# Asana vs Fin Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Asana excels in providing a visually appealing interface, with users appreciating the clear visuals for every task and the ability to schedule with a global project calendar. This feature helps teams focus on responsibilities and manage tasks effectively.
- **Users say** that Fin by Intercom is a powerful tool for automating responses, with many highlighting its ability to quickly pull information from a knowledge base. This functionality allows teams to save time by addressing simple queries, enabling them to focus on more complex customer issues.
- **Reviewers mention** that Asana's automation features significantly enhance productivity, as users find it intuitive that follow-up tasks are automatically lined up when they click on a task. This seamless experience is a standout feature that many users appreciate.
- **According to verified reviews** , Fin by Intercom is praised for its organizational capabilities, with users noting that it is resourceful and helps streamline customer interactions. This efficiency is particularly beneficial for teams looking to optimize their workflow.
- **G2 reviewers highlight** that Asana offers robust integration options, making it easy to add and update tasks. This flexibility is crucial for teams that rely on various tools to manage their projects and communications effectively.
- **Users report** that while both products have strong support ratings, Fin by Intercom edges out slightly in quality of support, with users appreciating its responsiveness and helpfulness in resolving issues quickly, which is vital for maintaining smooth operations.



| | Asana | Fin | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 13,636 | 3,854 | 
| **Largest Market Segment** | Small-Business (56.8% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | Free 2 Users | $0.99 1 Outcome | 

---
## Top Pros & Cons

### Asana

Pros:
- Ease of Use (1382 reviews)
- Task Management (1379 reviews)

Cons:
- Missing Features (562 reviews)
- Learning Curve (555 reviews)

### Fin

Pros:
- Helpful (378 reviews)
- Ease of Use (356 reviews)

Cons:
- Missing Features (135 reviews)
- AI Limitations (117 reviews)

---
## Ratings Comparison
| Rating | Asana | Fin | 
|---|---|---|
  | **Meets Requirements** | 8.7 (11402 reviews) | 8.7 (2900 reviews) | 
  | **Ease of Use** | 8.6 (11531 reviews) | 8.9 (2931 reviews) | 
  | **Ease of Setup** | 8.6 (5107 reviews) | 8.4 (1528 reviews) | 
  | **Ease of Admin** | 8.7 (3684 reviews) | 8.6 (1356 reviews) | 
  | **Quality of Support** | 8.5 (7887 reviews) | 8.6 (2794 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (3258 reviews) | 8.8 (1351 reviews) | 
  | **Product Direction (% positive)** | 8.6 (11100 reviews) | 8.8 (2750 reviews) | 

---
## Pricing

### Asana

#### Entry-Level Pricing

Plan: Personal

Price: Free 2 Users

Description: For one to two people managing personal projects. 

Key Features:
- Unlimited tasks
- Unlimited projects
- Unlimited messages 

[Browse all 5 editions](https://www.g2.com/products/asana/pricing)

#### Free Trial

Yes

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.5/10 | 1907 |

#### Ticket and Case Management

| Feature | Asana | Fin | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (1104 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.8 (1126 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.7 (1102 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.6 (1154 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.3 (682 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.8 (1139 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.8 (1064 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.6 (966 reviews) ✓ Verified | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (249 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (250 reviews) | 

#### Agentic AI - Help Desk

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (62 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (62 reviews) | 

#### Communication Channels

| Feature | Asana | Fin | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (895 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (1095 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.4 (1271 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.3 (813 reviews) | 
| **Voice** | Not enough data | 7.6 (525 reviews) | 

#### Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (723 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.2 (1270 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.7 (826 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.7 (791 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.1 (1019 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (1019 reviews) ✓ Verified | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.2/10 | 3644 |
| **Fin** | N/A | N/A |

#### Tasks

| Feature | Asana | Fin | 
|---|---|---|
| **Creation & Assignment** | 9.3 (3305 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 9.2 (3265 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 8.9 (3211 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 9.0 (3197 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 8.3 (3044 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | 7.9 (2887 reviews) ✓ Verified | Not enough data | 
| **Drag & Drop** | 8.6 (3111 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 8.5 (3030 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | Asana | Fin | 
|---|---|---|
| **Planning** | 8.8 (3022 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 8.4 (2879 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 8.0 (2664 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 8.5 (2949 reviews) ✓ Verified | Not enough data | 
| **Views** | 8.5 (2897 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 7.3 (1206 reviews) | Not enough data | 
| **Issue Tracking** | 8.1 (2735 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.3 (2889 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | Feature Not Available | Not enough data | 
| **Time & Expense** | 7.5 (1206 reviews) | Not enough data | 
| **Methodologies** | 8.0 (2598 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | Asana | Fin | 
|---|---|---|
| **Resource Definiton** | 7.9 (2583 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 8.1 (2668 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.3 (2718 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | Asana | Fin | 
|---|---|---|
| **Baselining / KPIs** | 8.1 (2567 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 8.0 (2579 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (2777 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | 6.8 (955 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (947 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (279 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (274 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (276 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.4/10 | 562 |

#### Messenger

| Feature | Asana | Fin | 
|---|---|---|
| **Sequencing** | Not enough data | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | 8.1 (363 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.3 (478 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 8.5 (327 reviews) ✓ Verified | 

#### Channels

| Feature | Asana | Fin | 
|---|---|---|
| **Social Media** | Not enough data | 8.0 (293 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.0 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.9 (207 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | 7.3 (121 reviews) | 
| **Other** | Not enough data | 8.1 (229 reviews) ✓ Verified | 

#### Customers

| Feature | Asana | Fin | 
|---|---|---|
| **Targeting** | Not enough data | 8.8 (428 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.6 (432 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.2 (436 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 8.3 (387 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.2 (379 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |

#### User Analysis

| Feature | Asana | Fin | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.6 (140 reviews) | 
| **Data Analysis** | Not enough data | 8.4 (157 reviews) | 

#### User Support

| Feature | Asana | Fin | 
|---|---|---|
| **User Segmentation** | Not enough data | 9.1 (167 reviews) | 
| **Multi-Language Support** | Not enough data | 8.1 (119 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.8 (151 reviews) | 

#### Walkthrough Type

| Feature | Asana | Fin | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.9 (136 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (146 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 7.8/10 | 2229 |
| **Fin** | N/A | N/A |

#### Setup

| Feature | Asana | Fin | 
|---|---|---|
| **Activities** | 8.6 (1863 reviews) | Not enough data | 
| **Flows** | 8.6 (1853 reviews) | Not enough data | 
| **Dependencies** | 8.4 (1810 reviews) | Not enough data | 
| **Notifications** | 8.6 (1908 reviews) | Not enough data | 

#### Management

| Feature | Asana | Fin | 
|---|---|---|
| **Updates** | 8.5 (1802 reviews) | Not enough data | 
| **Audit Trail** | 8.2 (1697 reviews) | Not enough data | 
| **Integration** | 8.0 (1671 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | 6.8 (704 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (198 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (205 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (200 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.6/10 | 260 |

#### Channels

| Feature | Asana | Fin | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.8 (230 reviews) | 
| **Open Listening** | Not enough data | 8.3 (219 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Asana | Fin | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.7 (231 reviews) | 
| **Inbound Identification** | Not enough data | 8.7 (223 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (216 reviews) | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.3 (86 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |

#### Productivity Tools

| Feature | Asana | Fin | 
|---|---|---|
| **Notes** | Not enough data | 8.8 (129 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (126 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.2 (121 reviews) | 
| **Workflows** | Not enough data | 8.7 (124 reviews) | 
| **Templates** | Not enough data | 8.8 (124 reviews) | 
| **Integrations** | Not enough data | 8.5 (124 reviews) | 
| **Tagging System** | Not enough data | 8.7 (125 reviews) | 

#### Analytics

| Feature | Asana | Fin | 
|---|---|---|
| **Trends** | Not enough data | 8.2 (111 reviews) | 
| **Performance Tracking** | Not enough data | 8.2 (120 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (120 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | 7.7 (27 reviews) | 

### Objectives and Key Results (OKR)

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.3/10 | 651 |
| **Fin** | N/A | N/A |

#### Communication

| Feature | Asana | Fin | 
|---|---|---|
| **Feedback** | 8.7 (575 reviews) | Not enough data | 
| **Confidence Levels** | 8.5 (560 reviews) | Not enough data | 
| **Messaging Integrations** | 8.2 (575 reviews) | Not enough data | 
| **Onboarding** | 8.5 (566 reviews) | Not enough data | 

#### Goal Creation

| Feature | Asana | Fin | 
|---|---|---|
| **Team OKR** | 8.6 (558 reviews) | Not enough data | 
| **Individual OKR** | 8.6 (557 reviews) | Not enough data | 
| **Mind Mapping** | 7.7 (527 reviews) | Not enough data | 
| **Action Item Creation** | 8.8 (558 reviews) | Not enough data | 

#### Agentic AI - Objectives and Key Results (OKR)

| Feature | Asana | Fin | 
|---|---|---|
| **Natural Language Interaction** | 7.4 (56 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.1/10 | 1230 |
| **Fin** | N/A | N/A |

#### Platform Basics

| Feature | Asana | Fin | 
|---|---|---|
| **Drag & Drop Scheduling** | 8.7 (1019 reviews) | Not enough data | 
| **Project and Task Lists Organization** | 9.1 (1063 reviews) | Not enough data | 
| **Project Templates** | 8.7 (1031 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | 7.7 (883 reviews) | Not enough data | 
| **Team Member Roles** | 8.7 (1008 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | 8.6 (1051 reviews) | Not enough data | 

#### Content Planning

| Feature | Asana | Fin | 
|---|---|---|
| **Content Organization** | 8.8 (1048 reviews) | Not enough data | 
| **Task Assignment** | 9.3 (1081 reviews) | Not enough data | 
| **Content Scheduling** | 8.8 (1016 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | Asana | Fin | 
|---|---|---|
| **Performance and ROI Tracking** | 7.8 (722 reviews) | Not enough data | 
| **Activity Tracking** | 8.5 (797 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (54 reviews) | Not enough data | 
| **Multi-step Planning** | 6.4 (53 reviews) | Not enough data | 
| **Cross-system Integration** | 6.3 (53 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Other Features

| Feature | Asana | Fin | 
|---|---|---|
| **Integrations** | 8.3 (972 reviews) | Not enough data | 
| **Reporting** | 8.0 (804 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.4/10 | 2961 |
| **Fin** | N/A | N/A |

#### Task Creation

| Feature | Asana | Fin | 
|---|---|---|
| **Creation & Assignment** | 9.2 (2658 reviews) | Not enough data | 
| **Due Dates** | 9.2 (2658 reviews) | Not enough data | 
| **Drag & Drop** | 8.8 (2517 reviews) | Not enough data | 
| **Mass Updates** | 8.0 (2323 reviews) | Not enough data | 

#### Task Management

| Feature | Asana | Fin | 
|---|---|---|
| **Task Prioritization** | 8.9 (2547 reviews) | Not enough data | 
| **To-Do Lists** | 9.1 (2597 reviews) | Not enough data | 
| **Dependencies** | 8.4 (2387 reviews) | Not enough data | 
| **Recurring Tasks** | 8.6 (2416 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | 6.8 (985 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (983 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.1/10 | 2122 |
| **Fin** | N/A | N/A |

#### Automation

| Feature | Asana | Fin | 
|---|---|---|
| **Workflows** | 8.6 (1733 reviews) | Not enough data | 
| **Customization** | 8.5 (1717 reviews) | Not enough data | 
| **Data repository** | 8.1 (1585 reviews) | Not enough data | 

#### Administration

| Feature | Asana | Fin | 
|---|---|---|
| **Permissions** | 8.4 (1690 reviews) | Not enough data | 
| **Procedures** | 8.3 (1605 reviews) | Not enough data | 
| **Remote Work** | 9.1 (1724 reviews) | Not enough data | 

#### Project management

| Feature | Asana | Fin | 
|---|---|---|
| **Task Prioritization** | 9.0 (1814 reviews) | Not enough data | 
| **Dependencies** | 8.6 (1710 reviews) | Not enough data | 
| **Planning** | 8.9 (1754 reviews) | Not enough data | 
| **Views** | 8.7 (1697 reviews) | Not enough data | 
| **Scheduling** | 8.8 (1680 reviews) | Not enough data | 
| **Critical Path** | 8.2 (1537 reviews) | Not enough data | 
| **Dashboards** | 8.5 (1694 reviews) | Not enough data | 

#### Workload

| Feature | Asana | Fin | 
|---|---|---|
| **Resource Allocation** | 8.3 (1591 reviews) | Not enough data | 
| **Workspace** | 8.6 (1643 reviews) | Not enough data | 
| **Configuration** | 8.5 (1594 reviews) | Not enough data | 
| **Insights** | 8.3 (1553 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Asana | Fin | 
|---|---|---|
| **Communication Channels** | 8.5 (1638 reviews) | Not enough data | 
| **Document Management** | 8.4 (1665 reviews) | Not enough data | 
| **Collaboration** | 9.0 (1754 reviews) | Not enough data | 

#### Cost Management

| Feature | Asana | Fin | 
|---|---|---|
| **Project Budgeting** | 7.9 (1455 reviews) | Not enough data | 
| **Time & Expense** | 7.9 (1496 reviews) | Not enough data | 
| **Profitability** | 7.8 (1428 reviews) | Not enough data | 

#### Integration

| Feature | Asana | Fin | 
|---|---|---|
| **Front Office** | 7.8 (1418 reviews) | Not enough data | 
| **Back Office** | 7.8 (1420 reviews) | Not enough data | 
| **External data** | 7.7 (1407 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | 6.9 (638 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (635 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (186 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (185 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (185 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (182 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.2/10 | 3204 |
| **Fin** | N/A | N/A |

#### Communication

| Feature | Asana | Fin | 
|---|---|---|
| **Chat** | 7.7 (2114 reviews) | Not enough data | 
| **Discussions** | 8.2 (2305 reviews) | Not enough data | 
| **External** | 7.7 (2044 reviews) | Not enough data | 
| **Feedback** | 8.0 (2111 reviews) | Not enough data | 
| **Announcements** | 7.8 (2065 reviews) | Not enough data | 

#### Content & Documents

| Feature | Asana | Fin | 
|---|---|---|
| **File Sharing** | 8.6 (2377 reviews) | Not enough data | 
| **Notes** | 8.7 (2356 reviews) | Not enough data | 
| **Search** | 8.4 (2360 reviews) | Not enough data | 
| **Versioning** | 7.9 (2067 reviews) | Not enough data | 

#### Controls

| Feature | Asana | Fin | 
|---|---|---|
| **Custom Views** | 8.4 (2276 reviews) | Not enough data | 
| **Followers** | 8.2 (2119 reviews) | Not enough data | 
| **User Management** | 8.5 (2259 reviews) | Not enough data | 
| **Calendars** | 8.4 (2251 reviews) | Not enough data | 
| **Public Sharing** | 7.9 (2052 reviews) | Not enough data | 

#### Project Management

| Feature | Asana | Fin | 
|---|---|---|
| **Task Management** | 9.3 (2700 reviews) | Not enough data | 
| **Planning** | 9.0 (2447 reviews) | Not enough data | 
| **Visibility** | 9.0 (2541 reviews) | Not enough data | 
| **Integration** | 8.4 (2225 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Asana | Fin | 
|---|---|---|
| **Alignment** | 8.7 (2290 reviews) | Not enough data | 
| **Accountability** | 8.9 (2425 reviews) | Not enough data | 
| **Connectivity** | 8.8 (2271 reviews) | Not enough data | 
| **Offline Mode** | 7.8 (1921 reviews) | Not enough data | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | 7.0 (885 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (886 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Asana | Fin | 
|---|---|---|
| **Multi-step Planning** | 6.8 (311 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (310 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 9.5/10 | 32 |
| **Fin** | 8.2/10 | 96 |

#### Responses

| Feature | Asana | Fin | 
|---|---|---|
| **Personalization** | Feature Not Available | 9.1 (84 reviews) | 
| **Route To Human** | Feature Not Available | 9.0 (88 reviews) | 
| **Natural Language Understanding (NLU)** | Feature Not Available | 9.0 (84 reviews) | 

#### Automation - AI Agents

| Feature | Asana | Fin | 
|---|---|---|
| **Sales Follow-Up** | 9.3 (19 reviews) | 7.7 (61 reviews) | 
| **Customer Interaction Automation** | 9.4 (19 reviews) | 8.7 (63 reviews) | 
| **Lead Generation** | 8.8 (20 reviews) | Feature Not Available | 
| **Document Processing** | 9.3 (19 reviews) | 8.1 (63 reviews) | 
| **Feedback Collection** | 9.1 (20 reviews) | 8.7 (63 reviews) | 

#### Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Conversation Editor** | Feature Not Available | 9.1 (81 reviews) | 
| **Integration** | Feature Not Available | 8.8 (83 reviews) | 
| **Human-In-The-Loop** | Feature Not Available | 9.1 (84 reviews) | 

#### Autonomy -  AI Agents

| Feature | Asana | Fin | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | 8.5 (65 reviews) | 
| **Adaptive Responses** | Feature Not Available | 8.6 (65 reviews) | 
| **Task Execution** | Feature Not Available | 8.4 (64 reviews) | 
| **Problem Solving** | Feature Not Available | 8.7 (67 reviews) | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | 9.5 (22 reviews) | Feature Not Available | 
| **AI Text Summarization** | 9.4 (23 reviews) | 8.9 (51 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.8/10 | 711 |

#### Responses

| Feature | Asana | Fin | 
|---|---|---|
| **Customization** | Not enough data | 8.8 (600 reviews) | 
| **Control** | Not enough data | 8.8 (589 reviews) | 
| **Route To Human** | Not enough data | 9.0 (591 reviews) | 
| **Menu bars** | Not enough data | 8.8 (559 reviews) | 
| **Drip sequences** | Not enough data | 8.6 (479 reviews) | 

#### Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Live chat** | Not enough data | 9.5 (620 reviews) | 
| **Integrations** | Not enough data | 8.9 (585 reviews) | 
| **Branding** | Not enough data | 8.8 (579 reviews) | 
| **Analytics** | Not enough data | 8.7 (564 reviews) | 
| **A/B testing** | Not enough data | 8.3 (420 reviews) | 
| **Role-based access** | Not enough data | 8.9 (529 reviews) | 
| **Collection of information** | Not enough data | 8.8 (584 reviews) | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.4 (143 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.7/10 | 1235 |

#### Conversational Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (1059 reviews) | 
| **Omnichannel** | Not enough data | 8.7 (839 reviews) | 
| **Contextual Engagement** | Not enough data | 8.7 (858 reviews) | 
| **Proactive Engagement** | Not enough data | 9.0 (779 reviews) | 

#### Support Automation

| Feature | Asana | Fin | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.6 (859 reviews) | 
| **Seamless Escalation** | Not enough data | 8.7 (902 reviews) | 
| **Transcripts** | Not enough data | 8.5 (520 reviews) | 
| **Self-Serve Support** | Not enough data | 8.9 (816 reviews) | 

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.4 (156 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.4/10 | 244 |

#### Customer Support

| Feature | Asana | Fin | 
|---|---|---|
| **Text** | Not enough data | 8.6 (202 reviews) | 
| **Speech** | Not enough data | 7.4 (185 reviews) | 
| **Knowledge Base** | Not enough data | 9.0 (214 reviews) | 

#### Automation

| Feature | Asana | Fin | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.4 (211 reviews) | 
| **Customization** | Not enough data | 8.3 (208 reviews) | 
| **Intelligent Routing** | Not enough data | 8.5 (198 reviews) | 

#### Artificial Intelligence

| Feature | Asana | Fin | 
|---|---|---|
| **Learning** | Not enough data | 8.5 (201 reviews) | 
| **Language** | Not enough data | 8.6 (193 reviews) | 
| **Conversational AI** | Not enough data | 8.5 (205 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.6/10 | 1837 |

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (297 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (295 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Asana | Fin | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (1445 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (1454 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (1194 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.1 (1359 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.2 (595 reviews) | 

####  Internal Use

| Feature | Asana | Fin | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (1270 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (1095 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.2 (1043 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.7 (1252 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.9 (1321 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (1289 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 8.2/10 | 759 |

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (95 reviews) | 

#### Self-Service Experience

| Feature | Asana | Fin | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.0 (662 reviews) | 
| **Searchable Articles** | Not enough data | 8.9 (658 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.2 (493 reviews) | 
| **Personalization** | Not enough data | 8.4 (541 reviews) | 

#### Self-Service Platform

| Feature | Asana | Fin | 
|---|---|---|
| **Branding** | Not enough data | 8.7 (534 reviews) | 
| **Automation** | Not enough data | 8.8 (544 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.4 (486 reviews) | 
| **Integrations** | Not enough data | 8.6 (527 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (47 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (48 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (50 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (48 reviews) | 
| **Decision Making** | Not enough data | 7.6 (48 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 9.1/10 | 99 |

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Asana | Fin | 
|---|---|---|
| **Mentions** | Not enough data | 9.3 (89 reviews) | 
| **Tickets** | Not enough data | 9.0 (87 reviews) | 
| **Macros** | Not enough data | 9.6 (90 reviews) | 

#### Channels

| Feature | Asana | Fin | 
|---|---|---|
| **Email** | Not enough data | 9.4 (90 reviews) | 
| **Social** | Not enough data | 8.8 (88 reviews) | 
| **Live Chat** | Not enough data | 9.5 (92 reviews) | 
| **Phone** | Not enough data | 8.4 (82 reviews) | 
| **Text** | Not enough data | 8.8 (84 reviews) | 

#### Insight

| Feature | Asana | Fin | 
|---|---|---|
| **Surveys** | Not enough data | 9.1 (86 reviews) | 
| **Reporting** | Not enough data | 9.2 (88 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (83 reviews) | 
| **Help Desk** | Not enough data | 9.3 (83 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 7.2/10 | 17 |

#### Generative AI

| Feature | Asana | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.4 (17 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.9/10 | 17 |
| **Fin** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Asana | Fin | 
|---|---|---|
| **Natural Language Configuration** | 8.2 (10 reviews) | Not enough data | 
| **Tone Customization** | 8.0 (9 reviews) | Not enough data | 
| **Security Guardrails** | 8.5 (9 reviews) | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Asana | Fin | 
|---|---|---|
| **Omni-channel Support** | 9.1 (9 reviews) | Not enough data | 
| **Agent Branding** | 9.1 (9 reviews) | Not enough data | 
| **Proactive Response Capabilities** | 9.2 (8 reviews) | Not enough data | 
| **Seamless Human Escalation** | Feature Not Available | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Asana | Fin | 
|---|---|---|
| **Analytics & Reporting** | Feature Not Available | Not enough data | 
| **Contextual Awareness** | 9.4 (9 reviews) | Not enough data | 
| **Data Privacy Compliance** | 9.1 (9 reviews) | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Asana | Fin | 
|---|---|---|
| **Workflow Automation** | 9.1 (11 reviews) | Not enough data | 
| **API Usage** | 9.4 (9 reviews) | Not enough data | 
| **Platform Interoperability** | 8.7 (9 reviews) | Not enough data | 
| **CRM Data Integration** | 8.7 (9 reviews) | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 7.0/10 | 38 |
| **Fin** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (37 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (36 reviews) | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Asana | Fin | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Asana | Fin | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Asana | Fin | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Asana | Fin | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Asana** | 8.4/10 | 1433 |
| **Fin** | N/A | N/A |

#### Communication

| Feature | Asana | Fin | 
|---|---|---|
| **Wiki Documentation** | 8.0 (1102 reviews) | Not enough data | 
| **Community Forum** | Feature Not Available | Not enough data | 
| **Customer Ideation** | 8.2 (1121 reviews) | Not enough data | 

#### Planning

| Feature | Asana | Fin | 
|---|---|---|
| **Work Capacity** | 8.6 (1198 reviews) | Not enough data | 
| **Task Ranking** | 8.9 (1226 reviews) | Not enough data | 
| **Kanban Board** | 8.5 (1136 reviews) | Not enough data | 
| **Custom Workflows** | 8.7 (1171 reviews) | Not enough data | 
| **Release Forecasting** | 8.2 (1083 reviews) | Not enough data | 

#### Workflow Management

| Feature | Asana | Fin | 
|---|---|---|
| **Time Tracking** | 8.4 (1152 reviews) | Not enough data | 
| **Progress Monitoring** | 8.8 (1211 reviews) | Not enough data | 
| **Budgeting** | 8.0 (1072 reviews) | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | 7.9/10 | 268 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Asana | Fin | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.9 (195 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.0 (203 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.8 (167 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (195 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (161 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Asana | Fin | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.5 (158 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (161 reviews) | 
| **Escalation Handling** | Not enough data | 7.9 (174 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (200 reviews) | 

#### Automation

| Feature | Asana | Fin | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.4 (199 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (165 reviews) | 
| **Document Processing** | Not enough data | 7.2 (156 reviews) | 

#### Autonomy

| Feature | Asana | Fin | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (162 reviews) | 
| **Adaptive Responses** | Not enough data | 7.8 (164 reviews) | 
| **Task Execution** | Not enough data | 7.3 (163 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (166 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Asana** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Asana | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Asana (10):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [Work Management Software](https://www.g2.com/categories/work-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Task Management Software](https://www.g2.com/categories/task-management-software), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [Objectives and Key Results (OKR) Software](https://www.g2.com/categories/objectives-and-key-results-okr), [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to Fin (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Asana | Fin | 
|---|---|---|
| **Small-Business** | 56.8% | 58.3% | 
| **Mid-Market** | 31.7% | 37.3% | 
| **Enterprise** | 11.5% | 4.4% | 

### By Industry

#### Asana

- **Marketing and Advertising:** 13.5%
- **Information Technology and Services:** 9.3%
- **Computer Software:** 9.2%
- **Non-Profit Organization Management:** 6.0%
- **Internet:** 3.0%
- **Education Management:** 2.9%
- **Higher Education:** 2.8%
- **Financial Services:** 2.4%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 1.9%
- **Other:** 47.0%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.1%
- **Financial Services:** 7.1%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Asana

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12395 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15370 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22083 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1221 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (550 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

---
## Top Discussions

### Asana

- Title: [Is Asana worth it?](https://www.g2.com/discussions/is-asana-worth-it) — 10 comments, 17 upvotes
  > **Top comment:** "<p>It's definitely worth it. I use it every day</p>"
- Title: [Can you use asana for free?](https://www.g2.com/discussions/can-you-use-asana-for-free) — 9 comments, 2 upvotes
  > **Top comment:** "Here is Asana's answer on their website:
Asana is free to use for up to 15 people. If you want Premium features in a Workspace or team, or you want to gain..."
- Title: [What software did you find useful outside of work?](https://www.g2.com/discussions/what-software-did-you-find-useful-outside-of-work) — 7 comments, 3 upvotes
  > **Top comment:** "<p>I'll start first. For me it was Asana. I started using it l think 7 years ago at a company I was working for back then. Since then, I'm using it daily -..."
- Title: [Is Asana good for project management?](https://www.g2.com/discussions/is-asana-good-for-project-management) — 6 comments, 10 upvotes
  > **Top comment:** "Yes. It is a really helpful tool for project management. Asana has helpful tools for smooth workflow and effective collaboration within your team and with..."
- Title: [What is asana used for?](https://www.g2.com/discussions/what-is-asana-used-for) — 5 comments, 2 upvotes
  > **Top comment:** "It's used for project management. And if you use plugin harvest tracking, then also for time tracking "

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asana-vs-fin)