
1701
Not enough data
Project management
9.0
1793
Not enough data
8.6
1696
Not enough data
8.9
1739
Not enough data
8.6
1678
Not enough data
8.7
1666
Not enough data
8.2
1527
Not enough data
8.5
1675
Not enough data
Workload
8.3
1578
Not enough data
8.6
1634
Not enough data
8.5
1584
Not enough data
8.3
1543
Not enough data
Communication & Collaboration
8.5
1622
Not enough data
8.4
1653
Not enough data
8.9
1712
Not enough data
Cost Management
7.9
1446
Not enough data
7.9
1484
Not enough data
7.7
1418
Not enough data
Integration
7.8
1407
Not enough data
7.8
1411
Not enough data
7.7
1395
Not enough data
Generative AI
6.8
625
Not enough data
6.8
620
Not enough data
Agentic AI - Work Management
6.2
171
Not enough data
6.4
170
Not enough data
6.3
169
Not enough data
6.4
168
Not enough data
Communication
7.7
2096
Not enough data
8.2
2242
Not enough data
7.7
2028
Not enough data
8.0
2100
Not enough data
7.8
2047
Not enough data
Content & Documents
8.6
2335
Not enough data
8.7
2340
Not enough data
8.4
2331
Not enough data
7.9
2056
Not enough data
Controls
8.4
2192
Not enough data
8.1
2107
Not enough data
8.5
2228
Not enough data
8.4
2213
Not enough data
7.9
2036
Not enough data
Project Management
9.2
2411
Not enough data
9.0
2359
Not enough data
8.9
2364
Not enough data
8.4
2146
Not enough data
Remote Collaboration
8.7
2250
Not enough data
8.9
2309
Not enough data
8.8
2235
Not enough data
7.8
1907
Not enough data
Generative AI
6.9
857
Not enough data
7.0
862
Not enough data
Agentic AI - Project Collaboration
6.5
284
Not enough data
6.5
283
Not enough data
Responses
Feature Not Available
8.3
63
Feature Not Available
8.6
68
Feature Not Available
8.2
68
Automation - AI Agents
8.8
10
7.6
26
8.8
10
7.8
26
8.2
10
7.7
26
8.7
10
7.7
26
8.5
10
7.9
26
Platform
Feature Not Available
8.3
68
Feature Not Available
8.3
66
Feature Not Available
8.4
63
Autonomy - AI Agents
Feature Not Available
7.9
25
Feature Not Available
7.6
26
Feature Not Available
7.5
26
Feature Not Available
7.6
26
Generative AI
9.0
10
7.8
32
9.0
10
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Customization - AI Agent Builders
8.6
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Functionality - AI Agent Builders
8.8
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
Feature Not Available
Not enough data
Data and Analytics - AI Agent Builders
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
Integration - AI Agent Builders
9.0
7
Not enough data
9.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
6.6
34
Not enough data
6.7
34
Not enough data
6.7
34
Not enough data
Communication
8.0
1090
Not enough data
Feature Not Available
Not enough data
8.2
1108
Not enough data
Planning
8.6
1186
Not enough data
8.8
1210
Not enough data
8.5
1119
Not enough data
8.7
1155
Not enough data
8.2
1071
Not enough data
Workflow Management
8.4
1138
Not enough data
8.8
1198
Not enough data
8.0
1059
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Asana and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Asana
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.4%
Information Technology and Services
9.3%
Computer Software
9.2%
Non-Profit Organization Management
5.9%
Internet
3.1%
Other
59.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What software did you find useful outside of work?
7 Comments
FB
<p>I've found password managers to be really helpful in personal and work life. For example: 1password</p>Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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