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# Aruba ESP vs Cisco Unified Communications Manager (CallManager) Comparison - What are their main differences?

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Aruba ESPCisco[+ Add Product](#)

Reviews

**Aruba ESP** [

4.4/5(13)

](https://www.g2.com/products/aruba-esp/reviews#reviews)

**Cisco Unified Communications Manager (CallManager)**[

4.4/5(111)

](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews#reviews)

Pricing

**Aruba ESP**
No pricing available

**Cisco Unified Communications Manager (CallManager)**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Aruba ESP**
Not enough reviews yet

**Cisco Unified Communications Manager (CallManager)**
5 months

Based on 20 responses

Return on Investment

**Aruba ESP**
Not enough reviews yet

**Cisco Unified Communications Manager (CallManager)**
28 months

Based on 15 responses

Perceived Cost

**Aruba ESP**
$$$$$

**Cisco Unified Communications Manager (CallManager)**
$$$$$

Average Discount

**Aruba ESP**
Not enough reviews yet

**Cisco Unified Communications Manager (CallManager)**
26%

Pros & Cons

**Aruba ESP**
Not enough data

**Cisco Unified Communications Manager (CallManager)**
[
Reliability (3)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1332538&qs=pros-and-cons#reviews)[
Video Conferencing (3)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1332935&qs=pros-and-cons#reviews)[
Complex Processes (2)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1332338&qs=pros-and-cons#reviews)[
Billing Issues (1)
](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews?filters%5Bsentiment_snippet%5D=1333203&qs=pros-and-cons#reviews)

Ratings

Meets Requirements

**Aruba ESP**

9.2

9.213

**Cisco Unified Communications Manager (CallManager)**

9.1

9.191

Ease of Use

**Aruba ESP**

8.8

8.813

**Cisco Unified Communications Manager (CallManager)**

8.1

8.192

Ease of Setup

**Aruba ESP**

8.9

8.911

**Cisco Unified Communications Manager (CallManager)**

6.9

6.952

Ease of Admin

**Aruba ESP**

9.1

9.111

**Cisco Unified Communications Manager (CallManager)**

8.0

8.054

Quality of Support

**Aruba ESP**

9.1

9.113

**Cisco Unified Communications Manager (CallManager)**

8.6

8.687

Has the product been a good partner in doing business?

**Aruba ESP**

9.2

9.211

**Cisco Unified Communications Manager (CallManager)**

8.7

8.753

Product Direction (% positive)

**Aruba ESP**

9.1

9.113

**Cisco Unified Communications Manager (CallManager)**

8.4

8.490

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

Not enough data

8.6

46

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Network monitoring

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Virtual PBX

Not enough data

Not enough data

SIP trunking services

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

Not enough data

9.8(won by default)

41

|

Verified

Video Calls

Not enough data

8.7(won by default)

29

|

Verified

Instant Messaging

Not enough data

8.2(won by default)

34

|

Verified

Screen Sharing

Not enough data

7.7(won by default)

8

Conference Calls

Not enough data

9.4(won by default)

38

|

Verified

Desk-to-Desk Calls

Not enough data

9.8(won by default)

39

|

Verified

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Access

Software Pairing

Not enough data

7.9(won by default)

29

Browser Extension

Not enough data

7.6(won by default)

27

Individual Download

Not enough data

7.3(won by default)

25

|

Verified

Advanced Features

Hold Music

Not enough data

9.1(won by default)

33

|

Verified

Automated Attendants

Not enough data

8.6(won by default)

35

|

Verified

VOiP Number

Not enough data

9.1(won by default)

9

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Network Security[Hide 40 FeaturesShow 40 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Penetration Testing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

VPN

Not enough data

Not enough data

Behavior Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Anomaly/Malware Detection

Not enough data

Not enough data

DNS Leak Protection

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Network Provisioning

Not enough data

Not enough data

API

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Intrusion Detection System

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Firewalls

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Anti Spam

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Data Loss Prevention

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Intrusion Prevention System

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Software-Defined Perimeter (SDP)[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Administration

Network Segmentation

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Global Access

Not enough data

Not enough data

Protection

Policy Enforcement

Not enough data

Not enough data

Security Audit

Not enough data

Not enough data

Access Control

Not enough data

Not enough data

User Authentication

Not enough data

Not enough data

Monitoring

Compliance Monitoring

Not enough data

Not enough data

Vulnerability Monitoring

Not enough data

Not enough data

Configuration Monitoring

Not enough data

Not enough data

Observability

Not enough data

Not enough data

Audio Conferencing[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Audio Conferencing

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Screen Sharing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Custom Greetings/Messages

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

International Calling

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

Audio/Video Recording

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Audio Calls

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

Not enough data

Native VoIP

Not enough data

Not enough data

CCaaS Option

Not enough data

Feature Not Available

Features

Voicemail to Email

Not enough data

Not enough data

Voicemail to SMS

Not enough data

Feature Not Available

File Sharing

Not enough data

Not enough data

Voice Conferencing

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conference Transcripts

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Aruba ESP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a3011d148181c9769d5f17b48322103/aruba-esp.png "Aruba ESP")](https://www.g2.com/products/aruba-esp/reviews)

Aruba ESP

Small-Business(50 or fewer emp.)

7.7%

Mid-Market(51-1000 emp.)

46.2%

Enterprise(\> 1000 emp.)

46.2%

[![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)")](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews)

Cisco Unified Communications Manager (CallManager)

Small-Business(50 or fewer emp.)

6.7%

Mid-Market(51-1000 emp.)

50.0%

Enterprise(\> 1000 emp.)

43.3%

Small-Business

(50 or fewer emp.)

7.7%

6.7%

Mid-Market

(51-1000 emp.)

46.2%

50.0%

Enterprise

(\> 1000 emp.)

46.2%

43.3%

Reviewers' Industry

[![Aruba ESP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a3011d148181c9769d5f17b48322103/aruba-esp.png "Aruba ESP")](https://www.g2.com/products/aruba-esp/reviews)
Aruba ESP

Information Technology and Services

15.4%

Higher Education

15.4%

Airlines/Aviation

15.4%

Telecommunications

7.7%

Retail

7.7%

Other

38.5%

[![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)")](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews)
Cisco Unified Communications Manager (CallManager)

Higher Education

15.4%

Information Technology and Services

13.5%

Computer Software

7.7%

Government Administration

4.8%

Telecommunications

4.8%

Other

53.8%

Alternatives

**Aruba ESP Alternatives**

 ![Cisco DNA Center](https://images.g2crowd.com/uploads/product/hd_favicon/93b1b2b88a0000d371b4f969f353c896/cisco-cisco-dna-center.png "Cisco DNA Center")

[
Cisco DNA Center
](/products/cisco-cisco-dna-center/reviews)

 ![Zscaler Internet Access](https://images.g2crowd.com/uploads/product/hd_favicon/f063065622874e0a8214c8615c634d1e/zscaler-internet-access.svg "Zscaler Internet Access")

[
Zscaler Internet Access
](/products/zscaler-internet-access/reviews)

 ![Check Point SASE](https://images.g2crowd.com/uploads/product/hd_favicon/64ff8da1b6e6ffabf4336ae2510e8e3e/check-point-sase.svg "Check Point SASE")

[
Check Point SASE
](/products/check-point-sase/reviews)

 ![Absolute Secure Access](https://images.g2crowd.com/uploads/product/hd_favicon/1077feba3bc1c85783d7d4d346b88fd1/absolute-secure-access.svg "Absolute Secure Access")

[
Absolute Secure Access
](/products/absolute-secure-access/reviews)

**Cisco Unified Communications Manager (CallManager) Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")

[
Vonage Business Communications
](/products/vonage-business-communications/reviews)

## Aruba ESP vs Cisco Unified Communications Manager (CallManager)

When assessing the two solutions, reviewers found Aruba ESP easier to use, set up, and administer. Reviewers also preferred doing business with Aruba ESP overall.

- Reviewers felt that Aruba ESP meets the needs of their business better than Cisco Unified Communications Manager (CallManager).
- When comparing quality of ongoing product support, reviewers felt that Aruba ESP is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Aruba ESP over Cisco Unified Communications Manager (CallManager).