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At a Glance
Market Segments
Small-Business (56.8% of reviews)
Small-Business (88.4% of reviews)
Entry-Level Pricing
Free 2 Users
Free
Asana
Star Rating
(12,814)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 2 Users
Free Trial is available
Browse all 5 pricing plansUserback
Star Rating
(237)4.7 out of 5
Market Segments
Small-Business (88.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Asana's task ranking feature is highly effective, scoring 8.8, but Userback's task ranking, while slightly lower at 9.0, is praised for its intuitive interface that enhances prioritization.
- Reviewers mention that Userback excels in customer support, with a score of 9.5, significantly higher than Asana's 8.5. Users appreciate the quick response times and helpfulness of Userback's support team.
- G2 users highlight that both products offer free entry-level pricing, making them accessible for small businesses. However, Userback has a larger market segment presence, with 89.0% of reviews coming from small businesses compared to Asana's 56.8%.
- Users on G2 report that Userback's ease of use and setup scores are impressive at 9.3, while Asana's scores of 8.6 indicate that it may require a bit more time for new users to get accustomed to its features.
- Reviewers say that Asana's custom workflows feature is robust, scoring 8.7, but Userback's slightly higher score of 8.9 reflects its flexibility and user-friendly customization options that cater to diverse project needs.
- Users mention that while both products have a good product direction, Userback's score of 9.2 indicates a more positive outlook among users regarding future updates and feature enhancements compared to Asana's 8.6.
Pricing
Entry-Level Pricing
Asana
Personal
Free
2 Users
For one to two people managing personal projects.
- Unlimited tasks
- Unlimited projects
- Unlimited messages
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Asana
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.7
10,920
9.1
155
Ease of Use
8.6
11,024
9.3
156
Ease of Setup
8.6
4,639
9.3
136
Ease of Admin
8.7
3,380
9.3
129
Quality of Support
8.5
7,513
9.5
123
Has the product been a good partner in doing business?
8.7
2,968
9.6
117
Product Direction (% positive)
8.6
10,647
9.3
144
Features by Category
Tasks
9.3
3181
|
Verified
Not enough data
9.1
3152
|
Verified
Not enough data
8.8
3127
|
Verified
Not enough data
9.0
3110
|
Verified
Not enough data
8.3
2989
|
Verified
Not enough data
7.9
2852
|
Verified
Not enough data
8.6
3058
|
Verified
Not enough data
8.5
2968
|
Verified
Not enough data
Projects
8.8
2964
|
Verified
Not enough data
8.4
2839
|
Verified
Not enough data
7.9
2630
|
Verified
Not enough data
8.5
2899
|
Verified
Not enough data
8.5
2856
|
Verified
Not enough data
7.2
1183
Not enough data
8.0
2705
|
Verified
Not enough data
8.3
2853
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
1176
Not enough data
8.0
2585
|
Verified
Not enough data
Resource Management
7.9
2569
|
Verified
Not enough data
8.0
2651
|
Verified
Not enough data
8.3
2694
|
Verified
Not enough data
Project Monitoring
8.1
2549
|
Verified
Not enough data
8.0
2564
|
Verified
Not enough data
8.4
2740
|
Verified
Not enough data
Generative AI
6.7
945
Not enough data
6.8
936
Not enough data
Agentic AI - Project Management
6.4
269
Not enough data
6.7
263
Not enough data
6.4
262
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
50
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Setup
8.6
1820
Not enough data
8.6
1827
Not enough data
8.4
1787
Not enough data
8.6
1862
Not enough data
Management
8.5
1782
Not enough data
8.2
1677
Not enough data
7.9
1628
Not enough data
Generative AI
6.8
687
Not enough data
Agentic AI - Workflow Management
6.2
183
Not enough data
6.4
183
Not enough data
6.2
182
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bug Reporting
Not enough data
9.4
89
Not enough data
9.3
86
Not enough data
8.9
78
Bug Monitoring
Not enough data
8.1
69
Not enough data
8.7
78
Not enough data
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.7
566
Not enough data
8.5
550
Not enough data
8.2
564
Not enough data
8.5
550
Not enough data
Goal Creation
8.6
547
Not enough data
8.6
546
Not enough data
7.6
518
Not enough data
8.8
548
Not enough data
Agentic AI - Objectives and Key Results (OKR)
6.9
47
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.7
1016
Not enough data
9.1
1060
Not enough data
8.7
1030
Not enough data
7.7
881
Not enough data
8.7
1002
Not enough data
8.6
1046
Not enough data
Content Planning
8.8
1044
Not enough data
9.3
1072
Not enough data
8.8
1014
Not enough data
Marketing Campaign Performance
7.8
724
Not enough data
8.5
797
Not enough data
Agentic AI - Marketing Calendar
6.0
52
Not enough data
6.2
50
Not enough data
6.2
50
Not enough data
Feature Not Available
Not enough data
Other Features
8.3
966
Not enough data
8.0
803
Not enough data
Task Creation
9.2
2623
Not enough data
9.2
2615
Not enough data
8.8
2497
Not enough data
8.0
2313
Not enough data
Task Management
8.8
2523
Not enough data
9.1
2566
Not enough data
8.4
2372
Not enough data
8.6
2402
Not enough data
Generative AI
6.8
976
Not enough data
6.9
973
Not enough data
Automation
8.6
1713
Not enough data
8.5
1699
Not enough data
8.1
1571
Not enough data
Administration
8.4
1675
Not enough data
8.3
1597
Not enough data
9.1
1704
Not enough data
Project management
9.0
1795
Not enough data
8.6
1699
Not enough data
8.9
1742
Not enough data
8.6
1681
Not enough data
8.7
1669
Not enough data
8.2
1530
Not enough data
8.5
1678
Not enough data
Workload
8.3
1581
Not enough data
8.6
1637
Not enough data
8.5
1587
Not enough data
8.3
1546
Not enough data
Communication & Collaboration
8.5
1625
Not enough data
8.4
1656
Not enough data
8.9
1717
Not enough data
Cost Management
7.9
1449
Not enough data
7.9
1487
Not enough data
7.7
1421
Not enough data
Integration
7.8
1410
Not enough data
7.8
1414
Not enough data
7.7
1398
Not enough data
Generative AI
6.8
629
Not enough data
6.8
624
Not enough data
Agentic AI - Work Management
6.3
175
Not enough data
6.5
174
Not enough data
6.4
173
Not enough data
6.5
172
Not enough data
Communication
7.7
2102
Not enough data
8.2
2247
Not enough data
7.7
2033
Not enough data
8.0
2106
Not enough data
7.8
2051
Not enough data
Content & Documents
8.6
2341
Not enough data
8.7
2346
Not enough data
8.4
2337
Not enough data
7.9
2061
Not enough data
Controls
8.4
2199
Not enough data
8.2
2112
Not enough data
8.5
2232
Not enough data
8.4
2219
Not enough data
7.9
2040
Not enough data
Project Management
9.2
2420
Not enough data
9.0
2364
Not enough data
8.9
2372
Not enough data
8.4
2152
Not enough data
Remote Collaboration
8.7
2256
Not enough data
8.9
2315
Not enough data
8.8
2240
Not enough data
7.8
1911
Not enough data
Generative AI
6.9
861
Not enough data
7.0
865
Not enough data
Agentic AI - Project Collaboration
6.6
287
Not enough data
6.6
286
Not enough data
Responses
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Automation - AI Agents
9.0
13
Not enough data
9.1
13
Not enough data
8.5
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
9.3
14
Not enough data
9.2
13
Not enough data
Customization - AI Agent Builders
8.6
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Functionality - AI Agent Builders
8.8
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
Feature Not Available
Not enough data
Data and Analytics - AI Agent Builders
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
Integration - AI Agent Builders
9.0
7
Not enough data
9.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Agentic AI - Marketing Resource Management
6.7
35
Not enough data
6.8
35
Not enough data
6.8
35
Not enough data
Communication
8.0
1092
Feature Not Available
Feature Not Available
8.2
13
8.2
1110
9.4
29
Planning
8.6
1188
Feature Not Available
8.8
1212
9.0
26
8.5
1121
8.3
23
8.7
1157
8.7
21
8.2
1073
Feature Not Available
Workflow Management
8.4
1140
Feature Not Available
8.8
1200
Feature Not Available
8.0
1061
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Asana and Userback are categorized as Product Management
Unique Categories
Userback is categorized as Session Replay, Bug Tracking, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
Asana
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.4%
Information Technology and Services
9.3%
Computer Software
9.2%
Non-Profit Organization Management
5.9%
Internet
3.1%
Other
59.1%
Marketing and Advertising
26.8%
Computer Software
18.0%
Information Technology and Services
12.2%
Design
9.3%
Internet
6.3%
Other
27.3%
Discussions
Can you use asana for free?
9 Comments
EU
Yes. But with limited feature for only 3 projects.Read more
What software did you find useful outside of work?
7 Comments
FB
<p>I've found password managers to be really helpful in personal and work life. For example: 1password</p>Read more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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