# Asana vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Asana excels in providing a user-friendly interface, making it easy for teams to collaborate and manage projects. Users appreciate features like the ability to create jobs and group them in various ways, which enhances coordination and visibility across tasks.
- **Users say** that Zendesk for Customer Service offers a robust ticketing system that centralizes support requests, allowing teams to efficiently track issues and maintain communication until resolution. This feature is particularly praised for saving time on repetitive tasks and improving overall workflow.
- **Reviewers mention** that Asana's implementation process is quick and intuitive, with many highlighting the informative help center and extensive knowledge base as valuable resources for onboarding new users. This ease of setup contributes to a smoother transition for teams adopting the software.
- **According to verified reviews** , Zendesk for Customer Service is recognized for its beginner-friendly design, making it accessible for users who may not have extensive technical expertise. The readily available information helps users navigate the platform with ease.
- **G2 reviewers highlight** that Asana's advanced AI features, such as AI text generation and summarization, significantly enhance productivity by automating routine tasks. Users find these capabilities particularly beneficial for managing large volumes of work efficiently.
- **Users report** that while Zendesk for Customer Service has strong features for tracking client requests, some find that it can be less flexible in adapting to specific workflow needs compared to Asana. This can lead to challenges in configuration for teams with unique requirements.



| | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 13,789 | 6,997 | 
| **Largest Market Segment** | Small-Business (56.9% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | Free 2 Users | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Asana

Pros:
- Ease of Use (1382 reviews)
- Task Management (1379 reviews)

Cons:
- Missing Features (562 reviews)
- Learning Curve (555 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Asana | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.7 (11513 reviews) | 8.6 (5221 reviews) | 
  | **Ease of Use** | 8.6 (11644 reviews) | 8.6 (5450 reviews) | 
  | **Ease of Setup** | 8.6 (5212 reviews) | 8.0 (3350 reviews) | 
  | **Ease of Admin** | 8.7 (3751 reviews) | 8.2 (3151 reviews) | 
  | **Quality of Support** | 8.5 (7971 reviews) | 8.4 (5002 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (3324 reviews) | 8.4 (3074 reviews) | 
  | **Product Direction (% positive)** | 8.6 (11192 reviews) | 8.0 (4870 reviews) | 

---
## Pricing

### Asana

#### Entry-Level Pricing

Plan: Personal

Price: Free 2 Users

Description: For one to two people managing personal projects. 

Key Features:
- Unlimited tasks
- Unlimited projects
- Unlimited messages 

[Browse all 5 editions](https://www.g2.com/products/asana/pricing)

#### Free Trial

Yes

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3765 |

#### Ticket and Case Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2596 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2404 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (247 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2359 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1761 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1344 reviews) ✓ Verified | 

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2411 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2435 reviews) ✓ Verified | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.2/10 | 3692 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Tasks

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Creation & Assignment** | 9.3 (3333 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 9.2 (3296 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 8.9 (3230 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 9.0 (3224 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 8.3 (3055 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | 7.9 (2891 reviews) ✓ Verified | Not enough data | 
| **Drag & Drop** | 8.6 (3123 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 8.5 (3049 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Planning** | 8.8 (3040 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 8.4 (2887 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 8.0 (2669 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 8.5 (2963 reviews) ✓ Verified | Not enough data | 
| **Views** | 8.5 (2906 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 7.3 (1209 reviews) | Not enough data | 
| **Issue Tracking** | 8.1 (2737 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.3 (2900 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | Feature Not Available | Not enough data | 
| **Time & Expense** | 7.5 (1208 reviews) | Not enough data | 
| **Methodologies** | 8.0 (2598 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Resource Definiton** | 7.9 (2584 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 8.1 (2671 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.3 (2723 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Baselining / KPIs** | 8.1 (2567 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 8.0 (2581 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (2786 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.8 (956 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (948 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (280 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (274 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (276 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 7.8/10 | 2308 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Setup

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Activities** | 8.7 (1908 reviews) | Not enough data | 
| **Flows** | 8.6 (1862 reviews) | Not enough data | 
| **Dependencies** | 8.4 (1816 reviews) | Not enough data | 
| **Notifications** | 8.6 (1921 reviews) | Not enough data | 

#### Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Updates** | 8.5 (1809 reviews) | Not enough data | 
| **Audit Trail** | 8.2 (1699 reviews) | Not enough data | 
| **Integration** | 8.0 (1690 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.8 (712 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (203 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (209 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (203 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Objectives and Key Results (OKR)

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.3/10 | 654 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Feedback** | 8.7 (576 reviews) | Not enough data | 
| **Confidence Levels** | 8.5 (561 reviews) | Not enough data | 
| **Messaging Integrations** | 8.2 (576 reviews) | Not enough data | 
| **Onboarding** | 8.5 (569 reviews) | Not enough data | 

#### Goal Creation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Team OKR** | 8.6 (559 reviews) | Not enough data | 
| **Individual OKR** | 8.6 (558 reviews) | Not enough data | 
| **Mind Mapping** | 7.7 (528 reviews) | Not enough data | 
| **Action Item Creation** | 8.8 (559 reviews) | Not enough data | 

#### Agentic AI - Objectives and Key Results (OKR)

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Natural Language Interaction** | 7.4 (56 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.1/10 | 1233 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Drag & Drop Scheduling** | 8.7 (1019 reviews) | Not enough data | 
| **Project and Task Lists Organization** | 9.1 (1065 reviews) | Not enough data | 
| **Project Templates** | 8.7 (1032 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | 7.7 (883 reviews) | Not enough data | 
| **Team Member Roles** | 8.7 (1009 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | 8.7 (1052 reviews) | Not enough data | 

#### Content Planning

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Content Organization** | 8.8 (1048 reviews) | Not enough data | 
| **Task Assignment** | 9.3 (1083 reviews) | Not enough data | 
| **Content Scheduling** | 8.8 (1015 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Performance and ROI Tracking** | 7.8 (721 reviews) | Not enough data | 
| **Activity Tracking** | 8.5 (796 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (54 reviews) | Not enough data | 
| **Multi-step Planning** | 6.4 (53 reviews) | Not enough data | 
| **Cross-system Integration** | 6.3 (53 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Other Features

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Integrations** | 8.3 (973 reviews) | Not enough data | 
| **Reporting** | 8.0 (804 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.4/10 | 2977 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Task Creation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Creation & Assignment** | 9.2 (2664 reviews) | Not enough data | 
| **Due Dates** | 9.2 (2670 reviews) | Not enough data | 
| **Drag & Drop** | 8.8 (2522 reviews) | Not enough data | 
| **Mass Updates** | 8.0 (2326 reviews) | Not enough data | 

#### Task Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Task Prioritization** | 8.9 (2552 reviews) | Not enough data | 
| **To-Do Lists** | 9.1 (2605 reviews) | Not enough data | 
| **Dependencies** | 8.4 (2389 reviews) | Not enough data | 
| **Recurring Tasks** | 8.6 (2420 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.8 (987 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (985 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.1/10 | 2133 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Workflows** | 8.6 (1736 reviews) | Not enough data | 
| **Customization** | 8.5 (1718 reviews) | Not enough data | 
| **Data repository** | 8.1 (1583 reviews) | Not enough data | 

#### Administration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Permissions** | 8.4 (1691 reviews) | Not enough data | 
| **Procedures** | 8.3 (1605 reviews) | Not enough data | 
| **Remote Work** | 9.1 (1727 reviews) | Not enough data | 

#### Project management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Task Prioritization** | 9.0 (1816 reviews) | Not enough data | 
| **Dependencies** | 8.6 (1711 reviews) | Not enough data | 
| **Planning** | 8.9 (1754 reviews) | Not enough data | 
| **Views** | 8.7 (1698 reviews) | Not enough data | 
| **Scheduling** | 8.7 (1679 reviews) | Not enough data | 
| **Critical Path** | 8.2 (1537 reviews) | Not enough data | 
| **Dashboards** | 8.5 (1695 reviews) | Not enough data | 

#### Workload

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Resource Allocation** | 8.3 (1591 reviews) | Not enough data | 
| **Workspace** | 8.6 (1644 reviews) | Not enough data | 
| **Configuration** | 8.5 (1594 reviews) | Not enough data | 
| **Insights** | 8.3 (1553 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Communication Channels** | 8.5 (1638 reviews) | Not enough data | 
| **Document Management** | 8.4 (1664 reviews) | Not enough data | 
| **Collaboration** | 9.0 (1754 reviews) | Not enough data | 

#### Cost Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Project Budgeting** | 7.9 (1454 reviews) | Not enough data | 
| **Time & Expense** | 7.9 (1495 reviews) | Not enough data | 
| **Profitability** | 7.8 (1428 reviews) | Not enough data | 

#### Integration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Front Office** | 7.8 (1418 reviews) | Not enough data | 
| **Back Office** | 7.8 (1420 reviews) | Not enough data | 
| **External data** | 7.7 (1407 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.9 (638 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (635 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (185 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (185 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (185 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (182 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.2/10 | 3235 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Chat** | 7.7 (2116 reviews) | Not enough data | 
| **Discussions** | 8.2 (2310 reviews) | Not enough data | 
| **External** | 7.7 (2045 reviews) | Not enough data | 
| **Feedback** | 8.0 (2113 reviews) | Not enough data | 
| **Announcements** | 7.8 (2066 reviews) | Not enough data | 

#### Content & Documents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **File Sharing** | 8.6 (2380 reviews) | Not enough data | 
| **Notes** | 8.7 (2358 reviews) | Not enough data | 
| **Search** | 8.4 (2360 reviews) | Not enough data | 
| **Versioning** | 7.9 (2067 reviews) | Not enough data | 

#### Controls

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Custom Views** | 8.4 (2282 reviews) | Not enough data | 
| **Followers** | 8.2 (2120 reviews) | Not enough data | 
| **User Management** | 8.5 (2262 reviews) | Not enough data | 
| **Calendars** | 8.4 (2256 reviews) | Not enough data | 
| **Public Sharing** | 7.9 (2053 reviews) | Not enough data | 

#### Project Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Task Management** | 9.3 (2719 reviews) | Not enough data | 
| **Planning** | 9.0 (2453 reviews) | Not enough data | 
| **Visibility** | 9.0 (2549 reviews) | Not enough data | 
| **Integration** | 8.4 (2229 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Alignment** | 8.7 (2293 reviews) | Not enough data | 
| **Accountability** | 8.9 (2431 reviews) | Not enough data | 
| **Connectivity** | 8.8 (2273 reviews) | Not enough data | 
| **Offline Mode** | 7.8 (1923 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.0 (887 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (887 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Multi-step Planning** | 6.8 (313 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (312 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 9.5/10 | 42 |
| **Zendesk for Customer Service** | 8.0/10 | 90 |

#### Responses

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Feature Not Available | 8.2 (61 reviews) | 
| **Route To Human** | Feature Not Available | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Feature Not Available | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | 9.4 (21 reviews) | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | 9.4 (21 reviews) | 7.7 (25 reviews) | 
| **Lead Generation** | 8.9 (22 reviews) | 7.4 (24 reviews) | 
| **Document Processing** | 9.4 (21 reviews) | 7.5 (25 reviews) | 
| **Feedback Collection** | 9.2 (22 reviews) | 7.7 (24 reviews) | 

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Feature Not Available | 8.2 (66 reviews) | 
| **Integration** | Feature Not Available | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Feature Not Available | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | 7.8 (23 reviews) | 
| **Adaptive Responses** | Feature Not Available | 7.4 (24 reviews) | 
| **Task Execution** | Feature Not Available | 7.4 (25 reviews) | 
| **Problem Solving** | Feature Not Available | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 9.2 (29 reviews) | 7.6 (30 reviews) | 
| **AI Text Summarization** | 9.5 (27 reviews) | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (861 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (718 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (717 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (897 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.9/10 | 23 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Natural Language Configuration** | 8.5 (12 reviews) | Not enough data | 
| **Tone Customization** | 8.2 (11 reviews) | Not enough data | 
| **Security Guardrails** | 8.6 (11 reviews) | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Omni-channel Support** | 8.9 (11 reviews) | Not enough data | 
| **Agent Branding** | 9.1 (11 reviews) | Not enough data | 
| **Proactive Response Capabilities** | 9.2 (10 reviews) | Not enough data | 
| **Seamless Human Escalation** | Feature Not Available | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Analytics & Reporting** | Feature Not Available | Not enough data | 
| **Contextual Awareness** | 9.4 (11 reviews) | Not enough data | 
| **Data Privacy Compliance** | 9.0 (12 reviews) | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Workflow Automation** | 9.2 (14 reviews) | Not enough data | 
| **API Usage** | 9.3 (12 reviews) | Not enough data | 
| **Platform Interoperability** | 8.9 (12 reviews) | Not enough data | 
| **CRM Data Integration** | 9.0 (12 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 7.0/10 | 38 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (37 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (36 reviews) | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.4/10 | 1439 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Communication

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Wiki Documentation** | 8.0 (1101 reviews) | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | 
| **Customer Ideation** | 8.2 (1121 reviews) | Not enough data | 

#### Planning

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Work Capacity** | 8.6 (1200 reviews) | Not enough data | 
| **Task Ranking** | 8.9 (1227 reviews) | Not enough data | 
| **Kanban Board** | 8.5 (1139 reviews) | Not enough data | 
| **Custom Workflows** | 8.7 (1173 reviews) | Not enough data | 
| **Release Forecasting** | 8.2 (1083 reviews) | Not enough data | 

#### Workflow Management

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Time Tracking** | 8.4 (1153 reviews) | Not enough data | 
| **Progress Monitoring** | 8.8 (1212 reviews) | Not enough data | 
| **Budgeting** | 8.0 (1072 reviews) | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (19 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Asana (10):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [Work Management Software](https://www.g2.com/categories/work-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Task Management Software](https://www.g2.com/categories/task-management-software), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [Objectives and Key Results (OKR) Software](https://www.g2.com/categories/objectives-and-key-results-okr), [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Asana | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 56.9% | 40.8% | 
| **Mid-Market** | 31.6% | 45.9% | 
| **Enterprise** | 11.5% | 13.4% | 

### By Industry

#### Asana

- **Marketing and Advertising:** 13.4%
- **Information Technology and Services:** 9.3%
- **Computer Software:** 9.2%
- **Non-Profit Organization Management:** 6.1%
- **Internet:** 3.0%
- **Education Management:** 2.9%
- **Higher Education:** 2.8%
- **Financial Services:** 2.3%
- **Hospital & Health Care:** 2.0%
- **Retail:** 1.9%
- **Other:** 47.1%

#### Zendesk for Customer Service

- **Computer Software:** 14.2%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Asana

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13132 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16936 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4536 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (668 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22581 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5487 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1230 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (557 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### Asana

- Title: [Is Asana worth it?](https://www.g2.com/discussions/is-asana-worth-it) — 13 comments, 18 upvotes
  > **Top comment:** "<p>It's definitely worth it. I use it every day</p>"
- Title: [Can you use asana for free?](https://www.g2.com/discussions/can-you-use-asana-for-free) — 9 comments, 2 upvotes
  > **Top comment:** "Here is Asana's answer on their website:
Asana is free to use for up to 15 people. If you want Premium features in a Workspace or team, or you want to gain..."
- Title: [What software did you find useful outside of work?](https://www.g2.com/discussions/what-software-did-you-find-useful-outside-of-work) — 7 comments, 3 upvotes
  > **Top comment:** "<p>I'll start first. For me it was Asana. I started using it l think 7 years ago at a company I was working for back then. Since then, I'm using it daily -..."
- Title: [Is Asana good for project management?](https://www.g2.com/discussions/is-asana-good-for-project-management) — 6 comments, 11 upvotes
  > **Top comment:** "Yes. It is a really helpful tool for project management. Asana has helpful tools for smooth workflow and effective collaboration within your team and with..."
- Title: [What is asana used for?](https://www.g2.com/discussions/what-is-asana-used-for) — 5 comments, 2 upvotes
  > **Top comment:** "It's used for project management. And if you use plugin harvest tracking, then also for time tracking "

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asana-vs-zendesk-for-customer-service)