# Agentforce Health (formerly Salesforce Health Cloud) vs Artera Comparison | | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.8 out of 5 | | **Total Reviews** | 36 | 88 | | **Largest Market Segment** | Enterprise (45.5% of reviews) | Mid-Market (67.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Agentforce Health (formerly Salesforce Health Cloud) Pros: - Ease of Use (1 reviews) - Features (1 reviews) Cons: - Complex Interface (1 reviews) - Slow Loading (1 reviews) ### Artera Pros: - Communication (8 reviews) - Ease of Use (8 reviews) Cons: - Messaging Issues (6 reviews) - Limited Features (3 reviews) --- ## Ratings Comparison | Rating | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Meets Requirements** | 7.9 (21 reviews) | 9.7 (74 reviews) | | **Ease of Use** | 7.8 (23 reviews) | 9.8 (74 reviews) | | **Ease of Setup** | 6.9 (8 reviews) | 9.1 (29 reviews) | | **Ease of Admin** | 7.5 (8 reviews) | 9.5 (28 reviews) | | **Quality of Support** | 7.9 (21 reviews) | 9.7 (68 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (9 reviews) | 9.9 (27 reviews) | | **Product Direction (% positive)** | 8.0 (23 reviews) | 9.4 (73 reviews) | --- ## Pricing ### Agentforce Health (formerly Salesforce Health Cloud) #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Artera #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Interactive Patient Care Systems (IPC) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | N/A | N/A | #### Interoperability | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Device Interfacing** | Not enough data | Not enough data | | **Care Communication** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | #### Patient Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Patient Portal** | Not enough data | Not enough data | | **Assessment** | Not enough data | Not enough data | | **Telehealth** | Not enough data | Not enough data | | **Educational Content** | Not enough data | Not enough data | ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | 9.2/10 | 7 | | **Artera** | 8.3/10 | 6 | #### Information Flow | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Patient Case Management** | 9.2 (6 reviews) | Feature Not Available | | **Referrals Management** | 9.0 (5 reviews) | Not enough data | | **Records Management** | 9.7 (6 reviews) | Not enough data | #### Patient Experience | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Dashboards & Reporting** | 9.0 (5 reviews) | Not enough data | | **Team Management** | 9.0 (5 reviews) | Not enough data | | **Secure Communications** | 9.0 (5 reviews) | 8.3 (5 reviews) | | **Patient Experience Management** | 9.7 (5 reviews) | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | 9.8/10 | 53 | #### Platform | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.6 (44 reviews) | | **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (45 reviews) | | **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 9.8 (35 reviews) | | **Clinical Communication - HIPAA Compliance** | Not enough data | 9.8 (38 reviews) | | **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.8 (45 reviews) | | **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.8 (43 reviews) | | **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Not enough data | | **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.8 (41 reviews) | ### Healthcare Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | N/A | N/A | #### Data Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Data Warehouse** | Not enough data | Not enough data | | **Data Analysis** | Not enough data | Not enough data | | **Data Capture** | Not enough data | Not enough data | | **Data Integration** | Not enough data | Not enough data | | **Integration with Wearable Devices** | Not enough data | Not enough data | | **Interoperability** | Not enough data | Not enough data | | **Security and Privacy Controls** | Not enough data | Not enough data | | **Data Querying** | Not enough data | Not enough data | #### Analytic Tools - Healthcare Analytics | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Data Visualization** | Not enough data | Not enough data | | **Cost Analysis** | Not enough data | Not enough data | | **Real-Time Analysis** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Patient Risk Scoring** | Not enough data | Not enough data | | **Natural Language Processing (NLP)** | Not enough data | Not enough data | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | N/A | N/A | #### Patient Convenience | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Tablets and Kiosks** | Not enough data | Not enough data | | **Payment Collection** | Not enough data | Not enough data | | **Form Workflow** | Not enough data | Not enough data | | **Patient Check-in** | Not enough data | Not enough data | | **Mobile Patient Intake** | Not enough data | Not enough data | #### Administration | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Patient Data Transfer** | Not enough data | Not enough data | | **HIPAA Compliance** | Not enough data | Not enough data | | **Insurance Credentialing** | Not enough data | Not enough data | | **ID Verification** | Not enough data | Not enough data | | **Appointment Scheduler Integration** | Not enough data | Not enough data | | **E-Signature** | Not enough data | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | 9.6/10 | 67 | #### Patient-Centered Functions | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Online Presence Management** | Not enough data | 9.5 (29 reviews) | | **Patient Feedback Management** | Not enough data | 9.5 (31 reviews) | | **Patient Portal** | Not enough data | Not enough data | | **Patient Communications** | Not enough data | 9.6 (14 reviews) ✓ Verified | | **Integration with Wearables** | Not enough data | Feature Not Available | #### Operations | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Workflow Management** | Not enough data | 9.8 (51 reviews) ✓ Verified | | **Interoperability** | Not enough data | 9.7 (48 reviews) ✓ Verified | | **Digital Intake Forms** | Not enough data | 9.5 (24 reviews) | | **Engagement Measuring** | Not enough data | 9.4 (32 reviews) ✓ Verified | | **Patient Satisfaction Management** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | | **IPC Systems Integration** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Cross platform compatibility** | Not enough data | Feature Not Available | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | N/A | N/A | #### Patient Communication & Engagement | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Risk Stratification & Patient Prioritization** | Not enough data | Feature Not Available | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Feature Not Available | #### Operational Intelligence & Integration | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Predictive No-Show Analytics** | Not enough data | Feature Not Available | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | ### Appointment Reminder | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Artera** | 10.0/10 | 6 | #### Features | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Standalone Booking** | Not enough data | Not enough data | | **Integrated App** | Not enough data | Not enough data | | **SMS** | Not enough data | 10.0 (5 reviews) | | **Email** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | | **Confirmation and Cancellation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Unique to Agentforce Health (formerly Salesforce Health Cloud) (1):** [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc) **Unique to Artera (7):** [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder), [Patient Intake Software](https://www.g2.com/categories/patient-intake), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Healthcare Analytics Software](https://www.g2.com/categories/healthcare-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Health (formerly Salesforce Health Cloud) | Artera | |---|---|---| | **Small-Business** | 21.2% | 12.7% | | **Mid-Market** | 33.3% | 67.1% | | **Enterprise** | 45.5% | 20.3% | ### By Industry #### Agentforce Health (formerly Salesforce Health Cloud) - **Hospital & Health Care:** 63.6% - **Information Technology and Services:** 9.1% - **Health, Wellness and Fitness:** 9.1% - **Computer Software:** 9.1% - **Marketing and Advertising:** 3.0% - **Facilities Services:** 3.0% - **Electrical/Electronic Manufacturing:** 3.0% #### Artera - **Hospital & Health Care:** 44.9% - **Medical Practice:** 39.7% - **Health, Wellness and Fitness:** 9.0% - **Mental Health Care:** 2.6% - **Telecommunications:** 1.3% - **Non-Profit Organization Management:** 1.3% - **Consumer Services:** 1.3% --- ## Alternatives ### Alternatives to Agentforce Health (formerly Salesforce Health Cloud) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [MyChart](https://www.g2.com/products/mychart/reviews) — 4.4/5 stars (39 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (336 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (330 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.8/5 stars (303 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (297 reviews) ### Alternatives to Artera - [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (556 reviews) - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (407 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) --- ## Top Discussions ### Agentforce Health (formerly Salesforce Health Cloud) No discussions available for this product. ### Artera - Title: [Can you create group chats with your staff members](https://www.g2.com/discussions/24881-can-you-create-group-chats-with-your-staff-members) — 2 comments, 1 upvote > **Top comment:** "No, not that I'm aware of. You are just able to "tag" team members in reminders that you need them to look at." - Title: [Is there a way to see if pts have viewed the messages?](https://www.g2.com/discussions/is-there-a-way-to-see-if-pts-have-viewed-the-messages) — 2 comments, 1 upvote > **Top comment:** "No, there is not" - Title: [I know that we can send internal messages but im not really sure how.](https://www.g2.com/discussions/i-know-that-we-can-send-internal-messages-but-im-not-really-sure-how) — 2 comments, 1 upvote > **Top comment:** "If you’re referring to notifying another coworker of a message sent from a patient you can tag their name with the @ symbol " - Title: [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) — 1 comment > **Top comment:** "www heb com survey https://www.naturalhealthscam.com/www-heb-com-survey/" - Title: [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) — 1 comment > **Top comment:** "Gives a secure way to text patients, about appointments, different events our clinic offers, reminders to bring insurance, id, ect to appointments. It also..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-artera)