Compare ArrowChat and LiveChat 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 100 Visitors Per Month
ArrowChat
Star Rating
(10)3.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ArrowChatLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user satisfaction, with many praising its well-thought-out system and numerous add-on modules that enhance lead tracking and conversion. Users appreciate how it transforms customer support into a revenue-driving function through real-time interactions.
- Users say ArrowChat offers a flexible platform that adapts well to various business needs, with features that facilitate effective communication across multiple channels. Reviewers highlight its agility and the ability to connect with colleagues and clients simultaneously, making it a versatile tool for engagement.
- According to verified reviews, LiveChat stands out for its ease of use, with many users noting the intuitive interface and quick implementation process. Features like canned responses and engagement tools significantly streamline support tasks, making it easier for teams to manage customer interactions.
- Reviewers mention that while ArrowChat provides solid tools for communication, it faces challenges in overall user satisfaction compared to LiveChat. Users have noted that while it has great features, the platform may not be as robust in terms of support and analytics capabilities.
- G2 reviewers highlight LiveChat's strong support quality, with many users expressing satisfaction with the assistance they receive. The platform's balance of automation and human interaction is particularly appreciated, as it helps improve response times and customer engagement.
- Users report that ArrowChat, while effective for certain tasks, may not meet the same level of expectations in terms of overall performance and user experience. Some users have pointed out that it lacks the comprehensive analytics and reporting features that LiveChat offers, which can be crucial for businesses looking to optimize their customer support strategies.
Pricing
Entry-Level Pricing
ArrowChat
No pricing availableLiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
ArrowChat
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
8.3
6
9.1
701
Ease of Use
7.8
6
9.3
700
Ease of Setup
Not enough data
9.0
280
Ease of Admin
Not enough data
9.1
271
Quality of Support
8.3
6
9.1
649
Has the product been a good partner in doing business?
Not enough data
9.1
263
Product Direction (% positive)
6.7
7
8.3
694
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
8.9
6
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
8.3
7
9.2
327
|
Verified
9.5
7
8.9
326
|
Verified
8.1
7
8.4
221
8.1
7
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
8.9
6
8.4
281
|
Verified
9.7
6
8.8
303
|
Verified
9.4
6
8.6
253
|
Verified
9.4
6
8.6
258
|
Verified
9.4
6
8.6
244
|
Verified
9.7
6
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ArrowChat and LiveChat are categorized as Live Chat
Unique Categories
ArrowChat has no unique categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
ArrowChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.0%
Transportation/Trucking/Railroad
10.0%
Retail
10.0%
Marketing and Advertising
10.0%
Internet
10.0%
Other
40.0%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
ArrowChat has no discussions with answers
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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