Compare Agentforce Health (formerly Salesforce Health Cloud) and Artera 
At a Glance
Market Segments
Enterprise (45.5% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Agentforce Health (formerly Salesforce Health Cloud)
Star Rating
(36)3.9 out of 5
Market Segments
Enterprise (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Agentforce Health (formerly Salesforce Health Cloud)Artera
Star Rating
(83)4.8 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ArteraAgentforce Health (formerly Salesforce Health Cloud) vs Artera
When assessing the two solutions, reviewers found Artera easier to use, set up, and administer. Reviewers also preferred doing business with Artera overall.
- Reviewers felt that Artera meets the needs of their business better than Agentforce Health (formerly Salesforce Health Cloud).
- When comparing quality of ongoing product support, reviewers felt that Artera is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Artera over Agentforce Health (formerly Salesforce Health Cloud).
Pricing
Entry-Level Pricing
Agentforce Health (formerly Salesforce Health Cloud)
No pricing availableArtera
No pricing availableFree Trial
Agentforce Health (formerly Salesforce Health Cloud)
Free Trial is available
Artera
No trial information availableRatings
Meets Requirements
7.9
21
9.7
69
Ease of Use
7.8
23
9.7
69
Ease of Setup
6.9
8
9.3
24
Ease of Admin
7.5
8
9.5
25
Quality of Support
7.9
21
9.7
63
Has the product been a good partner in doing business?
8.9
9
9.9
23
Product Direction (% positive)
8.0
23
9.3
69
Features by Category
Interoperability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
9.2
6
Feature Not Available
9.0
5
Not enough data
9.7
6
Not enough data
Patient Experience
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Platform
Not enough data
9.6
44
Not enough data
9.8
45
Not enough data
9.8
35
Not enough data
9.8
38
Not enough data
9.8
44
Not enough data
9.8
43
Not enough data
Not enough data
Not enough data
9.8
41
Patient Convenience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient-Centered Functions
Not enough data
9.5
29
Not enough data
9.5
31
Not enough data
Not enough data
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Operations
Not enough data
9.8
51
|
Verified
Not enough data
9.7
48
|
Verified
Not enough data
9.5
24
Not enough data
9.3
30
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Feature Not Available
Patient Communication & Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scheduling & Access Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Care Coordination & Automation
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Operational Intelligence & Integration
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Health (formerly Salesforce Health Cloud) and Artera are categorized as Patient Engagement and Patient Relationship Management (PRM)
Unique Categories
Agentforce Health (formerly Salesforce Health Cloud) is categorized as Interactive Patient Care Systems (IPC)
Artera is categorized as AI Voice Assistants, HIPAA Compliant Messaging, Appointment Reminder, Patient Intake, Patient Scheduling, and AI Patient Engagement & Operations
Reviews
Reviewers' Company Size
Agentforce Health (formerly Salesforce Health Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Artera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
63.6%
Information Technology and Services
9.1%
Health, Wellness and Fitness
9.1%
Computer Software
9.1%
Marketing and Advertising
3.0%
Other
6.1%
Hospital & Health Care
46.6%
Medical Practice
41.1%
Health, Wellness and Fitness
8.2%
Telecommunications
1.4%
Non-Profit Organization Management
1.4%
Other
1.4%
Discussions
Agentforce Health (formerly Salesforce Health Cloud) has no discussions with answers
I know that we can send internal messages but im not really sure how.
2 Comments
MP
If you’re referring to notifying another coworker of a message sent from a patient you can tag their name with the @ symbol Read more
Can you create group chats with your staff members
2 Comments
SA
Yes, you can create staff user groups which allows you to group chat/mention multiple staff members at once. i.e. "billing group" "front desk" "covid triage...Read more
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