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Compare Asana and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Small-Business (56.7% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free 2 Users
$19.00 1 user per month billed annually
Asana
Star Rating
(12,801)4.4 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 2 Users
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service - AC
Star Rating
(6,663)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Asana's intuitive interface and robust task management features, such as the Timeline and Calendar views, make it particularly appealing for small businesses looking to streamline their project workflows.
- Users report that Zendesk Support Suite excels in customer support functionalities, with features like ticketing and automation that are highly valued by mid-market companies for managing customer inquiries efficiently.
- Reviewers mention that Asana offers a free entry-level plan, which is a significant advantage for small businesses just starting out, while Zendesk Support Suite's entry-level price of $19.00 may be a barrier for some users.
- G2 users highlight that both Asana and Zendesk Support Suite have similar ease of use scores, but Asana shines with a slightly higher ease of setup score, making it easier for teams to get started quickly.
- Users on G2 indicate that Asana's quality of support is rated slightly higher, with users appreciating the responsiveness and helpfulness of the support team, while Zendesk Support Suite's support is still solid but noted as slightly less responsive.
- Reviewers mention that Asana's product direction is viewed positively, with users appreciating regular updates and new features, while Zendesk Support Suite's product direction is seen as needing improvement, with some users desiring more innovative features.
Pricing
Entry-Level Pricing
Asana
Personal
Free
2 Users
For one to two people managing personal projects.
- Unlimited tasks
- Unlimited projects
- Unlimited messages
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Asana
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
8.7
10,907
8.6
5,120
Ease of Use
8.6
11,011
8.6
5,164
Ease of Setup
8.6
4,628
8.0
3,188
Ease of Admin
8.7
3,377
8.2
3,074
Quality of Support
8.5
7,503
8.4
4,798
Has the product been a good partner in doing business?
8.7
2,965
8.4
3,000
Product Direction (% positive)
8.6
10,635
8.0
4,773
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2494
|
Verified
Not enough data
8.4
2338
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1854
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1725
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Tasks
9.3
3176
|
Verified
Not enough data
9.1
3147
|
Verified
Not enough data
8.8
3124
|
Verified
Not enough data
9.0
3106
|
Verified
Not enough data
8.3
2985
|
Verified
Not enough data
7.9
2849
|
Verified
Not enough data
8.6
3054
|
Verified
Not enough data
8.5
2965
|
Verified
Not enough data
Projects
8.8
2960
|
Verified
Not enough data
8.4
2836
|
Verified
Not enough data
7.9
2628
|
Verified
Not enough data
8.5
2895
|
Verified
Not enough data
8.5
2853
|
Verified
Not enough data
7.2
1181
Not enough data
8.0
2703
|
Verified
Not enough data
8.3
2849
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
1173
Not enough data
8.0
2583
|
Verified
Not enough data
Resource Management
7.9
2567
|
Verified
Not enough data
8.0
2649
|
Verified
Not enough data
8.3
2692
|
Verified
Not enough data
Project Monitoring
8.1
2547
|
Verified
Not enough data
8.0
2562
|
Verified
Not enough data
8.4
2737
|
Verified
Not enough data
Generative AI
6.7
943
Not enough data
6.8
934
Not enough data
Agentic AI - Project Management
6.4
267
Not enough data
6.6
261
Not enough data
6.4
260
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Setup
8.6
1818
Not enough data
8.6
1825
Not enough data
8.4
1785
Not enough data
8.6
1860
Not enough data
Management
8.5
1780
Not enough data
8.2
1675
Not enough data
7.9
1626
Not enough data
Generative AI
6.8
685
Not enough data
Agentic AI - Workflow Management
6.1
181
Not enough data
6.3
181
Not enough data
6.2
180
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Communication
8.7
564
Not enough data
8.5
548
Not enough data
8.2
562
Not enough data
8.5
547
Not enough data
Goal Creation
8.6
545
Not enough data
8.6
544
Not enough data
7.6
516
Not enough data
8.8
546
Not enough data
Agentic AI - Objectives and Key Results (OKR)
6.7
45
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.7
1016
Not enough data
9.1
1060
Not enough data
8.7
1030
Not enough data
7.7
881
Not enough data
8.7
1002
Not enough data
8.6
1046
Not enough data
Content Planning
8.8
1043
Not enough data
9.3
1072
Not enough data
8.8
1014
Not enough data
Marketing Campaign Performance
7.8
724
Not enough data
8.5
797
Not enough data
Agentic AI - Marketing Calendar
6.1
51
Not enough data
6.2
50
Not enough data
6.2
50
Not enough data
Feature Not Available
Not enough data
Other Features
8.3
966
Not enough data
8.0
803
Not enough data
Task Creation
9.2
2620
Not enough data
9.2
2613
Not enough data
8.8
2495
Not enough data
8.0
2311
Not enough data
Task Management
8.8
2521
Not enough data
9.1
2564
Not enough data
8.4
2370
Not enough data
8.6
2400
Not enough data
Generative AI
6.8
974
Not enough data
6.9
971
Not enough data
Automation
8.5
1711
Not enough data
8.5
1697
Not enough data
8.1
1569
Not enough data
Administration
8.4
1673
Not enough data
8.3
1595
Not enough data
9.1
1702
Not enough data
Project management
9.0
1793
Not enough data
8.6
1697
Not enough data
8.9
1740
Not enough data
8.6
1679
Not enough data
8.7
1667
Not enough data
8.2
1528
Not enough data
8.5
1676
Not enough data
Workload
8.3
1579
Not enough data
8.6
1635
Not enough data
8.5
1585
Not enough data
8.3
1544
Not enough data
Communication & Collaboration
8.5
1623
Not enough data
8.4
1654
Not enough data
8.9
1714
Not enough data
Cost Management
7.9
1447
Not enough data
7.9
1485
Not enough data
7.7
1419
Not enough data
Integration
7.8
1408
Not enough data
7.8
1412
Not enough data
7.7
1396
Not enough data
Generative AI
6.8
627
Not enough data
6.8
622
Not enough data
Agentic AI - Work Management
6.3
173
Not enough data
6.5
172
Not enough data
6.4
171
Not enough data
6.5
170
Not enough data
Communication
7.7
2098
Not enough data
8.2
2244
Not enough data
7.7
2030
Not enough data
8.0
2102
Not enough data
7.8
2049
Not enough data
Content & Documents
8.6
2337
Not enough data
8.7
2342
Not enough data
8.4
2333
Not enough data
7.9
2057
Not enough data
Controls
8.4
2194
Not enough data
8.1
2109
Not enough data
8.5
2230
Not enough data
8.4
2215
Not enough data
7.9
2038
Not enough data
Project Management
9.2
2414
Not enough data
9.0
2360
Not enough data
8.9
2366
Not enough data
8.4
2148
Not enough data
Remote Collaboration
8.7
2251
Not enough data
8.9
2310
Not enough data
8.8
2236
Not enough data
7.8
1908
Not enough data
Generative AI
6.9
859
Not enough data
7.0
863
Not enough data
Agentic AI - Project Collaboration
6.6
285
Not enough data
6.5
284
Not enough data
Responses
Feature Not Available
8.3
63
Feature Not Available
8.6
68
Feature Not Available
8.2
68
Automation - AI Agents
8.8
11
7.6
26
8.9
11
7.8
26
8.3
11
7.7
26
8.8
11
7.7
26
8.6
11
7.9
26
Platform
Feature Not Available
8.3
68
Feature Not Available
8.3
66
Feature Not Available
8.4
63
Autonomy - AI Agents
Feature Not Available
7.9
25
Feature Not Available
7.6
26
Feature Not Available
7.5
26
Feature Not Available
7.6
26
Generative AI
9.2
12
7.8
32
9.1
11
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Customization - AI Agent Builders
8.6
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Functionality - AI Agent Builders
8.8
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
Feature Not Available
Not enough data
Data and Analytics - AI Agent Builders
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
Integration - AI Agent Builders
9.0
7
Not enough data
9.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
6.6
34
Not enough data
6.7
34
Not enough data
6.7
34
Not enough data
Communication
8.0
1090
Not enough data
Feature Not Available
Not enough data
8.2
1108
Not enough data
Planning
8.6
1186
Not enough data
8.8
1210
Not enough data
8.5
1119
Not enough data
8.7
1155
Not enough data
8.2
1071
Not enough data
Workflow Management
8.4
1138
Not enough data
8.8
1198
Not enough data
8.0
1059
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Asana and Zendesk for Customer Service - AC are categorized as AI Agents For Business Operations
Unique Categories
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Asana
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.4%
Information Technology and Services
9.3%
Computer Software
9.2%
Non-Profit Organization Management
5.9%
Internet
3.1%
Other
59.1%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What software did you find useful outside of work?
7 Comments
FB
<p>I've found password managers to be really helpful in personal and work life. For example: 1password</p>Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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